We visit every year and the hotel just gets better each time! Their attention to detail is amazing! They pamper and spoil you to the last minute of your stay. My husband and I had a bottle of wine waiting in our room as a gift for our birthdays and the kids always get personalized cookies and milk in the... more

I can wholeheartedly recommend the Ritz Carlton and its wedding planner Sara Pena for anyone who wants to have a wedding in Cancun. It was not just fabulous - it was also excellent value for money. We practically just showed up and every detail was taken care of. Everyone was incredibly accomodating but will tell you if there were any... more

Well first of all the Ritz is the Ritz. The inside is very European and smells great. Everyone goes out of their way to make you feel welcome, saying your name and smiling. Towards the end of the trip it got a little too much but I know it's the way they do their customer service. And it is impeccable.... more

Went to the Ritz-Carlton for our 10th wedding anniversary from June 18-23. We wish we were still there. June 18th - Arrived at 2PM. Customs was a breeze because we got a green light. Step outside customs at the Ritz-Carlton person was holding a sign with our name on it. We pre-arranged travel with RC for $120 RT. This was... more

We checked in here for two nights as a treat to ourselves . We were attending a friends wedding in the Westin so it was an absolute pleasure arriving at the Ritz Carlton. The hotel staff were a pleasure to deal with and very professional and welcoming! It was our anniversary and on arrival we had a bottle of Champagne... more

From the moment we entered the Ritz in Cancun - it was the most amazing place to be at. We were greeted so well, and everyone is so, so friendly. The hotel is amazing - our room and the view was just stunning! The food (and I am allergic to wheat and gluten) was to die for, the cuisine is... more

This property is a traditional Ritz in terms of decor, service and standards. We had a lovely room with a terrace overlooking the ocean. It was spacious and well appointed. We dined in the Mediterranean restaurant and the food was good (we were one of two occupied tables on a weekend night) and the service impeccable. For the money, though,... more

Who would've thought that I'd be treading through a lobby with chandeliers and a faint scent of perfume in my flip-flops? The Ritz is classy, but not stuffy. Everyone greets you by name and treats you like you're the only family there. The breakfast buffet offered a variety of delicious choices from sweet, sliced papaya to made-to-order omelets to an... more

It's hard to write a review on the Ritz when everything has already been said. We stayed 7 nights -- Club Level ... what more can you ask for. I most remember -- "It will be/is my pleasure". This is the first time we did a vac for 7 nights and at club level. One thing I will say, is... more