Buyer Beware! Just want to start by saying this hotel is beautiful. The rooms are amazing and the beach, although this visit was not perfect, is still probably one of the best in the area. (beach section has been shortened, massive rocks on the right side of the beach, water was not as clear) Minor disappointments for us included food... more

My daughter and I stayed at the Royal from sept.12 to 26. We had an amazing time. From the time we arrived to the time we left we could find nothing to be dissapointed about (except the holiday was too short) The front desk staff were very welcoming and pleasant, the rooms were beautiful and kept imaculately clean with ornate... more

This is going to be lengthy, but worth the read.My partner and I stayed the week of Sept 19th thru the 26th. We were greeted at the front desk by first name before our reservations were even called up. Apparently we had made quite the impression last year. The front desk staff was efficient and very friendly.Take special note that... more

Hi there, let me start by saying my sister and I stayed at the Royal in Playa del Carmen and it was the best experience. I loved this hotel, the service, staff, food and accommodations. Can't wait to go back! Now on a sour note, I'm almost too embarrassed to talk about this. I bought a diamond bracelet, which I... more

Last week I've returned from a 16 day stay at the Royal in Playa del Carmen with a friend and this was our second year already. Just walking into the hotel lobby made me forget the whole 10 hour flight and started to feel home at once. This year we had a great room near the pool and the poolbar,... more

My husband and I wanted a nice getaway for 5 days and my friend who is also a travel agent, recommended the Royal. We had a very bad experience three years before in the Dominican Republic and we were nervous about doing this again, but my friend assured me this place was great. From what a lot of the reviews... more

I stayed with my family at the Royal to celebrate my 50th birthday, I was great!! We took the all-inclusive program. I'm really glad to find this places in Mexico, were you recieve first class attention, from the staff, specially we were surprised of the "Playordomo", Alexis, he really gave us an excellent service, everything you need you can ask... more

We booked through a travel agent for the first time ever, and were a little nervous because we didnt really know what we were getting into! We booked at the Gran Porto Real Resort in Playa Del Carmen, and arrived in high spirits! We learned on arrival that this hotel allowed kids and we decided to upgrade to their sister... more

My husband and I spent a wonderful, relaxing, pampering week at the Royal September 13th to the 20th. We flew with Northwest Airlines and after arriving in Cancun, found our transportation and off we went. It was only about a 40 minute drive to the resort and after arriving, we were whisked off to see our concierge, Veronica. She was... more