The room was very comfortable, with a nice, clean bed, and the small window (which didn't open) had a very pleasant view of Mont Royal and the Place des Arts. But there was one thing that soured my entire stay -- the internet situation. Not only did the ridiculous $13 per day charge annoy me (for wireless access!), but my connection was all but nonexistent in my room. When I called the front desk to inquire about a remedy, they first suggested that I pay $50 to upgrade to a Club Level room so that I could use the computers in the Club Lounge. And this after I had already paid for access! I found my own solution -- going to the lobby, where my (paid) access worked. But what really ticked me off was when I asked the concierge if there was a place for free WiFi, and he said that he didn't know of anything -- and, by chance, I found out that the coffee stand in the mall just below (a ten-second elevator ride away) offered free WiFi. Clearly, the staff is trained to milk every last cent from guests. Such a shame, because the rooms are nice, and the hotel is in a great location.







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