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La Concha Resort: A Renaissance Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 80 Reviews
5.0 of 5 stars
33
4.0 of 5 stars
23
3.0 of 5 stars
10
2.0 of 5 stars
7
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#6 of 39 hotels in San Juan
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 248
  • Address: 1077 Ashford Avenue San Juan 00907 Puerto Rico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of... This description is based on information provided by the hotel.
No Business Center Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $347 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of La Concha Resort: A Renaissance Hotel

( 19-23 of 80 )
“Lovely property, but room for improvement”

La Concha Resort: A Renaissance Hotel

3 of 5 stars
Dallas
Jul 15, 2008
1/1 found this review helpful

My husband and I stayed four nights at La Concha over the 4th of July weekend. Following are some highlights and lowlights of our stay.

For background, we are both in our thirties (no kids yet), are well traveled and have stayed at many other beach resorts in the Caribbean. This was our first time in Puerto Rico, and we stayed in San Juan for the first four nights before heading to Rincon for the second half of our vacation.

Highlights:
- Beautiful, modern "hip" hotel property; loved the sofa-style seating throughout the terrace and beach areas
- Tapas at poolside restaurant were GREAT
- Upgraded to ocean view room, though room was rather small
- Reasonable room rate, which was booked through hotel website
- Friendly and helpful hotel staff
- Liked the room amenities such as large flat screen TVs and iPod docks, etc.
- Hip bar area with lively weekend night scene
- Infinity pool on beach (though it was rather small for the number of guests)

Lowlights:
- Elevators not always in service; one time, this required usage of stairwell which led to an unsafe outdoor area through a construction zone
- For two days in a row, our room had not been cleaned/serviced by 7pm (required a call to housekeeping)
- Our main issue was there appeared to be a lot of "local", non-hotel guests who took advantage of the hotel pools and beach facilities. This was especially frustrating over the weekend when almost all lounge chairs were occupied. While the hotel's stated policy was to ask all guests entering from the beach area for their room number, we did not see this policy enforced.
- On a related note, we witnessed one family in the main pool area let their one-year-old child swim naked for over an hour. No hotel staff appeared concerned or addressed the issue. I bet they would have if there had been an "accident" that would have forced the pool to be shocked and closed for a while. (I regret not informing staff of this incident.)
- Small room, but I can't really complain since it was an upgrade to an ocean view (from pool view)

All in all, it was an okay experience, though we did ponder changing hotels to a quieter, more exclusive property. As stated above, our main concern was the lack of monitoring the property by hotel staff. And, we were surprised by the number of children at a property that claims to be "hip" and catering to a more party-oriented crowd.

We don't plan on returning to this property as we prefer more refined environs. However, if you are looking for an affordable, lively option with a great nightlife, La Concha may be right for you.

  • This TripAdvisor Member:
    • Liked — Hip decor
    • Disliked — Lack of monitoring by hotel staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TxT97's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: October 31, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
LaConchaResort, General Manager
(Management representative)
Jul 20, 2008
Thank you for your positive and constructive comments about the hotel. We appreciate your feedback as it helps to ensure guest satisfaction going forward. We are sorry you experienced some problems and have addressed them with management.
Best regards,
Eddie Sipple, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $347 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Don't hesitate to book here”

La Concha Resort: A Renaissance Hotel

4 of 5 stars
Milwaukee, WI
Jul 7, 2008
1/1 found this review helpful

Took a long time to decide on hotel and was glad choose this one. Went on a girls getaway and was also considering Marriott Casino down the street (definately book there if have kids, La Concha if adult vacation). Only heard construction noise one morning in room and think wouldn't have if wasn't already awake. Small noise at pool but there is so much construction overall that is it surprising didn't hear more. Would not hesitate not to stay because of it. While lobby was a 'hot spot' on Friday and Saturday night did not hear noise (was on 10th floor) and was on the young side (early 20s). Was not really set up to met people but to socialize with those you were with. Service was excellent, had to have someone come up to change the ipod connection and was done by time returned to room. If looking for towels always were some down at the towel station by the beach. The pool on the beach has a much better breeze than the upper level pools. Service was great except a bit slow ordering breakfast in hotel lobby. Only problem check out - 1st key disabled before check out time so had to go to lobby and get it reactivated. Also two of the three elevators were down for awhile (finally got two of three working) so there was a long wait as everyone trying to get their bags down for checkout - suggest if don't need room until noon, check out early and check bags.

