I stayed at this hotel the night I arrived in Puerto Vallarta and again the night before I departed which was 8 days later. I had prepaid reservations for 1 room each night but decided to rent a second room so that I had more beds for my family. Upon returning home and examining my credit card statements 2 months later, I saw that I was double charged for the extra room the first time I came through the hotel and that I was overcharged far more (in excess of $300) the second time I came through the hotel. One credit card company (i.e., bank) reversed the first errant charge but the second overcharge is still under investigation by a different credit card company.
I saw that several other TripAdvisor reviewers had warned of credit card overcharges at this hotel before I decided to use my credit cards, however, after seeing how nice the people at the front desk were, I thought it almost surely wouldn't happen to me. I was wrong.








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