This was one of the best hotel experiences I've ever had. The staff was friendly. The room was clean and the service was great. The room had a very modern feel which was right up my alley.

The food in the hotel was a pricey but everything I had at the grill by the pool was great and the service at the the grill was excellent.

I stayed at this hotel because of Tripadvisor.com and I'm very happy with my decision. If you're looking for a hotel to relax with excellent amenities you should give the Condado Plaza a try.

The hotel decor is very pretty, and at night they usually had loud music playing. It was extremely crowded most nights and they had a bunch of various conferences and meetings there. It seems to be a big place for locals to meet.

My biggest complaint is the cost of everything here. We aren't cheap people. But $50 for breakfast downstairs - and a very average one at that - is ridiculous. In-room PPV movies ranged from $12.99 to $24.99. $24.99 for a movie. Seriously. Also, they charged $16 per day for parking. I have never been to a hotel that charges their own guests for parking.

The mistake we made was not doing enough research about the beach area here, and we love the beach, so we were pretty disappointed. The beach at Condado Plaza is tiny and always crowded, so expect to drive elsewhere for a decent beach experience. Loquillo Beach, about 45 minutes away, is very pretty.

Unless you don't want the hassle of driving yourself (which I can't really blame you for, since traffic is horrible here) don't book trips through the hotel, because they are twice what you would pay if you book them on your own.

Traffic is hideous. Always allow an extra hour or more to get where you're going.

The highlight of our trip was El Yunque, about one hour from Condado. Getting there is a bit of an adventure but once there, it's very easy to navigate. Do not miss La Mina Falls - it's amazing! And bring a swimsuit, so you can splash around in the falls. At km 11.3 there is a small restaurant called "Yuquiyu Delights" -- the food is AWESOME! Especially the fried green plantain, One of the best meals we had.

Old San Juan was another highlight. Fort San Cristobal is incredible. We purchased a ton of local rum and coffee at the SuperMax - coffee was $4 a pound! We were happy to finally find something at a decent price. Haha.

I would absolutely return to Puerto Rico, but would probably break up the trip a bit. I would stay somewhere closer to a nice beach because we love to snorkel and swim. Then, I would spend a couple of days closer to El Yunque.

I would be happy to answer any questions about San Juan or El Yunque. Feel free to email me at amybrannan@gmail.com.

I read many of the recent Tripadvisor reviews about this hotel and we were a little apprehensive because of the wide range of comments (from great to terrible). Our experience was wonderful. The staff was very friendly and helpful. Luggage handlers were curteous. The room was awesome! Elevators worked flawlessly (some reviews complained about this). We only stayed one night (prior to departing on cruise) but have no complaints except for breakfast in the hotel restaurant. We were seated away from the windows looking out over the waterfront and then the wait staff forgot about us. Food was very good. I would not hesitate to stay at the Condado again!

Okay, so I read a bunch of the reviews before my stay and there was a good mix of negative and positive. I'm a pretty easy-going guy, so I wasn't too reluctant in booking at the Condado.

The hotel is a really well-designed, chic, contemporary hotel similar to those you may see on South Beach. The pictures don't do it justice. It was everything I expected and more. While check-in was a bit long due to the long lines, who cares, you're on freakin vacation. RELAX!!

Initially, my girlfriend and I had a room on the 2nd floor, but not being completely satisfied, we went to Edjardo at the front desk and within minutes, we were sent to a beautiful ocean-view room on the 8th floor. So only positive comments as far as the room goes. And the housekeeper did a wonderful job keeping the room clean.

Regarding the other facilities, great pool (even though I don't swim) and there were never any issues trying to find a good beach chair to lounge in. And being the gambler that I am, I was pleasantly surprised by how nice the casino is (better than most other ones you'll find in Puerto Rico), but don't expect the glitz and glamor of a Las Vegas casino.

As far as food, definitely try the Italian restaraunt. Breakfast and lunch were wonderful...the pancakes are HUGE, but really tasty. We never had dinner there, but I'm guessing it couldn't disappoint. If you feel like taking a short walk, about .25 miles to the left of the hotel is a restaurant called Ropa Vieja. Their chicken and beef is to die for.

Overally, would I stay at the Condado Plaza again?? Unquestionably, YES!!