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Grand Sunset Princess

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Punta Bete, Km. 296 carretera Chetumal Puerto Juárez Playa del Carmen 77710 Mexico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 558 traveler reviews
  • What to Expect:
    • 4 based on 527 reviews Rooms
    • 3.5 based on 523 reviews Service
    • 3.5 based on 516 reviews Value
    • 4 based on 527 reviews Cleanliness

Reviews of Grand Sunset Princess

( 1-10 of 564 )
1 of 5 stars
Charleston, South Carolina
Oct 9, 2008
1/10 found this review helpful

We chose the Sunset Princess for our honeymoon location. I along with everyone else out there read all the reviews for this hotel but still decided to take a chance. What a mistake!!!! On the second day there a maid came into our room after the room was already cleaned, picked the lock on our suitcase and stole $2,000 dollars... more

5 of 5 stars
Edmonton
Oct 7, 2008
8/8 found this review helpful

We were a group of 7 people from 19 - 54yrs. old. I was a little concerned about staying at the resort due to the negative reviews that I read. First let me address some of the complaints that I have read before from other travellers and put my views on things. 1. SLIPPERY MARBLE FLOORS WHEN WET: Well yes... more

2 of 5 stars
butler pa
Oct 6, 2008
2/10 found this review helpful

after reading all the negative reviews, I had also read a few good ones, so I was ready to give the resort a chance. But what was supposed to be a celebration for my 29th wedding anniversary turned into a nightmare. First of all it rained most of the time, which the resort can not be held accountable for, but... more

2 of 5 stars
Pennsylvania
Oct 5, 2008
0/5 found this review helpful

The resort is beutiful but please, watch your step. The floors are marble and when they get wet, it's ice. My wife fell and hurt her ankle and wrist. They will send to whatever hospital (a private one in this case) and they didn't accept our travel insurance nor my employment insurance. Word to the wise, try not to get... more

5 of 5 stars
Charlottetown PE
Oct 5, 2008
9/9 found this review helpful

This review is for our May 2008 vacation and this is the first time I have written a review and I feel compelled to do so. We went with Sunwing to this resort and enjoyed our vacation so much we have already booked to return May 2009. Resort: Very impressive and beautiful. We loved the spaciousness and did not find... more

Oct 4, 2008
6/7 found this review helpful

We went , a group of 4 adults for my 40th birthday. We booked it through Itravel 5 months ahead and got an excellent deal. Flight was with Sunwing, was on time and efficient! we were at the resort after about a 45 mintue bus ride, check in was chaotic but they didnt seem to have enough staff on the... more

3 of 5 stars
Illinois
Oct 2, 2008
7/11 found this review helpful

Let me start by saying, the resort is HUGE. The staff was very friendly and helpful. The rooms were not fancy and a tad outdated (Jr Deluxe Suite) but when you're on vacation how much time do you really spend in the room anyway? The entire resort is POOLS - which was to our advantage, especically since we went during... more

Sep 29, 2008
6/9 found this review helpful

Me and my family stayed at the Grand Riviera Princess in August 2008, we took our son he spent his 2nd birthday there which was great. He had a cake delivered on behalf of the hotel and when we ate at a restaurant he had another cake there and all the waiters came and sang, he was a bit scared... more

4 of 5 stars
spalding,lincolnshire
Sep 29, 2008
8/10 found this review helpful

Ok heres my 10 pence worth, i read this site for months before we were about to go, we booked through first choice to go to the grand riviera princess, Quite rightly when we arrived we found that princess has closed the hotel due to the amount of thefts and we were automatically booked into the sunset, Horahh for princess... more

Sep 27, 2008
5/6 found this review helpful

My stay at the hotel was for 7 days...i came to the hotel with a open mind and was going to make my own opinion on the hotel.. due to the several bad reviews i read. Upon arriving at the Grand Sunset Princes.. i have to say that is is the biggest place i have ever stayed at. It was... more

Reviews of Grand Sunset Princess

( 1-10 of 564 )
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Grand Sunset Princess Also Known As

Address: Punta Bete, Km. 296 carretera Chetumal | Puerto Juárez, Playa del Carmen 77710, Mexico