First impression, visually, is a bit 1970's as you arrive and walk in, but instantly the highly efficient Imperial machine takes over, and you're in for a treat. Service is outstandingly high, delivered by extremely well-trained, helpful and courteous staff, without fail. Everything works, everything is clean, and it's perfectly located for either a walk or run in the park,... more

This is the third or fourth time I've stayed here because my company gets a discount. It is located conveniently near the Imperial Palace, businesses, and subway lines. The Imperial has an illustrious history, but now it feels dated and worn. Everything looks a little old. I can't comment on the service because I didn't request any, but my colleagues... more

Nice, higher end hotel tucked in between the edge of the publicly open part of the Imperial palace and Maruno-uchi/Tokyo station, this hotel offered me a nice, spacious room with a view, free hi-speed Internet, great location and awesome service. I always enjoy escaping America and leaving behind a culture of indiscipline and customer disservice from hotel employees. All employees... more

The hotel is better than some in Japan, but not worth the money. A lot of attitude at the front desk and kind of old surroundings. Needs some updating of the interiors. I was staying on a business trip with others, and one day a colleague disappeared with my key while planning a presentation. When I went to the front... more

From the very second one steps into this grand building you are simply treated like royalty. The service is undoubtedly the best I have ever experienced. The grandeur of the hotel is breathtaking. It is an experience in itself. It may seem dated, but it is immaculate in appearance. The rooms are very comfortable with every amenity you could possibly... more

We had great expectations from this hotel. The price, its reputation and the reviews we had read made us think that this was going to be a once in a lifetime experience. Nothing was wrong really, but we didn't have such experience. We found it to be a good hotel, very expensive, but apart from the impressive lobby we were... more

We just returned from a Cruise West tour of Japan. Our final couple of days was at the Imperial in Tokyo. This is a classic old hotel beautifuly maintained and with the most service I've ever experienced in a hotel. The other hotels we experienced in Japan were 'Okuras" and were excellent. We thought the service from them was great... more

When you stay at hotel such as the Imperial Hotel, there are just so many details you can look at and say "I wish other hotels would do this as well as the Imperial Hotel in Tokyo". From the minute you arrive at the Imperial Hotel, you are immediately taken care of. Even though we took the Airport Limousine bus... more

We stayed in this hotel with a soccer team for the intercontinental soccer cup for 6 days. Everything is 5 star, the rooms, the food, the service etc.. The best thing of the hotel is his location in the center of the city, easy to shoping, visits, dinnig and go out. We enjoyed very much our stayed here, we felt... more