I booked a stay May 25th - June 2nd (check out date). Our entire stay was marvelous and we enjoyed our vacation for these 8 days UNTIL check out. Upon arrival, everyone greeted us very well and welcomed us. They placed the yellow bracelets on us and told us not to lose them. When checking out at approximately 2:00 pm,... more

Our stay at the beach palace was amazing. They made a great first impression. We were greeted with a cold towel, champagne and a carnation for my wife when we checked in. The hotel was very clean and the service was impeccable. The food at the resort was delicious. All four restaurants and sports bar were great. If you just... more

Wow! Where do I begin?.......I booked our stay at the Beach Palace back in October, 2007 - long before the hotel was even completed, so when I read a bad review for this hotel, I was worried, because I tend to be among the critical. Upon arriving though, I immediately saw that my worries were unfounded. Unlike the previous person... more

First of all, this place has no beach, so if you like the beach, go somewhere else. Second, the check-in at this hotel was the most unfreindly we have ever experienced, and we have been to Cancun many times. Diego, Julian and Miguel all took the attitude of what can we do to not please the customer. Diego was bossy,... more

before going to the beach palace i read the mixed reviews here on tripadvisor, and always wonder why the ratings would be so extreme for this property. however as we arrived we know that we chose the right place. we stayed at the beach palace for 5 nights and enjoyed every single day we were there. the property is clean... more

My wife and I spent 7 nights (5/20/08-05/27/08)as guests of members, at the beach palace and we had best experience ever. The service was so far above anything I have experienced before at any hotel here in the states (including some hotels @$800 night). Check in went smooth and painless, requested oceanview and was given room 508 the view was... more

The Beach Palace is sandwiched in between the Avalon and Me by Melia and fills up a small space completely. It is modern in design with clean lines and art deco decor. We felt closed in while staying here. Beach was disappointing but that was expected. Rooms are nice, large and well appointed. Pool areas are nice and the middle... more

We visited the Beach Palace on 22 April 2008 while staying at the Sun Palace. Nice hotel. Very modern and clean, family oriented, large pool next to the beach. Except there is no beach, the surf was hitting the sea wall when we were there. There was beach to the north and south of the hotel. Talking with the staff,... more

As a first time Palace Resort guest, I was very impressed with the friendliness of the staff. We were greeted each morning by the same waiters and the concierge was very helpful to all of our needs. The entertainment staff was especially friendly and made the pool a fun place to be each day. Water volley ball and Salsa lessons... more