A hotel stay at the W was a Christmas present for my boyfriend, and we both enjoyed our time there. The decor was exquisite, and the staff was very friendly and helpful. I had to change my reservation, I added a different room-request after that, and I lost my keycard, but all these problems were smoothed over at no extra charge by the concerned staff. There was a small error in my hotel bill (due to the previous occupant or maid moving a bottle of water somewhere else), but when I enquired, the charge was removed immediately. Highly recommended!

My boyfriend and I decided roughly at the beginning of January that we would take a trip with the money we had been saving. At first we wanted to go somewhere warm, you know the usual choice when you live in Canada and want to get away from the 10 month winter, but looking into it more, I threw out the idea of taking in a Canadiens game in Montreal, something different than what we had originally decided upon. He lost it, and we began planning right away. Not even a month before he had been watching a program on tv about various hotels and such and had seen a clip about the W chain of hotels. This being the first trip we had taken together, we decided what the heck, lets do it. So we booked the room online through the website as soon as we could and immediately began receiving confirmation letters and personal letters from some of the staff as we had asked some questions and stuff after confirming our reservation. I was impressed, we didn't wait any more than a full day to hear back from someone about anything we needed to know. So that in itself was great. Upon arriving at the hotel, we no sooner got out of the cab and someone had our luggage in the lobby on a cart and ready to go. Simon checked us in and he was more than pleasant, making small talk and asking us how our trip was and so on. He told us everything the hotel had to offer and made a point to explain to us the "Whatever/Whenever" service the hotel prides itself on, which by the way is Exactly what it sounds like. Instead of just taking our credit card and throwing our keys across the counter, he walked himself around the desk, shook both of our hands and was more than happy he got to welcome us to the hotel. Another gentleman brought our luggage up to the room for us, set it up on the luggage stand and in the window, then took roughly 10 minutes to explain the different stuff in the room. Absolutely anything and everything we could have asked him about he told us, from how to use the telephone to where the hairdryer was located. I can't remember his name but he made quite an impression on both of us. The room was amazing, we stayed in a Wonderful room. It was like living in a dream.. the king bed was feather everything, we've never slept so well in our lives, the shower was Huge with more than enough room for both of us and the shower head which is located at least 10feet off the ground was amazing.. it was like being caught in a rainstorm every moring. All in all it was a truly 'Wonderful" experience.
Not only was the service at check in awesome, and the room absolutely amazing, but the concierge service was Unreal. We dealt mostly with a gentleman by the name of Daniel Mireault who was not only absolutely hilarious and down to earth, but did everything in his power to help us with any questions we had. He told us all the best restaurants to go to, the easiest ways to get around the city and answered any typical tourist questions we had. He provided us with maps, booked restaurant reservations without us even having to ask, and even with all the people staying in the hotel remembered us by name. My boyfriend even asked him if he knew how we could get ahold of some tickets for a second hockey game and he took care of everything for us. He got ahold of a few people, made a few calls and when he had all the information you could imagine took the time to call us on our phone, ask how we were doing and how our day was, and let us know the steps we needed to take in order to get the tickets. When you come from a small town of roughly 17,000 people that barely make eye contact with you, service like this blew our minds. We will definitly go back, and hopefully get to see Daniel again as well.
Overall just the experience at this Absolutely Amazing hotel was enough to get us hooked on the beautiful city of Montreal. Every single staff member at the W Montreal was not only approachable, but nice enough that you actually wanted to stop and talk with them just to see what they had to stay. I wanted to take Daniel home with us to meet the family!!! Everyone was extremely knowledgeable about different things to do, where to go and how to get there. If ever you want to stay at a hotel that is way different than anywhere else, this is the place to stay. I felt like royalty the entire week, and was extremely sad to go. We will return to the W Montreal and have no doubt in our minds that it will be another experience we won't forget for the rest of our lives.

My husband and I, both in our early 30's stayed at the W Hotel in March. I have stayed at several W Hotels in the states and the W Hotel in Montreal is by far the most modern and funky. At first, it was a bit too modern and the furnishings in the room seemed cold and unwelcoming, but we actually got use to it. It feels like a funky club and you have to go into it with that mindset. We are Starwood members and booked the hotel with cash and points and we were upgraded to a Wonderful room on the 9th floor, overlooking the park. I've checked into other Starwood properties where you have to often remind the front desk that you are SPG members, but here we were treated like royalty. We did not hear any noise from the club being that far up.

We got drinks at the Plateau bar when we first arrived and the drinks were tasty but on the pricey side, but to be expected at the W. We also checked out the Wunderbar when we got home one night before heading up to our room and it was way too clubby for us.

Daniel, the concierge was fabulous. I think he was the most informative, friendly, and enthusiastic concierge I've ever met. He sat with us for 20 minutes to get a sense of what we were looking for during our stay in Montreal and recommended great restaurants and things for us to do. He also called and made the reservations for us and printed out cards with the name and address of each of the restaurant locations.

All in all, a great hotel, good location to Old Montreal, and right across from the Metro. The service is what makes this hotel!

Very nice hotel. I was staying there right after New Years so the occupancy was low and maybe why I felt we received such good service.

The room was in the normal W chic fashion. Very unique but still comfortable.

The hotel lobby is pure night club atmosphere, bordering on "eurotrashy", but the hospitality and service more than made up for the cold feel of the rave like lobby.

We brought our dog on this trip and that was what put these guys over the top in my opinion. The service that they laid out for our pet was second to none! They brought him a plush bed, bowls, biscuits and a menu. They also offer dog walking and other extras. They do charge a substantial amount for all this that made me think twice about bringing the little guy. In retrospect it was certainly worth it. It seemed that all the employees somehow knew my dog's name and pet him etc. It was extremely welcoming.