Where do I start (first thing to mention was the lack of customer service from our travel agent in England and the incompetence of the agent 'Sir I have managed to get you 10 nights HB I went that extra mile for you' oh yeah you did!! an extra £60 and £1000 each in total , half way through our... more

We have just returned, very reluctantly, from the Palm Tree Resort. What a wonderful experience, we were very impressed with the resort everything, it was exceptional well above our expectations. We had a sea facing room which really overlooked the gardens but that wasn't a problem. Our room was a tremendous size and the added touches of pastries, fruit and... more

We stayed at the Jebel Ali Palm Tree Court from 9th June 2008 for 1 week, this was our 5th time. Ok the main hotel looks a bit tired, but the Palm Tree Court lives up to its reputation of offering quality rooms and a great location. We stayed in a Royal Jasmine Suite with butler service, which was not... more

When we arrived our seafront room was not available so they offered us a free buffetstyle dinner as an apology and we stayed in one of the non seaside rooms. Can happen. The next night we moved into the seaside construction zone. Right across from the resort they are buildig the Jeleb Ali Palm island and it goes on all... more

This is a wonderful hotel. Compared to the main Jebel Ali Hotel the facilties and the rooms were well above par. The staff were first class and attentive and when I arrived and throughout my stay, I felt I was a superstar and if travelling from England I will always stay in this hotel. more

As a teenager who went with her parents I have to say it was one of the most amazing experiences of my life (the whole 17 years of it). When we arrived we were met by pleasent staff who welcomed us all in a friendly manner and made us feel truly comfortable, we were offered a complementary fruit drink which... more

What makes this hotel special is the attention to detail. From our arrival, we were invited to relax in the spacious reception lounge, greeted with a cool drink and checked in by a charming receptionist who then took us by buggy to our sutie. Suites are in small two storey units dotted around the fabulous gardens. This gives a feeling... more

Having read the reviews and done research we decided to book a sea facing junior suite which, as the building work on the shoreline opposite is taking place, I wouldnt do again. The noise is minimal during the day but was louder at night although you dont' hear too much in your rooms. Don't let this put you off, it... more

I don't understand how this hotel got the 5 * classification and is a member of the Leading Hotels of the World group. It's not that bad - please don't get me wrong and if we were offered a cheap 1 week rate we would happily stay there again. The problem is that compared to other 5 star hotels in... more