Okay, let me preface my review by stating what a few travellers have stated in earlier reviews: "your experience is what you make of it and just like you would in the states (even if you are paying your money) you should always treat people like you want to be treated, because "attitude will always beget attitude" Now with that out of the way I will break my trip down into the stages of our Journey. OOh and by the way we had a group of 10 people stay at breezes for my wedding and had 70 other guest who stayed at other locations.
Flight: we did the a charter out of St. Louis and those are always entertaining to say the least.
Airport Arrival: The Immigration experience in Jamaica can go either way, sometimes they're pleasant and other times they just seem to be going through the motions. Customs is not bad either, again, you should treat them like you would the custom agents in the U.S (with respect) I some ppl (mainly American's) getting major attitiudes when the Jamaican custom agents asked to search their bags. We were greated in the Breezes lounge by pleasantries and cool redstripes :).
Bus trip: I have heard many complaints about the driving and all these other traumatic experiences. The bus ride took us 1hr and 35 mins with traffic. Our bus driver was pleasant and careful and was willing to answer any question that was asked.
Resort Arrival: We were greated at the entrace by the bellhops, the most memorable being Oliver. He handle our items with care and directed us to the check-in counter.
*Customer Service: SANDRA HOLNESS is the customer service manager and I tell you what, I have never in my life met someone as pleasant and sincere as Sandra. She gave us cool towels to wipe our faces even on the day that we were leaving. She Memorized the name of everyone in our party by the first day, and never walked by without saying "hi". I honestyly believe that she has never had a bad day, she is jut always pleasant. The front office staff as well were very cordial, even in situations that I myself would have blown a fuse in.
Food: I loved the food we ate at pastafari for our wedding rehersal dinner and everyone raved about how enticing the food was. The food at the other spots was also scrumptious. I have heard people complaining about the quality of the meal and what not, but I have yet to meet someone who has the ability to cook chicken 10 different ways and these folkes can cook their buns off. In addition to that someone had mentioned being hungry after hours, not quite sure how this happened seeing as there is a midnight buffet. The liquor was also great, they mixed the drinks strong and never hesitated to give us what we asked for.
Room: Our room was upgraded to the ocean view suite with a plunge pool and this was phenomenal. Our friends had regular rooms and enjoyed them just the same. Maid service was prompt and they did a thorough job.
* The facilites: All of our guest thought that the facilities were way above par and we had seasoned travellers to newbies in our group. There are ground keepers every where, I promise you I saw one pick up a leaf that was out of place :).
Wedding: We were so blessed to have had the BEST WEDDING PLANNER that I have ever encountered. KEISHA RICHARDS is phenomenal at her job and even b4 we got to Jamaica she was in constant communication with us. She is very reassuring and knows her stuff, in addition to this she has a very supportive staff. Because of the vision that we had for our wedding we were refered to another wedding planner by Keisha (MS.CLARKE from Touch of Spring Bridal Center) to help us with the theme and decorations that we had in mind. My pictures will say a thousand words and more, Ms. Clarke and Keisha are true professionals and combined they made our wedding day one that we will never forget.
Overall our stay at Breezes Runaway Bay was more than we had anticipated; the people, the food, the service made it all worth our while. OOOh on a side note, I've heard some ppl say in earlier post that if you tip them that you get better service. THATS A LIE, I left $10 on the bed for the maid one day only to return and see it neatly tucked under the lamp. I asked her the following morning why she didn't take the tip and she politely responded, "you can leave me a tip at the desk when you check out". Prior to us atempting to leave that tip our service was phenomenal and after the fact it was just as stellar. The same thing goes for the bartenders, our drinks were just as loaded b4 and after we attempted to tip them.
Sorry for the long epistle I just didn't want to leave anything out. Feel free to contact me if you have questions. And remeber, its your vacations so "relax mon".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa