Hotel Reviews of Fairmont The Queen Elizabeth, Montreal hotels, QC, Canada Skip navigation
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Fairmont The Queen Elizabeth

Downtown Montreal hotel linked to underground city

Traveler ratings summary of Fairmont The Queen Elizabeth, Montreal Hotel

Scores are based on a 1 (poor) to 5 (excellent) rating system.
Overall satisfaction 88% of travelers (22 of 25) recommend this hotel
4.3 Hotel service Hotel condition Room cleanliness Room comfort
4.4 4.3 4.6 4.4
Scores are based on a 1 (poor) to 5 (excellent) rating system.

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Individual ratings and reviews

All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.

A traveler from North Babylon, NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 3.0 5.0 5.0
Posted: 20-Aug-08

Great place to visit. Lots to see. If you are a walker it helps.

The Hotel is four star. But, had a problem with the help. There was a labor strike and all the restaurants were closed in our hotel for two days. The other problem came on the second day. One of the restaurants, "The Beaver Club" was being renovated and there was a large cement truck in front of the hotel, with a large cement hose going through the lobby. That was a complete turnoff. When the weekend came, things quieted down. The rest of the stay was good.

Traveler's tip on local attractions

Be prepared to ware good walking shoes. To see all the sights. You can also see the sights with an open air bus ride with tour guide.

Robert N from Boston does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 2.0 4.0 4.0 4.0
Posted: 7-Aug-08

Poor service due to union strike

Not an inexpensive hotel so you expect good service and they were having a union strike so service was interupted. Fairmont Presidents Club member still same service. Good location.

A traveler recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 4.0 5.0
Posted: 18-Jul-08

Very convenient!

Extremely convenient to all Montreal has to offer. There is street parking nearby which saved us $26/night. Would definitely stay there again.

A traveler from Dallas, TX recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 16-Jul-08

Great Hotel

The hotel is beautiful and the staff is very accomodating. It is approximatly a 20 minute walk to Old Montreal and 10 minutes from the shopping areas. The train station is underneath the hotel. Good central location!

A traveler from New York, NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 4.0
Posted: 11-Jul-08

Classy, good value

Pros: - Well priced - Clean, comfortable, spacious rooms - Nice view - One of the better hotel gyms out there - Conveniently located Cons: - Front desk occasionally crowded/understaffed - Plumbing, while clean and functioning perfectly, does not fall into the "luxury" class. Clearly will need updating in the next five years. - In-room internet access requires additional fee, public area wifi unreliable Overall, a very nice hotel, with pros far outweighing the cons.

Alex X from Philadelphia, PA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 5.0 5.0 4.0
Posted: 9-Jul-08

A Pleasant Stay

The location is convenient. The staff were very courteous. We had a queen-sized bedroom and it was very small, so we’ll get a king-sized room next time when we go.

Traveler's tip on dining

Smoked meat sandwiches at Schwartz’s on St. Laurent.

A traveler from Burtonsville, Maryland recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 9-Jul-08

Impressed as usual

This was my 3rd time at the Fairmount and the quality of service is still great. The staff all go out of their way to be friendly and helpful. Very professional. Everyone speaks both French and English. Great location.

Traveler's tip on saving a few bucks

Hotel food is great but expensive, as with most hotels. But there are so many places to eat in Montreal,the choices are endless. There is a complete eatery under the hotel. Everything from Subway to sushi. Just get on the hotel elevator and take it to the lower level. You will find everything. The train station is also underground.

Bruce B from Irvine Ca. does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 2.0 4.0 5.0 5.0
Posted: 9-Jul-08

Great Location

We had a nice stay in the Hotel. The Hotel was in a good location for the Jazz Fest. But the staff were having union disputes and the bellmen and valet service were poor. Waited for bellmen at check out he never showed up. Valet were rude when we tried to get car. Puts a very sour spin on the stay when the staff is rude.

