Reminded me of a classic small European hotel: restaurant in the lobby, attentive and unobtrusive service in restaurant and hotel. Knew us when we walked in. Room the most elegant I have seen in North America. I was very tired and never awakened to noise which some may have heard.

Bad managment , the service was ok but there are some things they need to improve. To much noise at nigth, can't sleep at all, and if you travel with kids not recomended, they don't have place for kids, nothing to do, the hotel is too expensive and do not offer anything. You Know... Luxury it's not everything.

After the initial shock of how expensive and basic most accommodation is in old San Juan, we decided to give this new property a try. We were pleasantly surprised. The location is perfect if you want to see old San Juan and go out at night. The standard rooms were small but stylish and very well appointed. The bathroom was good sized, modern and comfortable. Not that mad about the glass doors though. Everybody at reception was helpful and pleasant and breakfast was great.
One warning: we stayed here during the weekend, and the streets that surround the hotel do get quite noisy with people in the streets and music from clubs, so if you are a light sleeper or like quiet places I wouldn´t stay here on a weekend.

upon check in at 1100 hrs on aug 25th 2007, front desk failed to inform us of an existing airconditioning problem throughout the twelve room hotel. after checking into the hotel and dropping our bags in our rooms we proceded to tour the beautiful city of "old san juan". we did not return to our rooms until 2130 hrs. even at this late hour front desk did not inform us the problem at hand. first clue we had was the room thermostat was not working. when i reached the front desk we were finally told about the a/c problem. at 2400 hrs we awoke in a drenching sweat had no choice but to take several cold showers. and if that wasn't an inconvinience at 0130 the construction generators kicked from the building renovation job right across the street from our room balcony. at this time we called the front desk again to complain and document our calls and times because we planed to take this up with managment first thing in the morning. at 0600 hrs we no longer could stand the heat so we exited the hotel only to find the front door locked. after calling out for someone and walking around the lobby area i encountered a sleeping clerk on the couch. after unlocking the door and letting us out for some badly needed cool air, took in a beautiful sunrise from the "old san juan waterfront district". after returning to the hotel at 0800 hrs i spoke to edwin the front desk supervisor about our complaints and requested the documented calls we placed to the front desk through out the night. apparentlly he unable to find anything. i requested to speak to the general manager or the owner of the hotel but to no avail. myself as well as another party staying with us requested an adjustment in our bill or even a discount for the horrible evening we spent at this hotel. edwin informed us that he would call angel at home"general manager". upon checkout he told us that the manager could not be reached and nothing at this point could be done for us. he also said that someone from managment would reach us by cell phone while we stayed elswhere in san juan. he gladly closed our accounts at full price with my american express card. to this day 09/02/07 no one has made an attempt to reach us to even apologize for that horrible stay at the chateau cervantes. i will never again recommend this hotel to any friends or relatives.