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Best Western San Juan Airport Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 39 Reviews
5.0 of 5 stars
5
4.0 of 5 stars
10
3.0 of 5 stars
15
2.0 of 5 stars
6
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 39 hotels in San Juan
Show Hotel DetailsHide Hotel Details
  • Rooms: 113
  • Address: Luis Munoz Marin International Airport San Juan 00937 Puerto Rico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service No Swimming Pool
Check Rates: $224 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western San Juan Airport Hotel

( 9-13 of 39 )
“Convenient, bot not for apPerson in a wheelchair”

Best Western San Juan Airport Hotel

3 of 5 stars
Germantown, MD
Dec 18, 2007
6/6 found this review helpful

First of all, this is a nice hotel. Every inch is freshly painted and wallpapered. And it is convenient to airport travelers.

But it reminds me of when I was a kid and would get a toy that was made in China. It looked good, but upon more careful inspection, it had little problems here and there that just drove you crazy.

And this hotel had a few delights too.

1) They have a wake up service, just like any full service hotel. But they also have alarm clocks that you can mess with if you're bored. They guy next door checked out, but he had set his alarm clock to go off AFTER he left. We had to call the desk, and they promptly came up and shut it off. Ridiculous.

2) They gave us a room on the sixth floor. No problem. Until we realized that they must have added thee sixth floor onto a five story hotel at one point. We had to take the elevator up five floors, then walk down a short hallway, turn the corner, then board another elevator to go to the sixth. Not bad, unless you're tired, impatient, drunk, etc.

3. Free wireless access on one of their PCs in a small PC room. Very nice.

4) Without going into needless specifics, it is very difficult to deal with this place if you are in a wheelchair/scooter, especially if you are traveling alone. Once you find out the ins and outs, its too late.

5) Few planes take off or land at night. But when they do, you can hear them. But they aren't flying ten feet over the hotel, so it's not bad.

6) I thought the continental breakfast buffet was above average.

7) Each room has a flat panel TV, which is cool. But it is about the size of your pillow. (Obviously, they are not trying to wow you. They just don't want to take up space in the small room with a table/dresser and TV.

8) I was satisfied with the staff.

9) The bar/cafe was sparse, and didn't really look like a bar or cafe. Maybe it wasn't enclosed enough. But they had real drinks there. At one point, they had one staff person for each person. I think the Asian guy was making sushi.

We stayed here because we were coming in off two flights to make a cruise. We didn't want to do a lot of further traveling. Next time, we may stay in Old San Juan instead.

  • This TripAdvisor Member:
    • Liked — Convenience to airport
    • Disliked — Confusing, inaccessible entryway.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johno95's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: April 26, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Good for a night”

Best Western San Juan Airport Hotel

3 of 5 stars
Stoke-on-Trent, United Kingdom
Sep 29, 2007
6/6 found this review helpful

we stayed here after british airways messed up and made us miss our cruise. we managed to get flights to san juan where the ship would be the next day and we followed the signs at the airport to this hotel.

The hotel was very clean and the staff were very pleasent. when we got there it was the night shift but they sorted us out quickly. the next day we had to call the cruise line and they let us use their phone at reception.

The room was small, but very clean, internet access and flat screen tv. bed was comfy and bathroom nice.

Breakfast was a bit poor, but i have had worse, there were yoghurts, bagels, bread, croissants, cereals, toast, juice etc. Enough to keep you going till lunch, which is the whole point of breakfast.

It was a welcome hotel for us and the predicament we were in. we were glad to have found it.

the next day we left and caught the cruise ship, but the staff couldnt have been more helpful, even finding us a taxi.

  • This TripAdvisor Member:
    • Liked — easy to find when leaving airport, just walk round and its there!!
    • Disliked — room was a bit small
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs-U's Summary
Date of Stay: July 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 18-24
Member since: September 06, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Hostel type accomodation”

Best Western San Juan Airport Hotel

1 of 5 stars
Manchester
Sep 20, 2007
5/7 found this review helpful

How anybody can say that this is an OK Hotel amazes me. The lobby is shared with a noisy slot machine arcade, the rooms are basic beyond belief (ours was directly uner the control tower) and the breakfast would have disgraced a youth hostel. If you feel that this is a worthwhile price to pay for convenience after a long flight, then OK, but check out other Hotels-there are plenty of decent international Hotels within a ten minute taxi rideof the terminal. Perhaps its only plus point is that it would be great for aircraft spotters. When I opened the curtains in the morning, I saw a Convair Metropolitan taking off. Didn't know any of these are still in service-it was the first aircraft I ever flew in-in 1957!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mullion's Summary
Date of Stay: April 2007
Member since: September 20, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“I loved this hotel................ it's da bomb!!!!”

Best Western San Juan Airport Hotel

Jul 29, 2007
5/7 found this review helpful

Staying at the Best Western Hotel in the San Juan Airport was one experience that I will never forget. Actually, I would like to thank the American Airlines for screwing up our flight arrangements and placing my family there for the night. Although it was the night shift, the hotel staff was extremely pleasant and that's a rare case and I commend them for that. However, I was disappointed with the dinner menu. When I got to BJ's Bistro at 10 o'clock, I was told that dinner would be served until midnight. So, I expected to see on the menu food items such as baked chicken, rice, salad,etc. To my disappointment, I was told that I can only have a sandwich as if that would be considered dinner! I didn't complain. I ordered a mozarella chicken sandwich with potato chips. Yes! I said it potato chips! I was expecting french fries not chips you get out of a tin or bag but the sandwich was delicious. Now to the actual rooms. I must say the rooms are of the best: well made, nice, big, comfortable beds with beautiful, clean linen. Don't even talk about the tv. Flat screen in a hotel?........ Nice touch but I was upset because there were limited channels. Overall, the room was good but the soap was too small. After one bath, that was it. No more soap. What cheapness is that? Anyway, I slept well the evening. In the morning, there was a buffet breakfast. That was the best breakfast ever! Eat all you want? Beautiful. Just Beautiful. Breakfast was limited but it was still ok at the same time. After breakfast, I said goodbye to the beautiful hotel and it's lovely service.
Generally, I enjoyed my stay and I would recommend that anyone reading this, visit this marvelous hotel

  • This TripAdvisor Member:
    • Liked — The rooms and the buffet breakfast
    • Disliked — limited menu items
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanelleG's Summary
Date of Stay: July 2007
Traveled with: Family with teenagers
Visit was for: Other
Age group: 18-24
Member since: March 16, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Tourists
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Surprize. great and cheap.”

Best Western San Juan Airport Hotel

4 of 5 stars
florida
May 26, 2007
4/6 found this review helpful

Had a flight leave 5am. kinda stuck for a room . Did'n't want to spend 3 hundren for 8 hours. So asked there at the airport. 140 a night. thats a deal for san juan. casinio, hot tubs brand new rooms, great bussines center, gym.


Just had to give kutto's.

ps no noise from airplanes

  • This TripAdvisor Member:
    • Liked — Location and price
    • Disliked — hot tub closed 7pm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fluakq's Summary
Date of Stay: May 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: May 26, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Best Western San Juan Airport Hotel

( 9-13 of 39 )
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Best Western San Juan Airport Hotel Also Known As

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico