Hi,

First I joined TA this year so I am catching up with reviews from current to past trips.

We stayed here the third week in June for 6 nights 2006 (didn’t bring the kids this time)

Check in: no problems, fast, friendly.

The Resort is old and it shows. I don’t bother about those things, but if you want a place that they keep refurbished and up to date then it might bother you here.

Room: the usual marble floors, stone accents too. I stayed here 18 years ago it was the Stouffer presidente back then. I think it’s the same furniture lol. I don’t care, but a bright plush room just adds that special feel it was lacking. Outstanding full ocean view. I have never had an issue with the comfort of beds in Cancun (except 18 years ago at this same place), but this place has beds so hard my husband and I just could not sleep well tossing, tuning, up and down a few times during the night. I’ve read so many who do have issues with the beds in Mexico, I just never have, only here (brand maybe?). Mini bar nicely stocked too expensive but expected that, they always are. Check your mini bar when you get back to your room each day and at check in. On two different occasions things were missing, we called right away and they did not charge us. The second time I was a little stressed because I worried if there might be a third time and they would charge us for someone else taking it, and the thought of it being stolen but thankfully there were no more incidences. Use the in-room safe.

Staff: I think Mexico has the best staff ever, I wish they could be employed through out the Caribbean and world. Quick, efficient, friendly and they all work so hard. Tip tip tip they make you feel like royalty and doesn’t that make your vacation that much more special. The staff here was the same great service you come to expect in Cancun and through out Mexico. There were a few times they were not always consistent, never rude or unpleasant though.

Pool: lovely, really liked the shallow water area (few inches of water) to lay in the pool and tan. This was great because I am one of those people who can not seem to acclimate to the humidity and am always getting up to dip in the pool or shower off every 10-20 min, nice not to have to get up and down. Pool bar friendly and great drinks.

Beach: Sand soft white, water warm and clear, the location is pretty good there is a lot of boating activity, maybe it’s my imagination I thought the water a bit oily. Other opinions on this?

Room service: Hmmm... well we ordered dinner to have out on the balcony and is wasn’t very good. I’m not a picky eater heck I even love AI food, but it was not good. I ordered steak, my husband pasta. We never tried room service again after that experience so maybe it would have been much better if we would have tried something different. Also over priced since they are not keeping up the quality of food served. I expect room service to be pricey I just want to be good too.

Restaurants: We only ate dinner at here twice but it was very good. We don’t eat lunch a rule so can not comment on that menu. We liked the breakfast buffet, there was nothing outstanding about it, but it was pretty good.

I feel terrible sounding negative. It wasn’t a bad place at all it just think with all the choices you really can do better, but if you do stay here I’m sure you’ll have a lovely time, we did. We had a great time, the things I noticed didn’t bother us. I’m on vacation I don’t let anything ruin that. Honestly I just wouldn’t stay here again. There was nothing so unacceptable that made that decision for us. The intercontinental presidente is too average in a place that you can spend the same amount of money or a bit more and have so many above average to excellent resorts and AI’s to choose from. When I stayed here 18 years ago I was very young it was my first vacation without my family (no, not a party vacation. I wanted to totally relax) so I didn’t pay any attention to details just remembered beautiful water and fond distant memories. Now I know the difference after going to the presidente again over 18 years later. I will keep the fond memories but go for the much better overall picture of other resorts now. BTW Dreams resorts are the only place we stay now in Mexico.

Firstly, you can't book directly and expect to get a decent rate. We booked two rooms back in January with hotels.com and paid $180.
The hotel is old - no doubt about it. The grounds and pools are where the main effort is spent to keep things up. Our rooms looked old and tired. The rooms have a stone / concrete combination that is a dusky grey and frankly, it looks very unattractive and dirty despite the daily cleaning from the diligent maids. We were on the street side of the hotel and on the fourth floor so traffic noise kept us awake at night and woke us each morning. Then again, we paid a cheap rate. Beds were not very comfortable - might be a matter of personal preferance here.
The claim of four restaurants is patently false. One of the four is a temporary facility that is used for conventions and groups. Another (the Italian) is next door, and the Pool restaurant has limited hours and not much of a menu. Our single dinner at the Italian was nice. Food was very good, and not too pricey. But the place was empty - we were the only customers at 7PM. We ate at the Carib four times - a lunch, two dinners and breakfast and found the service uneven and the food overpriced. (A discount option that is available after a visit to the Caribe and Italian was worthwhile - saves 30% off the food total.) The day crew is clearly the "second team" - we had very slow service at breakfast and needed to chase down a waiter to have water brought to the table. And $19 is absurd for the buffet breakfast - the food was mediocre at best.
The items we ordered from the menu at lunch and dinner were a differant matter. Somewhat pricey, but excellent. And the service at dinner was as good as the food.
Other have mentioned the supermarket across the street and that's the way to go. Much money is to be saved by a quick run, and they have pretty much whatever you need to avoid the expensive hotel food. Including cold beer!
Also the bus stop is right outside the door at the foot of the driveway and it's almost impossible to get lost. So don't bother with taxis.
There was a distinct lack of what I would call hooligans, and I believe that's due to the lack of an all-you-can-drink inclusive offer. A nearby Riu, bigger, newer, and fancier, was crowded with a big mob of these people, and after seeing that situation I was glad to be at the Intercontinental. There is no particular effort to cater to children or families either - no highchairs in any restaurant - no obvious "kiddie" areas, and a hot dog will set you back $10. And the lack of a disco may have discouraged that demographic. So I guess the main appeal of this place is relative peace and a lopvely, quiet beach.
We also had no problems with timeshare touts - which is good since we've no tolerance for them due to a previous experience at the Grand Maya.
I am in no hurry to book here again despite the lovely beach. There are lots of choices in Cancun and I expect our next visit will be somewhere else. But I would consider recommending this place purely on the basis of price.

My girlfriend and I were due a vacation, but weren't sure where to go. Europe was off limits because of the exchange rate. ($7.50 for a little Coke, yeah right....) We both agreed on Cancun. I found a good deal on Orbitz and booked it. I spent the next month and a half checking TA reviews. I will say that I wasn't sure what to expect.

We took a shuttle bus from Cancun airport to the Presidente. It's a nice drive, but the hotel is the last hotel on Cancun Island, so shuttle service can take a while depending on the number of other stops. Pulled up to find 2 or 3 guys eager to help with your luggage.

The check-in was very easy and pretty quick. We got a Superior Lagoon View. It was on the 5th floor, windows facing opposite from the beach. The view was of the lagoon, but you can see the light blue tones of the beach on the other side and the hotels lining the hotel zone. The bellboy was waiting in front of our door with our luggage and I never felt pressured to tip.

The room was large and clean. It had tile floors and a firm (not too hard) king size bed. The furniture was in good shape and the
linens and towels were too. The windows open pretty wide but it lets in hot humid air and noise from the major street below. I kept the windows closed and never had any complaints. There's a TV, clock radio, in-room safe and minifrigde slash minibar. KEEP IN MIND that they have a rule against outside Food and Drink. They do have a couple of restaurants on site and a small store in the lobby with snacks and drinks and a whole bunch of things.

The beach in front of the Presidente is beautiful.. It has clean white sand and different tones of blue and it's really calm. We walked down the beach a few times and always came back to this beach. The other beaches were full of sea plants/weeds both on the sand and in the water. They weren't as clean. The hotel has beach chairs and palapas on the sand with food and drink service. They also have two pools. One is the adults only pool. It was usually pretty quiet and the other one is the main pool with 5 whirlpools built in. They are very nice. Both covered in blue Venetian-style tile. The hotel provides clean towels and there's always someone ready to bring you a cold drink or a hot snack..

The hotel had 2 restaurants that offered breakfast. Both buffet style. We only ate at the one closest to the beach. We ate here 5 times. The food was good and they changed the line up daily. We had different choices each time. We liked the custom-omelettes and pastries, but really loved the view of the beach. They have a coffee bar in the lobby and an Italian restaurant across the parking lot, but we didn't patronize them. We really liked the food we had while relaxing on the beach. The menu is small but good. (We liked the pizza and the chicken sandwich) The drinks were good too.

We loved the look of the hotel. The building looks kinda retro. (it was actually the first hotel to be built here when Cancun was starting up, 30-something years ago) The hotel is kept very clean. The lobby had a cool modern-art feel to it. Lots of shapes and angles. There's a long water fountain that I dugg. The lobby is huge. First you find the front desk then the lobby opens up with a nice view of the ocean. They have a lodge area with a piano and coffeebar. Further in is a bar, lounge area and small stage. They have live saxophone and band on Thurs, Fri, Sat. They also have a small balcony over looking the pool/beach area. Really liked the look and feel of the lobby.

The outside pool area was very clean and spacious.

We didn't get hounded by timeshare people. They were there though. I later found out that we were too young. We are both in our late 20's. You need to be 32 and married.

The only problem (if you want to call it that) was when we started smelling cigarette smoke. We think it was coming from a bathroom vent. We were actually getting ready to go out to dinner and stopped by the front desk on the way out. We mentioned this to the front desk person and he asked for our permission to freshen up the room. We ok'd it and went for dinner. We were back about an hour and half later to find a fresh smelling room with clean linens, towels and fresh toiletries. They also cleaned and straitened up the room.

We also found the free internet access convenient. They have 2 older computers in the "business center" accross from the front desk.

We really enjoyed our stay - the food in all of the restaurants was excellent, the rooms were nice, and we had a great view. The beach was FANTASTIC - the best in Cancun. The service at the bars was a bit slow but other than that we really didn't have any issues. Rented a car for two days and drove to Xel-Ha and Tulum so we could go on our own pace vs. riding the tour bus and had no issues - the highway is very nice and it was easy to follow the signs. You can walk down the strip to a few of the restaurants/bars but will need to take a taxi or bus to go the full length of the island.