My daughter and I stayed three nights at the Pacific Palisades Hotel. We had a 1BR suite on the 14th floor, which had a balcony overlooking Robson St with nice city and distant water views. It was spacious with a sofa bed in the living room, TV armoire, chair, desk, dining table, and kitchenette. The furnishings and the room in general were a little worn, but clean. Coffeemaker with supplies were complimentary; other mini-bar items were for sale. The bedroom had a king sized bed, closet, small dresser & TV, but no safe or drapes (miniblinds only).

The reception staff were friendly, although they seemed overwhelmed and busy most of the times we passed through the lobby. We needed to do some laundry and there was a coin operated washer & dryer on site ($2 each), and they provided change and a package of detergent.

The main negative was noise from the street, even with the windows closed. Earplugs were sent up when I phoned reception, which helped a little bit. I guess there’s not much they can do about the noise until they renovate and/or install multi-paned widows. We were also next to an elevator which made a thumping noise while running. Luckily it wasn’t too busy and stayed off most of the night. Maybe a different location would be quieter.

The air conditioning unit is the living room, so we needed to leave the BR door open to keep it comfortable. This was okay for us, but could be a problem for someone needing privacy.

The housekeeping staff is exceptional. The sofa bed was pre-made, and when we opened it up, I noticed the mattress pad looked used. I phoned and someone came up immediately and very cheerfully remade the bed with fresh linens. The day after we checked out, my daughter realized she had left her change purse and wallet (with about $30) in the dresser. I called the hotel and they were already aware of it and had tried to contact me (but we weren’t home yet). They mailed them back to us, and all of the cash was there.

I booked the room via our corporate travel, so got it for a reasonable price but I wouldn’t pay the rack rate. I wouldn’t stay here again because of the noise and the fact that I’m a light sleeper. Others probably love the location.

Staying here depends on your needs. If you want to be close to shopping and restaurants this is a good choice. The property used to be a condominum, so the king suites are very spacious--the room included a living and dining area with a sink and counter...so a good choice for families and extended stays. However, this hotel is really, really run down. The room was very worn, shabby, dated and had a very odd musty odour. The bathroom was very grotty--although it was cleaned--the room is so old that it would be hard for it to look clean. They try to sell it was a funky, modern property by modern art prints on the walls and bright cushions prints...it does not work...it looks like a motel.The balcony was falling apart and dirty --not for sitting and relaxing. Consistent with a review below..i think they have a problem with security as the vancouver police were present in the morning searching for an intrudor. The room service menue (Zin restaurant) is limited and very expensive for the poor quality you get.
the staff appear to be very young and tried to do their best.

We thoroughly enjoyed our stay at this hotel, and were pleasantly surprised at check-in when we were upgraded to a one b.r. suite. Room decor was modern/asian with a citrus color scheme, which was visually refreshing.

Loved the comfy bed after the long trip to Vancouver, and had a great view from our room.

This is the first time we stayed at a Kimpton hotel, but won't be the last.

We stayed for 5 nights in early June, and since we returned have read some of the reviews.

The location is excellent, as are the staff and also some of the added features eg wine reception each evening. The health suite is superb.

As mentioned elsewhere, the two buildings are served by two fairly slow lifts which give no indication of which floor they are on and whether in fact they are coming. The rooms are very large and the beds and all linen and towels are excellent.

I have to agree with other reviewers about the state of the furniture and furnishings and the rooms do need some upgrading. Our bathroom (room 1408) had wallpaper peeling and dirty grouting between tiles and the wallpaper. The window blinds should perhaps be replaced by curtains to give a more comfortable feel.

Overall no major complaints but not sure that this is 4*