Walking into Pelicanos there were police all over our hotel and no one would tell us why. They were there our whole stay...Right when we got there it took about an hour to check in because the keys would not work in our room so we were walking up and down there stairs with all our luggage until we got a room that a key worked... Our room smelled wet, but the beds were ok.... For the money we paid it was not what i would have expected. We did not know there was a section 1 and 2 or we would have for sure stayed at 2 because 1 was filled with drunken high school kids and police. We spent most of our time over at the better pools where I myself was not getting starred down my police and rude sexual comments being made... Food was only good in the morning, we always had to go out and eat at night. When it was time to go to bed we could not sleep because the hotel allows these teens to party outside and in the halls till all hours of the mornings and even after making complaints it never stopped...And in the morning police next to us slamming there doors and yelling and singing, it was really annoying. So if you plan on staying here dont be in section one or just even better get a diffrent resort.

We were in a shell explorer program which allowed us to try a few of the shell resorts out. We were deciding between going to Hawaii again or staying here in Puerto Villarta. We kind of wish we had gone to Hawaii instead. This Shell resort did not measure up to the other locations we have seen at all.

First off, they had made a mistake and were expecting us a day earlier even though the confirmation clearly showed we arrived on the correct day. The room we were given was less than impressive with old furniture and tile flooring. The bathrooms were a bit scary also. The housekeeping crew did a very good job though.

Other visitors complained about big bugs in their rooms, but we did not see any. We did have little crabs running around the hallways though, but they stayed out of our way. Our room was next to the "activities" pool which basically meant loud thumping music until 10pm every day. Good luck taking a quick nap.

The breakfast buffet was the only food worth eating. We only got "all inclusive" for 1 day and I am glad we did not get it any more than that. It isn't worth it. The lunch and dinner buffets were awful. The drinks that you get unless you have the special black bracelets aren't that great either. There are lots of good restaurants downtown, so I wouldn't waste the money to stay at the resort to eat.

We went to a few of the nightly shows that they put on at the resort (since they were right outside our door) and they were all fun. The beach at the resort isn't much to speak off. The pool areas are all pretty nice though.

Overall our stay was good and the hotel didn't make or break the vacation. I would just try a different place if I visited again.

I have stayed in Mexico many times and this had to be the worst yet. We never expect much when it comes to food and drinks, but this resort needs some work. We decided not to go with the all inclusive because of the extra cost. It came as a shock to find out they charge $3.00 for a very small cup of beer and $8.00 for french fries. Save your money and go out to eat and go across the street and buy your beer. The beach was rocky and dirty. If you want to go out for a nice dinner, try the Marina. There are plenty of good places to choose a nice dinner. If we ever go back to PV it will be the Marriott.

When I originally booked, I will say that I did so because of all the positive FB. After a 3 hr check in & seeing NUMEROUS people complain about their rooms, when we got to our room, the air wasnt working, there was black mold everywhere. Our king/queen bed ended up being two doubles on the floor no frames. There was a nice big roach on the wall to greet us. Our belcony ocean view ended up being a view of an alley. It was mostly kids there which of course explained the good reviews. I cried & even tried to bribe the manager for a better room. There wasnt one. The all inclusive was a table set aside in the paying resturant & had about 7 dishes. I have stayed at all types of hotels good & bad & this is the 1st HORRIBLE review I have EVER LEFT! This place is the WORST of the WORST! We were promised a Full refund that of course we NEVER got. We didnt even stay there a full day, instaed we found a cheaper place that was 100% better. Spend your money elsewhere & save yourself alot of grief. I will be happy to send pictures to anyone that would like before you book there, so that you can see this place for yourself. I will also post them here.