We booked this holiday through 1st choice for a 2 week honeymoon. We arrived at the hotel at about 3pm and booked in we were brought a glass of bubbly and asked about upgrading. We were told it would cost $20 per day to upgrade to a seaview room so we did. When we told the receptionist that it was... more

Well, what can i say... Had the most amazing time here at Gran Caribe Real, staff are exceptional, especially waitresses, waiters and entertainment staff, i had the most amazing time and would definitely recommend to anyone ready this. Our room was cleaned daily with fresh towels and clean sheets, the hotel was always clean and tidy. If you are ready... more

This is the worst hotel we have ever stayed at. This vacation was booked through Rainbow Travel agency in Grand Rapids, Michigan. They told us it was a great resort, they were oh so wrong. Gradweek was in full swing when we arrived at the resort, which meant that about 90% of the occupancy was drunken teenagers, getting in fights... more

We stayed at the Gran Caribe Real for a week in June. The check in process was horrific. We arrived at approx. 3:30 in the afternoon and were told our rooms were not ready. We booked ocean Front views (2 Rooms). We waited an hour and finally were taken to our rooms. They were not ocean front which they did... more

The Gran Caribe Real Resort met our expectations on our most recent trip to Cancun, Mexico. Prior to our visit, I was concerned because I had read mixed reviews online. However, upon arrival, we were pleasantly surprised that the hotel was quite nice and the location was excellent! The rooms were clean and the service was good. The food at... more

OK, so, I'll start off by saying that I read more than 100 reviews on this website prior to getting there. Everything said about the Front Desk is true 24 hours a day, the service sucks. I, too, had to call 2 or 3 times to get towels sent to my room, or an iron/ironing board. We were told room... more

We stayed at this hotel in Sept 07 for 2weeks and absolutely loved it. Check in was quick and efficient. Room was very roomy and clean, our view overlooked the lagoon which was great as the sun didnt shine in our room until the afternoon which made the room very cool to wake up in the morning. The food was... more

We went on June 1-5 2008 for our honeymoon and overall had a great time. We had pretty weather, lucked out on no rain. The hotel was very clean, someone is ALWAYS cleaning. It takes them a while to clean your room and although it's hard because they are in there so long they do a great job! Just go... more

I took 3 of my high school girlfriends to Cancun for a week. We upgraded to an oceanfront suite with a walk-out to the beach. The room was nice. We tipped the maid about $5 daily and we always had fresh towels and our room was very clean. THe hotel only has three restaurants and one you have to make... more