Contacted the hotel a couple of weeks before arrival to inquire about any presidential suite type room with an adjoining extra room. Spoke directly and in detail with the hotel reservations manager. The hotel offered me a good rate so I decided to check out the property even though there have been mixed reviews on travel websites, including TripAdvisor.

The hotel has undergone a beautiful renovation somewhat similar to what hotels in Miami Beach went through 15 or so years ago - very Delano/National type feel, especially at night. The views from the room and potential for this property is incredible - but note I say POTENTIAL.

Service levels, especially for upscale type standards is horrible. There are glitches everywhere - for example, the room (presidential suite) had no air conditioning upon my arrival and there is no individual thermostat in this spacious room. The phone in the main living area was not working. No hairdryer in the bathroom. No safe/secure way of storing valuables in the suite. The toilet would not flush in the guest powder room. Water pressure in the very nice marble shower is poor and the water ran out of the shower all over the bathroom and into the adjoining toilet/bedroom area.

While sitting in a room over 100 degrees for 2 hours (no air conditioning as previously mentioned) the front desk told me to keep the doors to the balconies shut because opening them would not allow the air conditioning to come on. After 2 hours of sitting in a room I called down again and was irate when I found out notihng was being done to turn the air conditioning on! I was put through to a manager who said), "I understand you are having problems with your air conditioning - how can I help." Was it too much to expect for the air conditioning to be on upon my arrival given there was no way to control the temperature in the room myself?

Other problems are pervasive - never enough towels both at the pool/beach (people were complaining and I even heard staff say "where are the towels in this place"). Turndown at night removed towels but never replaced them - on two nights I had only 1 towel left in the bathroom after turndown service!

The concierge is nonexistent - I called several times during my 4-day stay and there was never any answer at the concierge desk - the phone rang and rang and no answer. Ordered room service and two times the orders were wrong - no orange juice, no cream for the coffee, etc. - order went to wrong room and overall very slow - 45 minutes for them to bring up breakfast and still had the order wrong.

The final straw was after I had ordered hotel room service each day (breakfast and lunch) and wanted to order a pizza for lunch (not on the room service menu) they would not allow the pizza delivery guy up to my room. They called from the bellstand and I told them it was o.k. and I could not go down to the lobby because I was on a work conference call but a very rude bellstand "manager" told me I would have to go down to the lobby myself. When the front desk gave me the pizza delivery number, they failed to tell me it would not be possible for it to be delivered to the room!!! The bellstand guy (after arguing with me about hotel policy and how they did not allow delivery/outsiders onto the room floor) begrudgingly offered to bring it up himself - mind you this is to someone paying a substantial amount of money for the presidential suite and adjoining room - they acted like they were doing me a huge favor by bringing up a pizza. Oh, and should the hotel be so concerned about security, then why are the exterior room balcony floors crowded with teenage locals who just get into the elevators (they are not keyed/secure) and hang out on the balconies at midnight partying? It seemed obvious to me the hotel is concerned more about lack of revenue from a guest ordering a pizza than actual security.

What could have been a relaxing vacation turned out to be a stressful situation at the property because of poor training and employees who did not have a clue about dealing with guests in an upscale establishment. I complained to management who was understanding of my complaints but of course not much could change during my stay. Bottom line- this place is new with much potential - the renovation is mostly very nice/beautiful but there is a lack of substance when it comes to actual levels of service. I agree 100% with a previous post - the service is terrible - I'm sorry, but no other way to say it. What a shame because I'm sure the owners and developers have great expectations for the property - but until there is better training and experience from a guest level of service perspective, they will continue to get mixed reviews - some nice/some terrible as is evident on Tripadvisor. I spent over $6,000 for a 4-day stay at the La Concha and experienced nothing but stress and problems every day and every time I tried to get any service at this place. Buyer beware - experienced travelors who appreciate upscale amenities and levels of service will be disappointed.

My boyfriend and I stayed at the LaConcha over the Memorial Day weekend (5 days/4 nights) and I must say it was an outstanding experience. I was a bit nervous in reading some of the reviews, but I was not disappointed at all!!! The grounds are immaculate and while there is still construction going on, we were away from the noise. The rooms are very contemporary and while there is no actual balcony, the ocean views are beautiful!!!

The service was impeccable and Frankie at the concierge desk took care of our every need. La Perla restaurant was wonderful and there were lots of local spots for great food and entertainment. The hotel lobby is a happening spot on Thursday's for sure, so if you are looking for absolute peace and quiet, I would say this is probably not the place for you. Also, can't say that it is very child friendly!

I would definitely recommend as a getaway for couples, girlfriends and the guys who are looking for fun/sun and nightlife. I would highly recommend and would stay again. It is rather pricey, but the rooms are equipped with refrigerators and there are lots of local places to purchase food and "spirits"!

Hope this helps... Enjoy

DKay - Texas

WOW! Ok that said this is a great place. We just returned from a 10 day stay and we miss it already. The hotel was simply great. We have traveled to many islands and countries and this hotel is at the top of the list of the best. When we arrived around 2:00 our room was ready, 11th floor oceanview with balconie on the west side of the building. First we met Karla at the front desk who was a ray of sunshine. From the first moment she made us feel that she new us and was ready to help. The room was bright and had all the amenities and most importantly was clean. Houskeepping came all but one day before noon. Each morning we went to the beach, 2 chairs and an umbrella were waiting. The beach was clean, wide and safe. The water was a bit rough the first few days but calm after that. The beachside pool was great. When we needed refreshed we walked a couple of steps and into the pool. The beach waiting staff was great, they came around often and brought cold drinks and food which could be charged to the room so no need to carry money to the beach. The food at the hotel was great, we had the breakfast buffet included in our rate and its was plenty. It was open from 6 to 11 so depending on how late we were out the night before we never missed breakfast. The afternoon sandwich menu was good and the Sliders were a big hit. Louise at the activities desk made our night time choices easy. She was ready and available to help with questions and give suggestions and appeared to be happy to be helping. Both Louise and Karla made our dinner, entertainment and activity decisions easy and worry free. There are a lot of nice restraunts that are within walking distance, all kind of food, and of course night life and casinos. The Friday and Saturday crowd in lobby was fun, if for no other reason than to watch the people. None of the music or construction noise bothered us in our room or at the beach. We went to Old San Juan one day and back one evening for night time dinner and club. We rented a car from Charlie's one day and visited the rain forest and Liquilla beach, fun. One issue, DO NOT try to rent from Hertz which is located in lobby of the hotel, it was a disaster and in the end the hotel helped us solve the problem by calling Charlies for us. They saved our day since Hertz did not have our car ready in the morning and after we waited tried to give us a car with bad tires. There is a lot of construction in the area, but it was not a problem. The shops in area are many and you can get anything you want. Everytime we took a taxi it was between 10 and 15 dollars, and they were available every place. This was the first time we visited PR, other than to fly through, and we will definetly go back. We went to tourist places as well as local places and the people were warm and friendly and more than happy to help and even just sit and talk. We would like to explore other areas of PR also, but I dont think we will go back without at least spending a few days at LaConcha.

I was a bit skeptical about our hotel after reading reviews left and right. It tured out to be a GREAT stay!! If you enjoy the nightlife than DEF choose this hotel..very hip and classy!!!
Upon our arrival there was a human error..we had a pool side view with a king bed..but within minutes we were upgrded to the fourth floor with the beach view BUT after our second night and joining the welcome party with white wine we we're UPGRADED by the guest manager to the 11th floor!! Everyone was so kind and VERY HELPFUL. I would def make another visit.