A traveler from Burlingame, CA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 4.0 4.0 4.0
Posted: 2-Jul-08

Excellent value and centrally located

We spent four excellent days at the Montreal Fairmont Queen Elizabeth. Because our stay spanned over a Tuesday regional holiday, we had excellent room rates for our stay. Upon our checking in, the front desk was gracious enough to give us an upgraded room (one that was already renovated) and not the standard Expedia room. The hotel is conveniently located near public transportation, lots of restaurants and shopping. We also use the concierge service once for sending an urgent fax and they were very helpful.

A traveler from Houston, TX, USA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 25-Jun-08

great location and service

the hotel is perfect for business or pleasure, at walking distance of tourist attractions like vieux Montreal as well as restaurants, bars and shopping.

Traveler's tip for business travelers

make sure you get a room in floors 18 or 19 Club D’Or, for complimentary internet as well as breakfast and evening snacks at the lounge on floor 19.

robin h from Canton, NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 4.0
Posted: 4-Jun-08

My home from home in Montreal!!

I’ve never stayed in a Fairmont hotel before, and this was a very good first experience. The best thing about it, for us, is that it is right above the VIA Rail train station - so very convenient when you first arrive in town with your suitcases. Montreal is one of the best cities in North America to visit, and this hotel is located right in the centre! Highly recommended. You can enjoy a real English afternoon tea in the Salon de The, too!!

A traveler from San Francisco, CA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 28-May-08

Very convenient for train travellers

Excellent & courteous service. Centrally located, anything and everything of interest is within walking distance.

A traveler from New York NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 3.0
Posted: 28-May-08

Not bad

Travelled with two older children, was very happy to get a non-smoking room, although we did get odor of smoke from floor above, but management was happy to come and air out the room. Room was small but clean - would stay again - pillows very flat but that did not bother me. Location was great - right across from Eton Centre and underground shopping and above train station which also had restaurants

the restaurants in the train station under the hotel were a great find for a quick breakfast before going out in the am.

Jeremy M from New Jersey recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 4.0
Posted: 27-May-08

Excellent Rooms - Nice location!

I stayed at this hotel for a 4 day weekend getaway. The Hotel did mess up our room reservation upon arrival, as they had to make some changes and move us around after the first nite which was inconvenient. But a few free drinks they gave us was a nice way to show they actually cared. The rooms were very nice, spacious, quiet and comfortable. The bathrooms were clean and well laid out. The hotel is basically central to everything in the city, and there is a metro station attatched to it. The staff was very friendly and helpful. The conceirge’s food recommendations however werent the best. We drove, and it was nice (but expensive) to have 24 hr valet.

Traveler's tip on nightlife

For a younger crowd - Rue Cresent is about 6 blocks from the hotel, and St. Catherines is close. Go to "Upstairs" for excellent Jazz, and head up Rue Saint-Lauren for tons of outdoor restaurants and cafes. Old Town has lots of nice little shops to browse.

Jennie M from Kansas City, MO recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 7-May-08

Very good service

even though a bit on the pricey side for me.

Traveler's tip on shopping

Liked the fact that the hotel was connected to several underground shops that were easy to access.

A traveler from Boston, MA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 7-May-08

Wish I could afford to stay there more often

The hotel is in a great central location with easy access to virtually everything you want to do in Montreal. The accomodations were very comfortable, the room was very clean and we were fortunate enough to have a fabulous view. Though the hotel is expensive, it was worth the treat.

Traveler's tip on local attractions

Visiting Old Montreal is always a must. It is very unique and not a bad walk from the hotel.

A traveler from Los Angeles, CA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 5.0 5.0 4.0
Posted: 11-Jan-08

Lovely hotel

We were extremely satisfied with our stay at the Fairmont Queen Elizabeth. It was clean and luxurious, with a staff that was courteous, prompt, and responsive to our needs. The hotel is also centrally located and within convenient distance of all local sightseeing points as well as excellent restaurants and shopping venues. We would return to the Fairmont anytime and highly recommend it to others.

