This review reflects our experience with having booked a day long meeting including food service and lunch at the "S" restaurant in the hotel on June 5 2008:

1) The room for the meeting was not prepared when we arrived;
2) No staff were assigned to check in on us so we had to go to the front desk each time they "forgot" the coffee, tea etc...
3) At the "S" restaurant over lunch, each of the dishes was cold (we were 13 people seated steps away from the kitchen);
4) Of the 13, 6 of the dishes (the fish) was served uncooked - a white fish not meant to be served raw;
5) When we pointed this out the surly unhappy waiter took them back and returned them - the dishes returned were partly eaten and not the ones we returned nor "new" dishes...the folks who returned their dishes opted not to eat and the waiter offered nothing in replacement. One member asked for chicken instead and got another piece of fish!
6) At no time did the maitre d'hotel or supervisory staff come by to explain - even though we asked. We alerted the manager but even she did nothing and indeed no supervisory staff came up to the meeting room at any time during the day to explain;

A complete lack of a sense of customer service - appalling food, service. While at the front desk in a desperate attempt to get an explanation a woman with a senior in a wheelchair explained to the front desk that the shower chair they had provided for her mother broke. One of our party had the misfortune of sitting on a sofa that fell over (broken leg) in the lobby.

Stay at the Nelligan...

We stayed here over the memorial day weekend for about $170 a night. That price seemed like a bargain and in turns out that in fact the room was excellent and totally gigantic (probably about 500sf). Having said that, there are probably other hotels in Montreal that are far less expensive and still very nice. This is important for visitors from large cities around the world (e.g., New York, Tokyo, London, etc.). They might scoff at the idea of a $130 hotel since in these cities that will not buy you anything nice at all. But in Montreal, this will probably get you a really good standard hotel room, considering $170 got us a huge apartment with a kitchen and fireplace.

The room was clean, the staff very friendly and the location amazing. We didn't try the breakfast.

Overall, I recommend, but would only stay again if I traveled with a family and needed all that space.

We just spent 5 delightful nights at Le Saint-Sulpice.

We chose the hotel based on the reviews here and were not disappointed in the least. Our superior suite was spacious and clean. The location of the hotel, just off of St. Paul Street and in the heart of the Old Port area, was perfect. The staff was helpful and friendly at all times.

Breakfast buffet: It was most definitely, as advertised, a continental breakfast--coffee, croissants and juice --and fruit, cereal, yogurt, toast, muffins--and all quite fresh. I found that if something was missing, all I had to do was ask for it. I also enjoyed the slower pace of the restaurant service (and not just in the hotel); it was so nice to get away from the "let's see how many times we can turn over this table" meets "I was running late when I walked in and I have to leave 10 minutes ago" atmosphere.

Our suite: We booked a superior suite. As expected, it was spacious. Even though we faced the street, the room was quiet. We never heard our neighbors or noise from outside.

We enjoyed our stay and look forward to returning.

We recently completed a five day trip with our children to Montreal and Quebec City. Of the three hotels we visited, this was by far our worst experience. Upon arriving to our room, we were discouraged to find that they had placed us in a first floor room at street level. This meant that people walking by the hotel or eating in the cafe across the street peered into our room whenever everything wasn't kept closed! This was particularly a problem because the air conditioning unit in our room wasn't working and we needed to open the windows to cool down the very hot room. Every time we drew back the sheers and opened the windows, in came the peeping eyes and assault of the busy street level noise and activity.

After assessing the situation, we called the front desk and told them of the problems we were having with the room. They sent someone to fix the air conditioning unit and assured us that the situation was revolved. Upon returning from dinner and and a stroll some hours later, we found that the air conditioner was still not working and the room was still very hot. Because we were traveling with two children, we called the office again and asked to be moved to a different room. At 8:30 at night, they downgraded us from our one bedroom suite to a smaller junior suite with a working air conditioner and we were finally able to put our children to bed. It should be noted that we received no compensation for our inconveniences and room downgrade.

Later in the trip, we stayed at the Chateau Frontenac and the Loews Hotel Vogue and our experience at both of these hotels was wonderful. We can't imagine why anyone would choose this hotel when traveling to the region when there are so many great options available. We did notice a number of older guests at the hotel so maybe this is the hotel's intended target market but we can't imagine our parents sleeping in a hot room with no privacy.