I really am surprised at all the negative reviews about this hotel. I arrived at the hotel with a completely open mind. The hotel itself is a little older but the three story villa setup conveys an authentic feeling. The food was great.. All inclusive option was well worth it. Otherwise i wouldve spent five hundred on drinks alone. There is a little construction but if you request a room away from it, you cant hear a thing. The beach is amazing. The service was even more amazing. The waiters and staff were extremely helpful. The pool was great. In fact, i met several people who came from other hotels just to enjoy it. Overall it was the greatest value. Very affordable with relaxing setting. I just wish i could have stayed longer. I guess there is always next year.

Overall, this was an excellent hotel for a group of Spring Breakers. I went there in mid February and the weather was excellent. The hotel was undergoing renovations at the time and we had front row seats to watch it from our room. It never actually bothered us at all because the only time we were in our room, we were sleeping. The rooms I thought were very nice, big open showers, and very accommodating. For the most part, the people who worked there were all pretty friendly.
When it came time to party during the day, this was one of the aspects of the hotel that could have been improved upon for a couple reasons. First and foremost, the drinks were hard to come by without a tip and when they did arrive, they were watered down. Your best bet was to give them 50 pesos first and then order a bunch of drinks....and then tell them they are not strong enough. Again, I was on a spring break trip so most people I was with were being obnoxious so maybe they were not giving us the service they would have to a tranquil young couple.
The view from the hotel was incredible. The beach was extrememly nice, and up close and personal. The beach vendors could be a little annoying, but a simply NO did the trick. They usually left you alone after that
The FOOD!! The food was not the best at this resort. Most of the time I got anything I ordered chips and Guac on the side in case. Try ordering on the beach bar, I thought the food was more appetizing there.
While I was there, I went on one excursion, and I would recommend it to ANYONE GOING. We went on a canopy tour which was a full day and it was incredible. We took a cab to arrive at the place where the bus departed (cab included) and then we drove about an hour to the middle of the jungle. The canopy tour was a blast, and all the people working there were EXTREMELY friendly (we even met some out at a bar later that week). After the tour, there was an area to swim and play with monkeys and even snakes. I went with a group of 13! i think and everyone loved it.
Overall I really enjoyed out stay at this resort and would go back for the right price...I paid $1200 for a week and air fare to give you an idea!

We stayed at the Krystal through an RCI trade. After reading the other reviews, I was very nervous.
1. Construction. Yes there is construction. The ecomony in PV is BOOMING. It is changing quickly down there, and if we are in a recession, I don't see much indication of it in PV. And Americans and Canadians are the driving forces.
2. Privacy. The room we got assigned to first was right on the road, but the road is not open to cars, only electric golf carts. We asked for a more private room, and the hotel gave us what we asked for.
3. Employees. The Krystal is an older hotel, and many of the employees have worked there for many years. They are happy with their jobs, and it is reflected in how they treat their guests. I would especially like to acknowledge the front desk, bell boys, and maid service.
4. Cleanliness. The rooms were VERY CLEAN. Yes there is some parts of the hotel that are in need of grout, etc. But all of the areas were very clean, just needing some maintenace.
5. Location. The Krystal is a $5-7 cab ride to PV. Also, a very big grocery store is within walking distance. The beach is nice, sandy (which is not always the case in PV)
6. Vendors. Yes they are on the beach. But you could use them to practice your Spanish, or they make great people watching. They are much more annoying in downtown PV (next to La Palapa restuarant area).
7. Food. Definate down side. We ate there for three meals. All three meals were BAD. I would NOT do an all inclusive at this hotel.
8. Food Service Employees. Not prompt, but this is Mexico, so keep that in mind. It helps to slow down. We found that if we treat people with respect, it will get returned (just not as quickly as in the States). This fact got easier to handle as the week went on and WE were less stressed.
9. Massages. My husband and I received the best massages that we have ever had at this Hotel. It is an outside area (but private). We got two 75-minute massages for $70. (that is for BOTH). WOW.

this was our honeymoon, we came as aguest from my dad who let us use his time share for a week. we had a villa with a studio open and had a pool in the back yard.the people on the property were as friendly as could be. the food was great and the bar drinks were great as well. one highlite at the facility was the massages my wife and I had. my wife has had dozens of messages all over the states but said by far the ladies at the Krystal gave the best message she has ever had. We would defenitly go back to this paradise again.