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Four Seasons Hotel Tokyo at Marunouchi: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 23 Reviews
5.0 of 5 stars
18
4.0 of 5 stars
3
3.0 of 5 stars
1
2.0 of 5 stars
1
1.0 of 5 stars
0
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 46 hotels in Chiyoda
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 57
  • Address: 1-11-1 Marunouchi Chiyoda 100-6277 Japan
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Located within the glass-clad tower of Pacific Century Place, in the Marunouchi central business - Adjacent to Tokyo Station. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service No Swimming Pool
Check Rates: $760 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Four Seasons Hotel Tokyo at Marunouchi

( 6-10 of 23 )
“A Unique Four Seasons Experience”

Four Seasons Hotel Tokyo at Marunouchi

Jul 21, 2007
4/4 found this review helpful

We have stayed at the Marunouchi on a few occasions and each time in a different type of room. The standard room was very nice, if a little small, with a windowless large bathroom. We have also stayed in one bedroom suites with a city view and a view of the station. The suites were large and exquisite with some unique features. While the station view is gorgeous, it is a little noisy. Business travellers and sensitive sleepers are probably best to ask for a city view room.

The hotel is very well located. Tokyo Station, Ginza, the Imperial Palace and the Forum are within walking distance. All the sites are easily accessible by train which makes the proximity to Tokyo Station desirable (unlike the Park Hyatt which is 10 minute drive from the the closest station).

The in-room electronics and amenities are excellent. LIke many other Four Seasons, the hotel provides L'Occitane bathproducts but also provides Kniepp bath salts and pillows. Yukatas and pj's can also be found in the room (in addition to the usual bathrobe) which adds a unique Japanese touch. A variety of pillows are available upon request. HIgh quality Japanese green tea and coffee are available in the room (along with china, an electric tea kettle and a french press).

The hotel is very small (57 rooms). The entire staff greets you by name. The staff also notes preferences and ensures they are observed on follow-up visits. For example, we once requested an iron and on subsequent visits an iron has been placed in our room. The hotel is generally very quiet which makes it an excellent hotel for business travel.

The spa is small but the onsen and gym are wonderful.

The food is very expensive, even by Tokyo and Four Seasons standards. For example, a soft drink is 1000 yen. The same soft drink is available at the nearby convenience store for 140 yen. The price of the food seemed quite excessive. The cost of in-room movies was also very high (2000 yen).

The concierge service was a bit mixed but generally excellent. In some respects they are very organized and go out of thier way to be helpful. On one visit, we had a Japan Rail Pass and planned to travel the country. The hotel sent a staff member to get tickets for every leg of our trip at no cost. As we were taking a small bag on our trip, they allowed us to store our luggage while touring the country and pick it up before leaving Tokyo (at no cost). This was very helpful to us and we appreciated the hotel did not charge us for these services. As well, print-outs are available for all major sites that provide a description of the site, colour pictures and a map. The concierge is also very good about making reservations, getting good tables etc... but they don't always check pertinent information before giving advice. For example, on two occassions we were told a tourist site was open and on both occasions the sites were closed (one was a regular closing and the other owing to a national holiday). I would advise people to ask the concierge to verify if the particular destination is open at the time they would like to visit.

On the whole, we were very pleased with the hotel and returned after our first visit. We will stay at this property on our next trip to Tokyo.

  • This TripAdvisor Member:
    • Liked — Luxurious rooms, initimate boutique feel to the hotel and wonderful proximity to major sites and railway
    • Disliked — Cost of food is very, very high
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flyingpheonix's Summary
Date of Stay: July 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: July 20, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Check Rates
Average price*: $760 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Unique Luxury, Intimate feel for a High Rise Hotel”

Four Seasons Hotel Tokyo at Marunouchi

5 of 5 stars
Jackson, Mississippi
May 4, 2007
10/10 found this review helpful

I stayed in a corner room that had ceiling to floor windows on two walls and views of the famous lighted street in Ginza. It was spectacular at night. The rooms are contemporary and comfortable with electronic shades, lights and original artwork. There are great down comforters and superior linens on the beds. I loved the in room tea service with several authentic Japanese tea selections. Bathrobes provided were light and comfortable. The bathroom was modern and sleek with a great bathtub set between the tricked out toilet (with heated seat and other fun features) and the shower. The towel rack was heated! The room service was a tad slow but the stuffed french toast was so good that I still think about it. The in room internet service was annoying, as it was hard to maneuver the mouse and took a long time to load. The maid service was constant and one walked in on me while I was in a state of undress. The spa is just a couple of uninviting rooms with no amenities, although the massage was divine. The hotel is located on a couple of floors in a high rise building and does not have many rooms. Asking for directions and recommendations for dining was not easy. They kept sending us to restaurants designed for tourists. It is very expensive and very exclusive. It is unique considering that it is in a huge building yet retains a feeling of intimacy and beauty. The doorman always greeted me by name with a bow. They provide free pastries and coffee in the lobby in the early am (4-6) which is great if you are heading out to the fish market and need a wake up coffee. It is something to experience at least once in a lifetime. I was equally pleased with the Mandarin Oriental which was half the price and liked the rooms and spa better; although the personal service was not at the same level. You will feel like royalty while at the Four Seasons and may possibly become too accustomed to privilege for your own good. Enjoy!

