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El Convento Hotel

100 Cristo St Old San Juan San Juan 00901 Puerto Rico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich... Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. more » « less
No Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates and Availability: $300 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 259 traveler reviews
  • What to Expect:
    • 4 based on 185 reviews Rooms
    • 4 based on 187 reviews Service
    • 4 based on 183 reviews Value
    • 4 based on 186 reviews Cleanliness
    • 4 based on 50 reviews Pool

Reviews of El Convento Hotel

( 1-10 of 261 )
5 of 5 stars
Minnesota
Oct 1, 2008

We stayed at the Hotel El Convento for 7 days in September. I loved everything about the hotel. We were treated wonderfully by the staff. Soledad specifically went above and beyond to help us with tour bookings and other things before we even arrived. While the pool area is small as some have said, it is a beautiful oasis in... more

Sep 27, 2008
2/2 found this review helpful

E; Convento was recommended to me by someone who used to work in the Carribean. While it cost a little more than I hoped to pay, I got a terrific deal and reallyl helped to make the holdiay fantastic. It is a beautiful hotel with lots of character. The hotel is in a terrific position yet without the noise of... more

5 of 5 stars
Alexandria, Virginia
Sep 20, 2008
2/2 found this review helpful

My sister and I spent two nights at El Convento on a trip to celebrate her birthday. The hotel is old-fashioned and elegant, but not glitzy, which is what I like. It reminded me of European hotels. Because we were there in the off season, we found a rate of $125/night on the hotel’s website, a bargain compared to the... more

5 of 5 stars
Palm Beach
Sep 16, 2008
3/3 found this review helpful

We stayed here several days as a pre-cruise hotel so we could relax and see the city before embarking on our cruise. Since the moment we arrived, the staff was extremely friendly and helpful. Check in was fast and we quickly went to our room on the 5th floor via the elevator. The room was fairly large and very nice... more

Sep 15, 2008
1/1 found this review helpful

We stayed at the hotel between 12 - 14 September 2008. The hotel itself is fantastic - it is steeped in history and the rooms are characterful and clean. The beds are amazingly comfortable. We were on the second floor facing the external courtyard to the front of the hotel and it was incredibly quiet. We ate dinner at the... more

5 of 5 stars
Westfield, New Jersey
Sep 12, 2008
2/2 found this review helpful

My husband, 20 YO son, and I just came back from a four night stay in Old San Juan, at the Hotel El Convento, September 1-5. It is my new favorite hotel and the ultimate romantic experience. The rooms were gorgeous. We were on the fifth floor, with a view of the harbor, tile floors, a very comfortable bed, and... more

5 of 5 stars
Atlanta Georgia
Sep 4, 2008
2/2 found this review helpful

We spend two nights at this hotel on 8-30 through 9-1. My husband celebrated his birthday at this hotel. At first, it was not a wow factor for my husband but certainly for me....I called house keeping attention to our bathroom, to what we thought was a unclean bathroom sink. Immediately, after notifying the house keeping department the maid came... more

2 of 5 stars
Connecticut
Aug 17, 2008
2/4 found this review helpful

We just returned from a trip to Old San Juan where we stayed at this hotel. The room was comfortable; however, the maids do not clean the room. We stayed for four night and on three occasions we had to call housekeeping to have them go over the room that was supposedly cleaned while we were out. On one occasion... more

Management response from
ElConvento, General Manager Efrain Rosa

We appreciate your taking the time to write this review and let us know the areas you feel need improvement. We certainly apologize for any inconvenience and you can rest assured that your concerns have been brought to the attention of our Management team and will be addressed. Best regards, Efrain Rosa, General Manager

Aug 15, 2008
1/3 found this review helpful

I had my heart set into this hotel for a very long time. I have to say that the staff is very friendly and the hotel is charming but it had too many problems that made our stay in there very umpleasant. First, the hotel is being remodeled and we were placed in the same floor where the remodeling is... more

Management response from
ElConvento, General Manager Efrain Rosa

Thank you for your positive and constructive comments about El Convento. We appreciate all feedback as it assures guest satisfaction going forward. We are sorry that you experienced some problems, and have addressed them with Management. Best regards, Efrain Rosa, General Manager

5 of 5 stars
Laredo, Texas
Aug 13, 2008

We stayed at El Convento for two nights last week and were certainly not disappointed. It is very romantic, beautiful and steeped in history. The rooms are a little small, but more than comfortable. Rooms include a sound proof door to keep out the noise at night from the many events and special occasions held at the hotel. The concierge... more

Reviews of El Convento Hotel

( 1-10 of 261 )
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El Convento Hotel Also Known As

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico