I stayed here just one nite with 9 family members before taking a cruise. The lobby & all rooms including dinning/breakfast were very small. Place is always packed with tourist groups and crammed. Staff was VERY unfriendly and quite rude when I provided them with my Priority Club membership--there were of no help organizing my bill on time and providing... more

My girlfriend and I stayed in the Holiday Inn Express on Condado for two nights after our cruise. The location; although kind of hidden in a side-street, it's attached to a main road which is a 75 cents bus ride to old San Juan. If you bump into a bunch of tourists at the bus stop, you can all probably... more

Just returned from a stay here one night before and one night after a cruise. The taxis are regulated & it's $16 to the hotel from the airport. There are usually several cruise guests staying here, so all in one van to the port was $5/each. The rooms are smaller, but the hotel location is prime. No need to taxi... more

They claim the hotel is on the beach, not true. Previous posters who mention low showerheads were not kidding. I am 6 feet tall and nailed my head on the showerhead. Rooms were TINY. Smelled very musty. We had ROACHES in our room, these things were massive. Continental breakfast was basic- bagels, juice, cereal and fruit. Pool was also small.... more

I must say it's hard to find a good hotel in San Juan. I read several reviews and decided for this hotel after checking TripAdvisor. Thanks for your honesty guys! This hotel was excellent for the price. My husband and I stayed two nights only...By the time we left, we wanted to take the bed and pillows with us, they... more

Came in late on a red eye after missing connection to San Juan. At 6 am Jean was at the front desk with a wonderful smile and great hospitality. He welcomed us and told us to help ourselves to breakfast, stored our luggage and let us wait by the pool until a room was available. By 9:30 am we were... more

The Holiday Inn Express in the Condado area of San Juan is not cheap (San Juan is a very expensive city) but it offers great value. We stayed two nights in April before our Southern Caribbean cruise. Getting to San Juan from Western Canada is a trial, and your chances of making your ship on the same day are slim,... more

We stayed at this hotel for one night before our cruise. Hotel is in the Condado area. Not as busy as downtown. Beautiful beach and lots to see on a nice walk. A lot of construction going on in the area. Not noisy at night though. Cab ride from airport was approx. $20 for 3 people with 3 bags. Check... more

Some one already mentioned basing your rating depending on what you paid and I think that is smart. All hotels seem over priced in San Juan. This one was far better for the same price we paid at the Howard Johnson where we also stayed. Yes, the rooms are small, but since all of our time was out exporing and... more