Just back from a four night stay at this property.

The Good;
Staff is so friendly and helpful.One of the best staffs in a hotel I have ever encountered.
Daniel the concierge is great-what a charming and nice fella
The bed is incredible-the bath products are great.Room was kept very clean
The decor is very different-in a good way.And well maintained.
Free Internet in the lobby and the Mezzanine.
The not so good:
Everything you have to pay for is outrageously expensive-a small Voss water is $6,coffee and a tiny pastry $5.85,Internet $20 a day,the restraunt is crazy expensive as is the room service.The mini bar is outrageous.
NO COFFEE in the room
No free water in the room for plat's(I know this is not a published bennie-but c'mon)
The turndown is iffy-and not very extensive.

I was upgraded to a Fantastic corner"suite"(just a very large room)on the fith floor.Room was very quiet.Hotel was pretty busy.

I would stay here again just for the staff.

I think I'm getting too old for the W. I loved the idea when Starwood debuted it about ten or so years ago, but I think W and I are going to have to part ways. Cest la vie. It's the typical dark and edgy W feel with thumping music and happening bar scene of upwardly mobile thirty somethings (maybe even a little younger), attractive bar staff and front desk associates who were all really quite kind. However, I wasn't sold on the "open" concept of this particular hotel. There are curtains that separate the bathroom from the living space, and that's about it. Yes, there's a water closet, but I really don't want to look at a stark white tile bathroom while I'm sitting in my room. There was a huge stain on the fabric chair in the room...I think I know what it was, but lacking a DNA test kit, I can't say for sure. Regardless, that chair shouldn't have been there or it should have been steam cleaned prior to anyone occupying the room. Moreover, the neighbor down the hall was really noisy and didn't care that it was 3:00 AM as he and his buddies were laughing and screaming in the hallway and had music blaring from their room. One of the manager's response to my noise complaint was that the hotel can't control its guests. Wrong answer as far as I'm concerned. Yes, they did what they could to diffuse the noise and offered to switch my room, but at 3:00 AM I was hardly in the mood for being uprooted. I checked out the following morning.

My husband and I decided to take a weekend getaway to Montreal and we used Starwood points to book two nights at the W Montreal. Overall, we really enjoyed our stay at the W.

Service:
This is where the W really shined. Several days before I called the concierge to ask about dinner reservations for Saturday night. I explained exactly what we were looking for and we ended up with a reservation at a great restaurant that fit my request perfectly. When we arrived we visited the concierge desk to ask about breakfast places, transportation etc. and the information and recommendations we got were great. Daniel, the concierge on duty, even gave us a card with his number in case we had questions on the way out. The rest of the staff was great as well from the overly friendly check-in to the gentlemen out front who got us taxis and gave us bottles of water to leave with.

Room:
Our room was great. Even though I booked the room on points, we were upgraded to a corner suite on a higher floor (I am SPG Platinum but don't always get the suite upgrade when I travel on points). I received an email from the hotel manager several days before our arrival and was asked if I had any special room requests and my request for a quiet room on a high floor was granted.

Atmosphere:
The atmosphere was like all Ws, a little "clubby" and trendy. I liked the decor a lot. Since I am pregnant, we didn't visit the bar or the lounge but they looked like what I would expect from a W.

Facilities:
This is really my only major drawback for the hotel. The Sweat gym is really lacking. There are multiple cardio machines in decent shape and some free weights but no weight machines and only one weight bench. As compared to gyms at similar hotels, this one was smaller and had less equipment. Also, like most hotels in this class, many of the "extras" (internet, bottled water in the room, coffee in the room etc.) cost a pretty penny. I'm used to this but it still frustrates me.

Location:
The location seems ideally situated if you are traveling to Montreal on business. However, it was also in a great location for tourism. The Square Victoria Metro stop is right across the street and the Old City of Montreal is a very short walk away. We were able to get everywhere we wanted to go (except the airport obviously) via walking or the Metro.

I would definitely return to the W and would recommend it to anyone who wants a comfortable nice hotel with great service.

I was in Montreal on business and definitely wanted to stay at the W. A few days prior to arrival I was emailed by the hotel to see if I had any special requests and to let me know that as an SPG Gold Member I was upgraded two levels from a standard room to a Mega Room. The experience from start to finish was AWESOME, every employee made an effort to make sure that my experience was going as well as possible. The place itself is beautiful and lively with all of the bars & lounges around the lobby area. My two roomservice meals were delivered in 15-20 minues, well under the 25 minutes promised. The only negative thing that I have to note is that, much like many reviews state, music from the club downstairs can be heard as far up as the 7th floor. Overall, my stay was excellent and I didn't want to leave my beautiful room and HUGE bathroom. I would stay there again in a heartbeat!!!!!