Hotel has kind of an odd configuration. Instead of checking in on the ground floor, you have to take the elevator to the "Sky Lobby" to check in, and then take different elevators to the sleeping rooms. Takes a while to figure it out. I used the automated check-in kiosk, which was pretty impersonal but worked fine. I used the... more

I visited Chicago for the first time as a hotel traveler and found the Embassy Suites to be a great deal. The entire staff was very courteous (except for the happy hour bartender) and the value was outstanding. The included breakfast is a knockout. I have never seen made to order omelettes and good quality ingredients like this at a... more

I stayed here for one night this time but stayed here every week for almost a year back in 2003 (when the hotel had just opened). I had picked this hotel after trying 20+ downtown and Magnificent Mile hotels. It was good to see that the hotel has maintained it's high quality over the years. I love the location -... more

What a great experience! This was our first time using Hotwire, and first time staying in downtown Chicago...and both turned out wonderful. We couldn't have been more pleased with the hotel. We arrived by train in the morning and hoped the hotel would allow us to check in early. They were very accomodating, allowing us into a room immediately, at... more

We stayed one night at the Embassy Suites near the lake and thought it was a great hotel. The interior atrium may be an architectural cliche but I still think it gives the hotel an amazing sense of openness and drama. Our room overlooked the lake and we loved the view, although a tall building partially blocked the view. The... more

My wife and 18 month old stayed at the lakefront from April 8-13. It was our first stay in Chicago so I don't have other hotels in Chicago to use as a comparison but to me it was just average at best. The atrium is a really bad concept if you ask me because sound really travels through that hotel...we... more

Stayed 3 nights at this hotel. Very well kept and quiet. After recent renovation everything seemed new. Service was good. Parking is expensive but valet service was very prompt. Breakfast was typical buffet. Be advised that the pool is quite small and overun with kids. Not a good pool for an adult to enjoy. It would be great if they... more

My 5 daughters and myself stayed at this hotel over Easter break. The location is great. Rooms were clean, view was awesome, staff friendly, breakfast was very good and the cocktail hour in the evening was wonderful. We would definately stay again and the price was right! We shopped the entire time so location was very important as we walked... more

This hotel stay combined the price of a high end luxury property with the haphazard service of a cut-rate hotel. We booked it to get more room and the easy flexible breakfast for kids. We had a lot of troublesome problems right from the start. Our phone didn't work. The sink in our bedroom only ran hot (actually plumbed so... more