We had high hopes of this hotel. having just stayed in the Fairmont in Mont Tremblant. It is a very nice hotel and there are many positives about it, but it is not perfect. The rooms are fairly small and the bathrooms tiny, but very nicely done and probably as expected for a city hotel. The driver who brought us from Mont Tremblant told us that this was the best hotel in the city for service, but we found one or two aspects a little disappointing. First of all, there was a lovely selection of Fairmont teas in the room but no kettle. We had to ask twice before a kettle was produced and it seemed to take forever. When the staff member brought it, we had realised that our heating was not working, but she tried to fob us off and we had to be very firm until she agreed to look into it! (The room was cold and it was snowing heavily outside.) It appeared that the computer control had been switched off, so there was no problem once that was sorted out. Despite the fact that there were three of us in the room, we only got 2 cups and had to ask for a third, then the maid took it away on our second day so we had to ask again! A minor issue, but irritating. Surely they know who is staying in a room?
The public areas in the hotel are beautiful and the staff on reception very helpful. On Sunday when the business centre was closed, the receptionist checked us in for our flight and printed our boarding passes, saving us lots of time.
The food in the bar was excellent and the staff really helpful and friendly.
The hotel is really well situated and sits on top of the railway station and an excellent shopping mall with a really good food court. We got an excellent breakfast in the station for $20 for three people.
The old port is about 20 minutes walk from the hotel and the main shopping street 5 minutes away.
The main downside was that it is a very large hotel and tended to be noisy. There was always a door slamming somewhere along the corridor and the lifts were always crowded.
Overall a really enjoyable stay in Montreal.







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