Neither my wife or I had been to Cancun before. We researched online, at various travel sites, and TripAdvisor, picking the Gran Melia, hoping for the best. We purchased our accommodations, and travel arrangements through American Express. The hotel is magnificent, inside and out. We had ocean view accommodations, the room was a mini-suite, and very comfortable. We sampled the... more

I stayed in this hotel with my family fro 7 days and this was my 3 visit to cacun, i had been at the casamagna and fiesta americana condesa, and either one can't compare with the GM. let me start with the lobby is just beautiful, open lots of greens, the decoration is very pretty, and the lavander smell as... more

I stayed here with my best friend from High School for her 39th b-day. I arrived a day ahead and she arrived the following day. The hotel is gorgeous as the photo's I posted here show. Lots of space, pyramid design with marble floors and walls. To settle something quick - there really isn't any AC inside because the top... more

Well, we originally booked a room at the Ritz and then had "buyer's remorse" so we canceled it and booked a room at the Gran Melia. WHAT A MISTAKE!!!!!! If you want air conditioning and a room without a mold smell, do not bother to book a room here. Due to the enormous amounts of hanging plants in the 5... more

This place is huge so we actually had a little bit of trouble finding our room the first time, but we enjoyed exploring so it was okay. I was very impressed with the lush tropical lobby/atrium. There are even koi fish swimming around and there are vines dangling down from every level. The rooms were very comfortable and nice and... more

I stayed at this resort during April 2008 for 9 days. The first 3 nights I had a double bed room (although I was a lone). The hotel was fully booked due to some convention. The resort was really crowded (Pool and Beach also). After the end of the convention It was really quiet and I changed the room to... more

I was in Cancun last week on business and stayed at this property one night over the Mexican holiday weekend, while waiting for a room to become available in Le Meridien where I stayed for the rest of the week. Gran Melia is definitely a "tourist class" hotel. Don't expect 5 star service. As a tourist hotel it's just fine,... more

I chose to stay at this hotel for my wedding anniversay and my husband's birthday. We both liked the architecture of the hotel. The lobby was very nice. We had been upgraded to a junior suite due to our celebrations. Room was very spacious. Bathroom came with double sink. We had a jacuzzi tub in the balcony but it took... more

Let's start by saying this. The bad reviews of this hotel must be coming from people who would not be satisfied regardless of the conditions and treatment. I was confused about several of the Gran Melia bad reviews, but booked anyway when an RCI rep talked me into changing my vacation dates and trying this resort. She said she stayed... more