Take the barefoot cruise they can set up for you, if you like the water, well worth the $85 per person for the day. Found drinks all over expensive ($10 to $12 for mojito) Columbos (right when leave hotel) for food down the street a less expensive option. When in Old Town try out Blessed Cafe' - bartender Willie (during day) was happy to give suggestions as to where to go. Dragon Fly was as good as everyone says but do make sure to have a drink in their downstair's bar - more atmosphere than upper bar. If had another day would have ventured to the surf side of the island.

  • This TripAdvisor Member:
    • Liked — Style of hotel
    • Disliked — n/a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddh05's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: September 04, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $347 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Hip and cool Hotel”

La Concha Resort: A Renaissance Hotel

Jul 7, 2008

Just read Plain Vanilla 's review of La Concha and had to comment. In no way, fashion or form is this hotel located in a "vaguely seedy area " of San Juan. San Juan is a very old and very densely populated city, over 500 years old so it is not going to look as pristine as certain areas of North Carolina that have been in existence less than 50 years and are sparsely populated. This is part of the charm of the city. There are stores of the caliber of Gucci, etc within a 3 minute walk from the hotel. A Vanderbilt hotel is being completed next door.These stores and types of hotels do not locate in " seedy areas". There is a lot of construction due to ongoing renovations and revitalization of the area and this does detract a little from the "beauty " of the area. But once completed, be prepared to pay top dollar for what will be one of the most chic and hip caribbean urban experiences.

I stayed here in March and will be staying again there next week.
The place has a definite South Beach quality and ambience to it.
The beach right on property has rough waters, so it is better for lounging. but within 10-15 minutes by car you can be in Isla Verde beach, where you can swim if you so desire.

I strongly recommend this hotel for those with a "young and adventorous disposition". For those who merely desire peace and quiet, I suggest resorts outside of San Juan.

  • This TripAdvisor Member:
    • Liked — Cool vibe, location in urban San Juan
    • Disliked — pricey food but to be expected at a hotel resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas1love's Summary
Date of Stay: March 2008
Traveled with: Solo traveler
Visit was for: Other
Age group: 35-49
Member since: June 04, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Check Rates
Average price*: $347 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ok, but not Great”

La Concha Resort: A Renaissance Hotel

Jul 2, 2008
1/2 found this review helpful

I'm currently staying at this property, so I thought that I'd take a few minutes and share my experience. It's really been a mixed bag. In some areas La Concha met and even exceeded my expectations, but in others it came up short. First it’s on the beach in San Juan. Honestly, the beach here is not that great to me; I'm not a big fan of brown sand beaches, but I suppose that is a matter of personal taste. I will say that the beach looked pretty clean and well maintained. The neighborhood does not seem that great to me either. - Vaguely seedy to my eyes, although it does look better at night. There is a good deal of construction going on in the area right now (including a new La Concha Casino and Suites building going up right next door. Also be aware of the extra charges: $26.85 per night resort fee, there's also a room tax...oh, you want to actually stay in your room?...and there's also an occupancy tax. My room itself was decent; medium size, but big enough for my needs. On the plus side, it's got a full wall window with a view of the beach and ocean, and it’s got an excellent bathroom and shower. On the minus side there are significant stains on the carpet. On the plus side they have complimentary internet; both wired and Wi-Fi, and that's an area where a lot of "luxury" hotels continue to gouge their guests. On the minus side, the Wi-Fi didn't actually work for 3 of the 4 days I was here, at least not in my room. The wired connection did work, but there was spotty connectivity in the evenings on several occasions. The BIG issue (and it’s been posted in other reviews is the noise problem. This is caused by the fact that the hallways leading to the rooms are open to the outside. This means that anything going on in the street (or more importantly in the park next to the hotel, where they have concerts on weekends) can feel free to come right on in. Also exacerbating the issue is the fact that the door to the room has like a 1/4 inch gap all the way around. I'm on the 9th floor and the noise was a significant issue on Saturday and Sunday night. On the other hand, on the plus side they have one, if not the, best fitness centers that I've seen at a hotel.
On other points of interest, we didn't eat at any of restaurants, with the exception of the breakfast buffet at Level 25, which I thought was not a bad value. We had a few drinks at the bar, but I can't speak to the prices since I didn't pick up the tab. Other restaurants in the area are fine, although a little pricey for what you get (I suspect that this whole beach area is gringoland). The pools are great, with lots of couches and chairs all around. The staff was fine. With the exception of one day when housekeeping missed making up my room, no problems. All in all, an average experience; not terrible, but not anything to write home about either. I booked through the hotel website at their internet rate, which was about 179, which is not exorbitant for the area and class of hotel. I'm here on business so I'll expense everything, anyway.

