Very big hotel, conveniently located in the heart of Madrid, very close to the Royal palace. Lobby looks good, restaurant/breakfast area, corridors and all open areas look great. However the rooms are slightly old fashioned for this hotel category, with used and dirty furniture (suspicious stains on the chairs... dirty windows...). Two nights after arriving, I've been upgraded to an... more

A friend and I just got back from a 3 night stay in the Westin Palace in Madrid. Unfortunately the last 2 days I came down with an intestinal infection. The concierge brought an English-speaking doctor to our room (after we had checked out already) and even got us a taxi while we went to the pharmacy. Their service was... more

The hotel really is overrated and overpriced. The room was ‘fine,’ nothing more, nothing less, I had a ‘premium’ room and certainly the prices were certainly ‘premium’ at $400.00 a night. Furniture, although dated was kept clean and dusted, the fixtures and fittings are certainly dated. The carpets were stained, and in the communal hallways the wallpaper was coming away... more

We recently spent two nights at the Westin Palace. The Hotel delivered on what we expected. We wanted a comfortable hotel to catch up on our lost nights sleep after spending the night on a transatlantic flight. Positives: at check in we were offered a room upgrade through the Amex Platinum fine hotels program and we were put in the... more

This was our last stop during our recent Spain tour and we were underwhelmed with our room. The lobby, rotunda restaurant/tea area, and public areas were very nice but the room we had was, quite honestly, inadequate for the price. Old would be the best way to describe everything we found-furniture (broken chair!), bathroom (water damaged trim and doors), stained... more

The Westin Palace, Madrid – The Westin Palace was built at the direction of King Alfonso XIII in 1912. The location is great, near the Prado, Thyssen-Bornemisza Museum, and Neptuno & Cibeles fountains. The rooms had been recently renovated. Our room (311) faced the inner courtyard, so traffic noise was not an issue. The one downside was that the internet... more

We spent three days at the hotel. It is a beautiful hotel and close to everything especially the Prada but the service at the hotel was terrible. Going to either the front desk or the concierge was a challenge each time. No one wanted to help you with anything and they spent more time trying to figure out how not... more

We stayed for a weekend at the Westin Palace with a great offer via our travel agency. Surprinsingly, even though we looked around in numerous interntet travel pages, we found the cheapest rate on the very last moment, the day before. It went down from 370 to 200 euros per night for the same room breakfast included! Lovely location near... more

We stayed at the Westin Palace for three nights in May, and I was very pleased with the level of service and the beautiful rooms. We had a junior suite with a sitting area, the classic Westin Heavenly Bed and a great big bathroom. Everything was extremely well maintained, from the spectacular lobby to the breathtaking stained-glass dome of the... more