My wife and I just returned from a quick 5-day stay at the Majestic to celebrate our 40th birthdays and we loved it. I had read some of the negative comments prior to leaving and upon our return but I guess in some ways it's what you make of it.
From the moment we got there, the staff was extremely accomodating. Not everyone speaks English but it was fun to try and remember a lot of what I had forgotten from year's past. I also found that the staff appreciated if I at least tried and ended up having very few language barriers. Yecy, Franklin and Janet all did a fantastic job at the front desk.
We also worked with AnneMarie at the concierge desk. She is great. I would recommend getting with her early in the trip to make reservations for the French and Japanese restaurants shortly after you arrive if you had planned on going. The seating is limited and the Japanese restaurant is a great way to meet people. We were able to make some friends that we were able to spend a majority of the next few days with.
The room itself was very nice complete with a bottle of champagne and flower petals on the jacuzzi. The bathroom door was semi-private glass that was not full length, but that was easy to get used to. I stay in a lot of hotels for business and can honestly say that I was pleased and it works well for a nice romantic getaway. Our room did back up to the construction of a new Majestic site, but that was not really a bother for us. We were rarely in the room and when we were, we still only had to take two steps off of the patio to see the ocean.
The pool is beautiful but all of our time was spent at the beach. If you haven't read it already, Denny is fantastic. I knew about him before I arrived and the fortuitous timing allowed me to introduce myself and give him my location on the first day after only 30 seconds. He knew where to find me every day. I even starting a Denny Fan Club - he is just that good. Dionisia also did a nice job at the Beach Bar as did the people working the restaurant.
The Animation Team was a lot of fun. Whether I was dancing with Ivelisse or joking around with Walther, Danny, Tereza, Leo, Melvin, Nina or many others, they know how to have a good time and will make sure you will do the same if you can let your hair down a bit.
I made an effort to introduce myself to as many of the workers there as I could and it made a big difference for my wife and me. I am sure they are always accomodating but by the end of the visit, we were greeted most everywhere we went with big smiles, handshakes, high fives and some laughs. They are glad you are there and want to be sure you have a great time.
"Guillermo"
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Beach / Sun