This trip was supposed to be a nice stress free couple of days in Toronto. You know the kind, a short drive from Buffalo, go to a play, and stay a couple of nights in a nice hotel. Well, it was anything but that. First, we arrived about an hour before the 3pm check-in time, went to the desk and asked if we could check in a little early. The person at the desk, in a rude tone, said one word "NO". He then said that our room was not ready. You should know that check out time is 11am. Apparently 4 full hours isn't enough to ready a room. He said that we should be able to check in at 2:30. At 2:30 we went to the desk and this time there were different people behind the desk, who by the way must have also graduated from the same "how to be rude to hotel guests college". I asked again if we could have our room. You guessed it; we got the same one word response, the big "N-O". So we waited in the lobby bar, paid $10 each for 6 ounce glasses of cheap Molson Canadian draft beer and then went to the desk promptly at 3pm. This time they finally gave us our room key. By the way, when we made the reservations through their hotel reservation 800 number, we were told that hotel parking would be $35 per day, but when we checked in they charged us $40. When I questioned the difference, I was rudely told that I was wrong, basically calling me a liar about what I was told.

OK, now it was time to go to our room. We paid for what they called a Superior "SUITE" which was nothing more than a 12 foot by 12 foot single room with a bed and a TV. Get this; the bathroom had only a shower and no tub. The shower curtain did not even reach the floor so after taking a shower, the entire bath mat was soaked. Also the shower head was so bad and wouldn't tilt down. If you were 8 foot tall and stood flat up against the far wall, the water might actually hit your chest. For normal people, it basically would aim no lower than your face. You get the picture. Back to arriving at the room. We did the customary 30 second tour and discovered that the freezer section of the small refrigerator was a solid block of ice and because of that it no longer was cooling the refrigerator section. You could probably put a cup of hot coffee in it overnight and it would still be not for breakfast. We spent about an hour defrosting the freezer with a hair dryer. After that it worked fine.

We went to dinner and the play and then back to the hotel. The next morning after trying to take a shower with that awful shower head, we both decided it wasn't worth the extra $200 (including taxes) and another $40 plus taxes to stay there another night so we decided to check out and go home but the disaster didn't stop there. We had parked our 3 month old SUV in the hotel's $40 per day valet parking. Apparently they park the cars underground. After about 15 minutes, the finally brought up our car. We loaded the luggage and I did a quick tour around the car, checking for damage. Low and behold, I reach the rear passenger area and it was completely coated with dried up cement powder. It was clear that something bad was dripping on the rear corner all night. At first I was rudely told that it was there when I brought the car in so I demanded to talk to a manager. Two managers came out about 15 minutes later. They went down to the spot the car was parked in and did confirm that the damage was caused by a leak in the ceiling above my car. They wouldn't even refund my money. All they offered was to have one of their guys wash it off. A half our later they bring the car back and you guessed it, all they washed was the corner of the car.

So if you decide to stay at this hotel, all I can say is, it was your decision and you were warned.

I travel to Toronto frequently (about 15 to 20 times a year) and like to rotate my hotel stays between about 6 hotels in the downtown core.

In December I travelled to this hotel for the first time on business. I must say from the staff to the facilities to the overall charm of the hotel I instantly found a new favourite place to rest my head while in Toronto. Everything was tip top and the location is hard to beat.

In June I decided to take my wife and little boy on a weekend family trip to Toronto (my home away from home). I had remembered my stay here in December and wanted to show my wife and child Dad's favourite hotel.

Now while not an ideal "family hotel" (the lack of rooms with 2 beds is the only reason), the service and location did not fail to deliver, once again. We stayed in a one-bedroom unit with a pull out sofa and everything worked out very well.

Overall I am not a loyal customer to any one hotel, as I have said I do like to give a new place a go from time to time. This place though may just have changed my mind...

You will not be dissapointed!

This hotel was wonderful. Every staff member was friendly. We especially liked the bartenders, who pointed us in the direction of some awesome local hotspots. The room itself was immaculate - there was even a small washer and dryer to do laundry. The location of this hotel was great - it was one block from the Hockey HOF and just a few blocks from St. Lawrence Market. The subway is right outside the hotel, on the corner of King and Yonge. There are bars, shops, and restaurants all around. We absolutely loved our stay here. I recommend this for everyone, unless you are on a tight budget - valet parking is $40/day and the internet is $9.95.

Wecoming staff and helpful concierge. Clean good sized room (not really a suite). Given a room on 32nd floor with side lake view without asking. Only problem the sliding bathroom door which was difficult to keep shut, so not good if two sharing. Good location.