we stayed at the resort from june 12th to june 19th and absolutely loved it. the design of the resort was top of the line. staff was very very friendly and helpful. we had swedish massage on the beach for $80/hour and i have to tell you that was one of the best massages we ever had.

beach party and picante show was absolutely amazing. we even went twice to see the show.

we had pink bracelets and got to enjoy the private pools and top shelve liquor. however, mamajuana was our favorite drink.

tantra bar was very beautiful and had a swimming pool inside it. however it was empty most of the time because of not that many people at the resort. that's why we went to discos at the other resorts, our favorite was pacha and areito (no cover fee), mangu was ok, $8 to enter.
drinks at the discos are anywhere from $5 to $8, that's why we drank a lot at edenh before going out.

taxi was expensive though, $15 for 5 min ride. we recommend to book your airport transfer beforehand in order not to get screwed on the taxi costs.

excursions were around $90, but we had so much fun going out, that we decided not to spend money on them...

definitely will come back again to this wonderful resort.

O.K., here’s my take on our 7 night stay at EdenH, June 12 - June 19, 2008. It was me, my wife and another couple. We pretty much swept through the Punta Cana Airport and customs, off to the transfer and at the resort before we could blink. The resort was much more beautiful than what you can get from the pictures, and my first impression can basically be summed up by “Wow!”

We were VIP, so we checked in at the VIP check in. The staff in there was swift, courteous and very professional. PC Mike greeted and welcomed us and was very gracious. He had noticed prior to our arrival that day that there was some issue with our booking via Funjet, (somehow, it was shown as cancelled) but thanks to a post I made to Tripadvisor on our layover in Miami, PC Mike had noticed my post and knew I was on my way, and fixed everything before we got there. Exemplary customer service. I don’t remember her name, but the lady that helped us check in at the VIP lounge was terrific.

Within minutes, our bags were loaded and we were headed off to our rooms, guided by Rami, a great and personable guy whom always remembered us throughout our stay and always greeted us with a smile, handshake and “How are you.”

Our room was perfectly fine, next to our friends with a great ocean view, however, their room had a much larger balcony and ocean view and ocean front view (the last Paradise Club rooms closest to the ocean), and so I went to kindly ask if there was a similar room available at any time during our trip, and there happened to be one just like it available that day, so we moved to it. These rooms are great and the balcony views are tremendous. Again, the lady at the VIP check in shined with her courteousness and helpfulness.

We went down to the VIP pool bar next to building 2 and were greeted with Ramone’s enthusiasm that is second to none. Ramone made us feel at home instantly and was quick with drinks and personal service that I have not experienced in any of my previous travels. We spent most of our vacation at this pool and bar, mostly due in part to enjoying Ramone’s service, energy and fun personality. He made sure to take care of us the whole trip and making sure we always had a drink and were having fun. By the way, I did spend a short time at the other VIP pool bar and Carlos was also exceptional with his service and enthusiasm. I don’t think you can go wrong at either bar!

The beach is also beautiful and amazing. I spent a couple of mornings jogging each way down the beach and agree with other reviews that EdenH has the prime beach location. By the way, there were tons of chairs available all day at all of the pools and the beach. And I don’t mean just a few chairs, but a lot. There were also many, many palapa style umbrellas at the beach available all day long, so at least during our stay, the availability of a chair anywhere is a complete non issue.

As for the food, I enjoyed everything. For breakfast, we ate every morning at the buffet. I was sure to enjoy an omelette from Felix every day. It is true, he has an amazing gift of memory. He seems to remember details about almost everyone, your name, favorite sports team, where you are from, etc. He remembered me each day. He also remembered how some people preferred their eggs cooked. Not to mention his gift of memory, but he was also very personable, trying to bring out a smile in everyone. Maybe it is just some people are not morning people, but while in line for the Felix omelette, I witnessed quite a few people who were short and appeared like they were just not happy. Felix would ask them how they are doing, and they would simply say “fine” and not engage in any more conversation, nor even break a smile, keeping their arms folded. I kept thinking to myself, you people are on vacation, what’s the matter with you. But maybe they just didn’t feel good, are not morning people, or whatever, but personally, I’m going to absolutely enjoy every minute I’m on vacation. Felix would make some more attempts to break through these people’s barrier, but often to no avail. There was quite a bit of variety to choose from, something to suit almost any taste. The smoothies were also delicious, and juices fresh. The buffet restaurant also had great lunch and dinner varieties, with dinner changing up each night for different themes. The pizza is delicious. I enjoyed all of the food I ate at the buffet restaurant. In addition, the beach area buffet grill has excellent chicken.

We ate at the Asian restaurant two times, once at the normal sit down table, and once at the hibachi. For both, the food was great. For the hibachi, it seemed that your best bet of getting to eat would be to get there early (around 6 pm) – they have a few different seatings available, so you may have to wait an hour or so for the hibachi like we did, but we just went and enjoyed a drink and enjoyed being on vacation.

