June 6, 2008
Anaheim, California
We bought this trip through a charity event (Interval House) for 3 days, but booked for an extension of 3 more days and wish we extended more.
The resort is so beautiful, we bought the ocean view villa, but was upgraded to an ocean front villa. With perks like VIP greeting at the airport to take care of custom and immigration, we were whisked by without get into any lines, not even have to hold our own passports!!!! Then the same service was repeated when we departed. Love those special treatments!!! We also had our own villa's manager to take care of our requests.
The weather was so perfect, not too hot, the water was so clear, just perfect. There were rains at night, but the sun always came out in the morning, except for one day.
It was a slow season, we literally were there by ourself on the beautiful white sand beach, which were raked several times a day and even though there were only 4 of us (unless, if there was anyone else beside us, they must have stayed in their villa the whole time without even eating), but all of the 4 restaurants were always open with extremely cheerful and ready to please staffs and the foods were wonderful. We learned some Spanish words everyday given voluntary by the staffs at breakfast...
We had the golf cart to drive around between restaurants and the dive shop as well as bikes, it was fun. Did I mention they also have Six Senses Spa within the resort's ground?
All the staffs at the resort were so helpful and friendly.
The only thing that the resort needs to improve is their reservation desk. We almost weren't able to come, if I was not persistantly had the Interval House contacted them for my preferred dates as well as requested for extra 3 days and booked another villa for our friends. At least 2 weeks gone by without anyone contacted me back for their responses, then I had to call and faxed them my requests couple times myself. Just 2 days before my departure date, then they finally contacted me with the confirmation.
I don't know if they did not care for having guests or just a bad communitation skill???? You think with a beautiful place like that and not all the villas were booked, reservation desk should jump at any reservation opportunities and making sure all villas and or guests were taken care of. I think the management should re visit and retrain their reservation desk immediately.
Beside that, we just loved everything else at the resort.





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Value
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