The Harbour House Hotel was everything we hoped! The hotel is quaint and the rooms are beautiful and the beds are soooo comfortable. But above all the service is amazing! The staff remembered our name and was more than willing to make our stay as comfortable as possible. We loved the personal touches in the room and the breakfast was to die for. I would recommend this hotel to anyone a hundred times over, its a great addition to a great town like Niagara on the the Lake!

I don't want to spend to much time repeating what you have obviously been reading about this hotel. I simply want to tell you that this hotel is everything you will read. The service is unlike anything I have ever experienced, the staff actually seem happy to be working! The beds and rooms are luxurious and beyond comfortable and the breakfast is delicious. Go, Go, Go, you won't be disappointed.

My husband and I spent the chilly, rainy afternoon and evening of Friday, May 2nd in a cozy suite at Harbour House. This hotel is located just about 2 blocks from the lakefront gazebo at Queen's Royal Park. So you can enjoy all of the hubbub of Queen Street, then retreat to your room in this quiet neighborhood and relax. We were pleased to find very friendly, professional staff. Upon check-in, someone gave us a tour of the main floor and of our room. When we asked for help with dinner reservations, another staff person provided us with menus of local restaurants and arranged our reservation and a shuttle. Upon returning from Queen Street in the late afternoon, we enjoyed some complimentary wine and socialized in the lounge area of the reception with some of the other guests. We really enjoyed our ride over to and back from dinner at the Charles Inn with Joseph, our shuttle driver. He is a real gem and entertained us with Niagara-on-the-Lake history. Dinner at the Charles Inn was fabulous. Our suite at Harbour House was tastefully decorated and was meticulously clean. We really enjoyed all of the amenities provided in the room, including a very comfortable, king sized bed with featherbed and down comforter, lots of natural light from the many windows, a gas fireplace, fluffy robes, a double jacuzzi tub and separate shower, and a window seat in a bay window which overlooked the Niagara River and marina. We slept peacefully, we didn't hear any street noises, or other guests. The hotel provided us with a fantastic "picnic" breakfast delivered to our room the next morning ($5 per guest to have the breakfast brought to you rather than trekking down to the first floor - its worth it). We enjoyed large bowls of fresh fruit (honeydew, blueberries, strawberries, kiwi, canteloupe), an array of scones, sliced whole grain breads and chocolate chip bread, cold cuts, cheeses, fresh preserves and spreads, and coffee and orange juice. We emerged from our Harbour House coccoon refreshed and ready to rejoin the real world. We will enjoy returning to this oasis when the weather is a bit warmer and plan to take advantage of the rental bikes provided onsite in the underground parking area.

My husband and I received a Life Experience Gift Card for the Harbour House Hotel. We combined the pampering we received at the Hotel with the Shaw Festival and Winery Tour. We will certainly return - but next time for a longer period of time.

The staff at the Hotel went above and beyond !!!