We ate at the Senses, which is a more fancy, gourmet style restaurant. The food was good, but for us, we are not fancy food people, so it was our least favorite of the restaurants. However, for those accustomed to more fine, gourmet dining this may be a style they would prefer. Again, the food was good, just not my style or preference.

The Italian was also very good, but my favorite in addition to the Asian, was the American. The Jack Daniels Flank steak was right up there with some of the best steaks I have ever had. In summary, I thought the food was very, very good everywhere, and the variety was great. There was always something that I liked at any of the places.

As far as drinks, they did vary by bar and bartender, but if you didn’t like something, you didn’t have to drink it, just order something else. My favorites were Mamajuana, Dominican Sunrise, Dirty Monkey and Presidente beer. If I wasn’t sure what I wanted, Ramone at the VIP pool bar would be sure to give me one of his many Ramone specials to try.

The weather was great for the Friday beach party, and I tell you, they go all out for this. This is a great concept and really made for a memorable dinner. Words really can’t describe this properly, it is just something you have to experience, but it is just a great atmosphere to have dinner.

I went and played basketball one afternoon, and this story exemplifies to me how a certain experience can be viewed differently by different travelers. I went to guest services in the lobby and asked about playing basketball and was directed to the bellboy out front. Well, the bellboys had tennis equipment, but no basketball. The hunt was on. After waiting about ten minutes while a bell boy went inside, the bellboy drove me around to a couple of locations at the resort as he would be redirected somewhere else. This went on for about 20 minutes or so, leading me back inside the lobby to guest services with still no basketball. The lady (I don’t remember her name) got on the phone and finally found one somewhere after a few calls and told me they would be bringing one to the lobby soon. Continuously throughout, the staff apologized but also did not give up, wanting to be sure I ended up being able to play basketball. While waiting for the ball for another 15 minutes or so at guest services, I enjoyed a conversation with Alexander who was very knowledgeable about basketball and a very personable guy. Utimately, a ball arrived and after about an hour, I was playing basketball. I mention this story simply to illustrate that I could see how some travelers would have become very upset at this experience, however, I simply took from the experience the opportunity to meet some new staff on a more personal level. After that, Alexander always took the time to greet me and talk with me each morning. In other words, I’m glad it happened. I got to meet new people and enjoy some good conversation. I swam with the current, not against it. I stopped and smelled the roses and enjoyed the moment, and met some good people and had good conversation during the wait.

I enjoyed the opportunity to use the VIP computers. You could only use them for 15 minutes, but I thought that was a positive, and not a negative. First, it keeps people from hoarding the computers for hours at a time, and second, it keeps you from spending your vacation sitting at a computer. Remember, you are on vacation. Get out and enjoy the resort, the food, the pools, the beaches, etc.

All in all, I really have no complaints. I thought the staff was amazing throughout my stay, better than most of the staff we’ve encountered in our travels in Mexico. The food was consistently very good, with some meals being absolutely excellent, rivaling some of the best meals I’ve had, and there was always something I enjoyed. The resort was itself beautiful, with no expense spared. The pools and beach, great. Our room was fantastic. Our experience was fantastic. We met several fellow tripadvisor travelers as well as some new friends from Florida that were so much fun to be around. Simply a GREAT time.

You know, I read continuously reviews where people said they joked with others at the resort while on vacation about how bad the resort was. Well, in contrast, our group joked around about many of the complaints that we had read about, as we just didn’t even remotely see where the basis of the complaints came from. I’m not knocking those people, that’s their experience, I just don’t see it, and now I can say it and it mean something, because I’ve been there too.

Thank you EdenH and Staff!

I went to Edenh with my boyfriend June 13th-16th. Neither of us have been anywhere like this before so we don't have much to compare it to but I have heard enough from other people to know that this trip was not top-notch. However, there were many things that we liked.

The resort is brand new and beautiful. We had no problems with construction or anything like that like some people have mentioned. Our room was great and even smelled new. We had pink bands and were lucky enough to receive one of the rooms closest to the beach. Ramone at the VIP pool bar is fabulous- even brought us drinks while we sat in the hot tub on our patio because it rained all day.

Overall, the service was excellent. Everyone was very accommodating and quick to get us whatever we needed.

The food was poor. The Italian restaurant was good I thought, but I love pasta so I was happy to have it. The hibachi restaurant is good also. Shore Grill wasn't bad but there is hardly anything to choose from- the menu consists of about 5 items and it is this way at all of the restaurants. The buffet disappointed me. The presentation is amazing.. everything looks so good and pretty- but how it tastes is disappointing. The omelets are good. I highly suggest eating Italian and Japanese- but do the hibachi because the portions otherwise are so tiny it's ridiculous.

Now on to the mosquitos.. I left there w/ 15 bites. Most of them were happening in the room. I got NO sleep because they were biting me in bed and I was too paranoid to stay asleep. I slept in a robe, pants and socks every night and still got bit. We met at least 3 couples on our trip and every girl was getting bit but the men did not get bit once. For some reason they only go after females. Buy ORO at the hotel shop. Spray it all over your room as often as possible and make sure to spray the vents. We did this and found at least 20 dead all over the room. Although this helped a little, I was still miserably itchy the entire trip. The last thing that I wanted when I was trying to relax was to be in agony because my whole body was itchy.

