For an 18th birthday/graduation present I decided to take my sister to Montreal for a long weekend. After hours of research I decided to go with this hotel due to the outstanding reviews that it got. I've stayed in many hotels all over the world and I've never been as disapointed with a hotel. The service was HORRIBLE. Right after the valet parked my car I realized that I forgot some things in it. When I approached one of the valets about it he rolled his eyes and sighed. Not called for! The next morning I couldn't find the tickets for my breakfast, which was included.. When I explained it to the girl that was working she was extremely rude and talked down to me about the situation. I also have severe allergies, which I communicated to the hotel before I got there and when we checked in. There was one really nice girl at the front desk, I wish I could remember what her name was.. Long story short.. My needs were ignored and I got blamed for the situation. Most of the staff weren't very understanding or very friendly.
It is in a great location though.
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