My girlfriend and I stayed at the Acacia in mid May of 2008. It was our first trip to Puerto Rico although we have friends who highly advised that we go there. We are happy that we stayed at the Acacia because of the price and end result, but it wasn't perfect by any means.
Issue #1- When we arrived on Saturday night, Felix checked us in to our room, 105. The next day, my credit card company called me with a fraud alert saying that they've given approval to bill my account to this same place twice (I brought this to the attention of the front desk and we had that fixed). After our vacation I noticed on my credit card statement that I was indeed charged twice for my room, even after we addressed this with the front desk. I'm sure a mistake, but it seems that it could have been avoided.
Issue #2- The first room we were given was 105, on the first floor, behind the front desk. Do not stay in this room. It is spacious enough, but only has 1 window that is in the bathroom and looks up to the parking lot behind the building. There is no natural light in this room. Also, it is close to the restaurant kitchen so you hear the wait staff until the kitchen closes. (Though, the food in the restaurant was delicious.)
The biggest problem with room 105 was that, during the night the a/c was dripping inside the room (because it wasn't a window unit). In the morning we realized what happened and looked at the wall where the water was dripping and saw a LOT of mold. It was apparent that it wasn't the first time that happened and was most likely known before we were given the room (there was a bucket behind the couch by the wall meant to catch the water from the a/c).
Anyway, the next day, the staff gave us a new room with a balcony and nice view, so that made up for it.
Issue #3- There is no parking on the street for the Acacia. When making a reservation, try to get a spot in the Wind Chimes parking lot. If you can't, you'll be parking a couple blocks away. (My rental was perfectly safe, but I did see a couple cars along the same street with windows broken so that was in the back of my mind)
Positives:
The beach is a few steps out the door and has great surf.
Breakfast at the Wind Chimes was good and free I think (don't have the milk though)
On our first night, Freddie (restaurant manager) drove us to Bebo's because their kitchen had already closed. Thanks!
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