  • This TripAdvisor Member:
    • Liked — The feeling of ultimate luxury and service.
    • Disliked — The prices.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mskudzu's Summary
Date of Stay: May 2007
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: April 30, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $760 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Beautiful, some problems with service”

Four Seasons Hotel Tokyo at Marunouchi

4 of 5 stars
Okinawa, Japan
Mar 11, 2007
3/3 found this review helpful

This is a very beautiful hotel in a superb location. Ours was a standard room on the 3rd floor.

Check-in was effortless. The room was huge and gorgeous. It was also very quiet despite facing a major street. The bathroom was very large--larger than our bathroom at the Shinjuku Park Hyatt, but unlike our room at the Hyatt, there was no window in the bathroom. It was hardly a big deal, though, considering how luxurious it was.

We had dinner at the Ekki Bar and Grill one night. The restaurant is beautifully decorated and the atmosphere was quiet and elegant. The service was not quick but well-paced to allow us to linger over wine and to chat. The food was first class.

We had a few problems with the service, though. One morning the waiter forgot to put in our breakfast order so we had to wait over 45 minutes after ordering to get our food. There were only about 5 other tables at the time, so it was hardly busy. The next morning, the wait staff apologized. The servings of the 'breakfast entrees' were far too large, but the food was delicious. Everything was fresh and beautifully presented. The next morning the waitress forgot my coffee and I didn't get it until I was almost finished eating, despite asking for it twice. Also, housekeeping took my nightshirt -- the only thing I had brought to sleep in -- out with the linens when they changed the room. The shirt was returned the next day with a card from the housekeeping manager containing an apology along with some chocolates. The front desk staff, though, were knowledgable, friendly, and very professional.

The location is hard to beat. It's within easy walking distance of three metro stops, Ginza, the Marunouchi Building, and the Imperial Palace.

  • This TripAdvisor Member:
    • Liked — Room, food
    • Disliked — Lapses in service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hikari's Summary
Date of Stay: March 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: March 10, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $760 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Absolutely best servkice ever”

Four Seasons Hotel Tokyo at Marunouchi

5 of 5 stars
Atlanta
Feb 22, 2007
10/10 found this review helpful

I have traveled the world and stayed in many 5 star hotels and I can tell you hands down, there is not another hotel that compares to the level of service you will receive here.

The fact that there are only 57 rooms is a major advantage for any guest who stays here.

We chose to your the greeting service at Narita airport. The service greeted us right outside customs, proceeded to the train ticket counter and purchased our Narita Express train ticket and took us right to our seat. We were assured that when the train door opens at Tokyo Station a Four Seasons Concierge will be waiting for us, and they were. We were quickly whisked through the huge terminal to the hotel.

As we entered the hotel there were 5 people at the door greeting us. A reception attendant greeted us by name and stated that they had been looking forward to our arrival. He then took us right to our room and completed the check in process in our room. He stated that it was the hotels pleasure to upgrade us.

We were given a room that about took our breath away when the door opened. The interior design is the most amazing mixture of exotic wood walls, black bamboo flooring, leather headboard and ceiling panels on the bed, curved round walls that end into 180 degree view that are comprised of floor to ceiling glass.

The bathroom is beyond beatiful. The glass bowl sinkls, glass shower and toilet walls are very nice. The egg shaped bath tub is one of the most unique tubs I've ever seen.

There are original pieces of art in the room as well as sculpted pieces of art on pedastals.

The concierge staff is extremely eager to help and navigated a path for us to see the city with pure ease.

This hotel is extremely pricey. However, if you are looking for 5 star service like no place you have ever experienced, this is your hotel.

I'll post photo's in the next week.

  • This TripAdvisor Member:
    • Liked — absolutely everything
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muntz73's Summary
Date of Stay: February 2007
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: August 26, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $760 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Best service ever experienced”

Four Seasons Hotel Tokyo at Marunouchi

5 of 5 stars
Rome, Italy
Feb 11, 2007
5/5 found this review helpful

The Four Seasons at Marunouchi is strategically located at walking distance from the Tokyo Station (2 min) and Ginza Fashion district (5 min). It is actually a small hotel, different from the Four Seasons you may expect. The hotel is very stylish -above all the lobbies and the Spa- rooms are modern and spacious, with very comfortable bathroom (with shower and tub). Our room (#501) had a very nice view of the conference center. The room amenities are very complete (included pyjamas and gowns replaced daily). What I appreciated most in the Hotel was the amazing courtesy, kindness, punctuality and availability of the hotel staff (...really "beyond compare"), probably the best hotel service I ever experienced. If compared with the Park Hyatt where I stayed later, the four seasons is probably more elegant, and it is definitely in a better neighborhood (but more expensive too). The only disappointment is about the breakfast: it is only served a la carte, it is expensive and the service is too slow for breakfast time.

  • This TripAdvisor Member:
    • Liked — Service
    • Disliked — Breakfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StefiB's Summary
Date of Stay: December 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: December 17, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $760 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Four Seasons Hotel Tokyo at Marunouchi

( 6-10 of 23 )
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Address: 1-11-1 Marunouchi, Chiyoda 100-6277, Japan