Matthew P from Washington, DC recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 4.0
Posted: 10-Jan-08

Mid-2oth Centurary Charm

On top of the "Underground City," the Queen Elizabeth, like much of Montreal, harkens to the best aesthetics of the 1950s and early 1960s. It’s chic and glamorous without looking dated and tired. The personnel were friendly and helpful. This is a great hotel for people looking to enjoy the urban experience of Montreal.

Traveler's tip on dining

If you travel in the winter, don’t be surprised of travel delays and cancellations.

John W from Hilton Head Island, SC recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 5-Nov-07

Wonderful Experience

My stay was truly a delight. I was a little nervous about my visit as I don’t speak a word of French. However, I found that the hotel staff speaks fluent English and all are willing to help you with whatever you need. I will no doubt return for another visit.

Traveler's tip on local attractions

The hotel is located above the Via Rail Station. The Bell Centre where the Montreal Canadiens play is only a couple of blocks away. On another note - Avoid the Montreal Casino. The staff is not at all helpful and it is the most confusing building I have ever been in to get around. Also they don’t serve complimentary alcoholic drinks to gamblers (only coffee and tea). You have to get to the top floor bar to even buy a beer and you can’t take it out of the bar!

A traveler from Toronto recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 4.0
Posted: 10-Oct-07

Excellent hotel!

Very friendly and helpful staff

A traveler from Boston recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 10-Oct-07

Spot on service

We’ve stayed at this hotel twice in the last couple of months, since our two oldest children are at college in Montreal. The service was excellent - we had a minor complaint on our first visit and the follow-up, by both the manager and the front desk manager, was prompt and polite and resulted in our reservation being upgraded to a suite on the next visit, an unexpected but much appreciated gesture on the hotel’s part. We will definitely be back!

A traveler from USA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 10-Oct-07

Nice Hotel

Good service, good location.

Traveler's tip on recreational activities

Gray Line tour to Qurbec-city is also recommended.

A traveler from Trumbull, CT recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 3.0 3.0 3.0
Posted: 26-Sep-07

Would definitely go back to this hotel.

The Fairmont Queen Elizabeth is a typical Montreal hotel - old world style with updated service & amenities. The food is great, the wait staff are always smiling and ready to assist. Even though there was a fairly large international meeting taking place as well as a number of other group events, the hotel accommodated us for our small sales meeting. We needed a conference room for a second day, requested it at 8 AM and had the room available by 10 AM, along with beverages, lunch, etc. I would definitely recommend this hotel for a business or pleasure stay.

Traveler's tip on local attractions

What can I say - there’s lots to do in Montreal - history, literature, arts, and great restaurants all over!

A traveler from Philly recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 5.0
Posted: 5-Sep-07

Great hotel and very good location.

This was my 2nd trip to Montreal and would recommend this hotel to everyone. Whenever I travel, I love to stay at good hotels with very convenient location. This hotel is located within 15 min walk from Old Montreal, 15 minutes to St. Laurent (great restaurants and night life), 10 - 15 mins to Crescent St. (great restaurants again) and just a block from St. Catherine’s (shopping).

Traveler's tip on local attractions

Montreal is a great town with very good restaurants and nightlife. A must do for all and for young people like myself, its a must do every summer! Quick tip ladies - Blank on St. Laurent offers free drinks to women on Saturdays between 11 pm - 3 am.. Must do Winnie’s on Crescent St.. Try to get a table outside, its worth the wait.

A traveler from Puerto Rico does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 4.0 3.0 4.0 3.0
Posted: 4-Sep-07

Not impressed

The room was small and the bathroom sink looked dirty although it wasn’t. It was cracked and gave that impression. I expected more from this hotel chain.The staff was very nice. Sunday brunch is excellent. Shopping right there, but downtown is far or at least 20 min or more walk.

Traveler's tip on dining

Eat early because most restaurants close before 10:00pm. If you can visit Quebec.

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