Sorry to say that our trip to Puerto Vallarta and the Hacienda in particular was a huge disappointment. Although the staff at the Hacienda was very nice, if you are looking for a special place to stay--stay away from this hotel. It is an old hotel with very few amenities--here are just a few of what we found: very old... more

My wife and I and 2 other couples booked the Hacienda in October (6 months earlier) for a March vacation. Upon arrival we were told the hotel was overbooked and we would be sent to a nicer hotel for 2 nights. After spending 2 hours haggling and moving, the other hotel was not as they said. We returned to talk... more

My mother (aged 77) and I aged (43) stayed here for a week and had a great time! I left hubby and my teen sons at home and got a last minute deal. The hotel is older but kept up and very clean. The staff are amazing and very accomodating. We were on the second floor the first couple nights... more

We just returned from a one week stay at the Hacienda Hotel. This hotel has a charming old Mexican Hacienda feel & the staff is friendly and helpful. On the down side, this is a budget hotel and it attracts a lot of young students. Every afternoon a large crowd of single (early twenties) partiers would get drunk around the... more

I booked this hotel online, all inclusive, and THEN checked it out :)! It was just as great as all the reviews said. I loved the architecture, and how much smaller it was than some larger hotels , the staff got to know you, and we met alot of wonderful people there around the pool, and spent some evenings with... more

I will say Gran turismo service level, everybody really nice from food and beverage to security and cleaners etc well done and thank you all) beds too hard but ok We are still singing " cuando era un chiquillo mi mama me decia mira hijito........subele guerito My kids had a blast and enjoyed every single minute of our vacation and... more

We found this lovely treasure to be a pleasant surprise. Oldies (ages 64 and 68) we basked in the warmth of the sun, the hotel staff, the turquoise clean pool and hot tub, and loved all the deliciously prepared food at 3 stations (no lining up). Cheerful waiters, and bar staff were available at all times and our wishes were... more

Loved the Hacienda. My hubbie and I went there for my 40th b-day and received nothing but extraordinary service. Room was very quaint. Nice quiet get away even though we were there when the students were there for spring break. Yes, the beds are hard but you dont want to spend a lot of time in them when there is... more

We stayed at the Hacienda in Feb. and for the price we paid I thought it was a very nice. It was clean and the food was good. The beds were decent and we had a room with a tub which was very nice, we upgraded to that room and it was worth it. Its charming old mexican style and... more