Only other complaint is that there wasn't much entertainment. It was just my boyfriend and I and we were pretty bored at night. Could've been because it was during the slow season but there was just nothing to do.

Other than these complaints we had an okay vacation. I wouldn't return to this resort but the experience wasn't awful.

Just returned yesterday from a 5 night stay at Edenh on June 14th-19th! My wife and I were celebrating our 10th Anniversary and we had a good time there, the place was beautiful and weather was great except the first day we arrived when it was raining. We booked a Deluxe Room (Green wristband) through Cheap Caribbean.

First, men...make sure you bring your pants! I told my wife in the weeks prior to leaving to make sure she brought a dress, etc. as the Ala Cartes are more dressy and you cannot wear shorts. I then proceeded to of course leave my pants at home and had to go buy some at the local shops in the mall at Palma Real.. $100 later I had a new pair of Jeans to wear to dinner!!!! For that, I am an idiot! Anyway, here goes...

Basics:

Room: 2307 - 2nd building, third floor, room 7. Very nice, no mosquitos, huge jacuzzi tub, interior veiw of fountains/pools. Great! Bathroom glass door was missing knob, but no big deal to us. Jacuzzi filled up quickly with no problems, plenty of hot water, worked perfectly! Huge King size bed, was a little hard but I slept like a baby. Only negative was that the towels in the room were extremely rough, not very soft at all! Flatscreen TV, tile floors, nice balcony..............overall I give the room a 4.5 out of 5.

Food: Good overall, 3.5 out of 5! Hibachi - Excellent, 5 out of 5! Shore Grill - Good, 4 out of 5! Cirque Terre - Good for me, wife didn't like so we'll give it a 3 out of 5! Senses - Didn't try. Buffet - Good but a little repetitive, 2.5 out of 5!

Pools/Beach: Awesome! Plenty of chairs, palapas and lots of drinks! Alexis at the swim up bar is a riot and the Presidente is cold! Got to the point where if I headed that way, they started pouring dos cerveza's for me without having to ask! Awesome! 5 out of 5!

Service: Good in housekeeping if you were specific in your needs. Buffet's were a little lacking in service but not bad. Ala Carte's were much better service and peronal attention as you would expect. Overall, 3.5 out of 5!

Casino: Kicked my butt. Please note: this is not run by the resort from what I understand but still reflects upon it. I felt a little cheated like they weren't on the up an up totally to be honest. Some was my poor play and bad luck, other times they tried to quickly pull cards and chips not giving time to verify counts at blackjack. I stopped them each time it was done in error and the pit boss confirmed the correct counts, but I felt it was intentional on some dealers part. If they were dealt an Ace, they had Blackjack every time...no lie! Most dealers weren't very friendly, never smiled. Some of this was due to language barrier I think, other times it was just that particular dealer. A few would play along with you and joke which is how they all should be. Very little bar service in here, should've been more and no ATM's on site. However you could make a charge to your credit card or bank card in the casino for a 7% fee to get more $$ if needed. They had 5 blackjack tables, 2 roulette tables, 1 Texas Hold'em table (which was never used, not enough interest unfortunately, I would have loved to play), and about 25 slot machines. Overall I'll give it a 2 out of 5!

Entertainment/Shows: Unfortunately we too busy losing all our money in the casino or drinking in one of the many bars to go to one of the shows so I can't rate them for you.

Giftshop: Very expensive! $2 US for a milky way candy bar, $8 for a bag of Doritos! More reasonable on t-shirts, etc. for small gifts for the kids, etc.

Tipping: I was a little worried/irritated going into the trip about having to tip at an "All Inclusive" Resort. But, to be honest with you, I never felt pressure to tip at anytime, I only did so when I felt it was deserved and tipped according to the level of service. $1 per bag for the bell hop taking our luggage; $3/day for housekeeping, $5 if I requested something specific; $5 per meal in the Ala Carte's, $1-$2 per about every other drink order...which was frequent!! LOL I never got the impression they expected a tip, but I always felt they appreciated it when you did tip so in the end it all worked out good.

We didn't do any excursions or use the free water activities, i.e. kayaks, snorkeling, catamarans, etc. There are some health issues with my wife that prevented us from doing that right now, otherwise we would have tried some out.

Bottom line is if you've booked this resort, go and you will have a good time! It was a nice relaxing week and I did get to meet PC Mike and a few other regular posters from TripAdvisor and I enjoyed meeting them and having some drinks with as well!!

We would return here I think without much hesitation so if you choose to go here, I think you will enjoy it!

I'd rate this resort between a 3.5 and a 4.0 right now. They have the potential to reach 5 star but it will take some work, finishing touches and attention to the little details that make 5 star resorts stand out.