  • This TripAdvisor Member:
    • Liked — Fitness Center and Pool
    • Disliked — Noise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlainVanilla's Summary
Date of Stay: June 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Shopping
Was this review helpful? Yes No
Management Response
LaConchaResort, General Manager
(Management representative)
Jul 20, 2008
We appreciate you taking the time from your business trip to review the hotel and are pleased that on the whole you seemd to have enjoyed your experience with us. I did want to point out that the taxes you mentioned are government taxes and are standard at all the hotels. We hope you will visit us again when you are in San Juan again on business.
Regards,
Eddie Sipple, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $347 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Family Reunion in San Juan”

La Concha Resort: A Renaissance Hotel

Jun 27, 2008
3/3 found this review helpful

Just returned from Lan Concha today and figured that I better write my review before I forgot everything. Well, this was my first time to Puerto Rico and was there with about 60 family and freinds for a Family reunion trip. Our group ages ran from infants up to grandmothers. First off, the hotel itself was very nice. It was trendy in a Miami South Beach sort of way. My husband and I travel often and have been all over the world. We normally stay in HIlton or Marriott properties and are accustomed to well appointed amenities and service. The service here was good. We never felt like we were overlooked. We spent lots of time lounging at the pool in front and the waitresses kept our drinks full and made sure that we didnt need anything. Be aware that you will spend lots and lots of money eating and drinking in San Juan unless you dont mind Subway and Wendys which are right up the street on Ashford. I do have a few recommendations for eating and entertainment.

Eating:
1. J Taste: in Old San Juan was delicious. They have a full sushi bar and a full menu fr those in your party who dont eat sushi. There were 6 of us at dinner and everyone enjoyed their food.

2. Dragonfly: right around the corner in Old San Juan. Try the rock shrimp tacos!

3. Columbos: a cheap spot for breakfast, right up the street from the hotel just past the Gucci store.

4. The kiosks at Luquillo Beach: They taste much better than they look. This was the best and cheapest authentic food we had the whole time we were there.

5. Newyorican Cafe(sp?) : Dancing..in Old San Juan.This spot was good for dancind with other people over 25.

6. La Concha lobby, El San Juan lobby or Condado Plaza and Casino were hot spots from Wed to Sat late night (after 11pm) People were dressed to the nines. Luckily I had packed my mini dress and heels.

7. Request a room on the top floor. Our room 1211 had a full balcony, oceanfront so we were able to sit outside and watch the ocean it was great. Other floors just have little walkouts or nothing at all.

8. DO NOT LET YOU CHILDREN INTO THE WATER ALONE!!!
A member of our group (25 YEARS OLD AND 6 FEET TALL) was swept away by the rip tide while playing a game af football along the shore. There is a strong undertow and the floor drops abruptly about 20 feet out. he was literally floating out to see until the guy who puts the umbrellas in the sand grabbed a ring and jumped off the breaker wall to save him. They were in the water floating for 8 minutes before the police and some hotel workers came to help him out of the water. He had to be taken to the hospital. There are NO LIFEGUARDS ON THE BEACH>>>BE AWARE!

9. There is lots of noise from the construction next door and we could hear everything starting t about 7am during the week.

10. El Yungue:Easy to find by car. The lady at the Hertz desk in the lobby has directions. We did the shortest trail which is La Mina and even though it was .7 miles it seemed like a million. I would not have missed it and it was worth the work of hiking to see it. You dont need to pay the $3 at the visitor center. The trail heads are fairly well marked. You will see people parked at the trailheads as you ride up the mountain

We found that many of the nightspots did not card so there were many young (under 18) people trying to drink and party with you. I am a teacher (and over 30) and partying with this age group was not to appealing for me. All in all it was nice to visit but I do not think that I woul return for a pleasure trip. I have loads of pictures, will add later.

  • This TripAdvisor Member:
    • Liked — Hotel decor and comfort
    • Disliked — Beach and water, very dangerous!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodneytbond007's Summary
Date of Stay: June 2008
Traveled with: Large group or tour
Visit was for: Quality time with family
Age group: 25-34
Member since: August 15, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $347 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of La Concha Resort: A Renaissance Hotel

( 19-23 of 80 )
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Address: 1077 Ashford Avenue, San Juan 00907, Puerto Rico