I stayed here for one night in October last year. My friend made the booking and asked for a non-smoking room.
When we entered our room, the first thing that hit us was the stench of smoke. We both became annoyed. Once my friend made a call, our request to change to a non-smoking room was granted.
A person was sent to help with our bags, however he did not take any of our bags. Admittedly we had guests with us at that time - four girlfriends - however he should at least have taken the bags of my friend and I - those paying. I had packed an overnight bag and had been given gifts that day, so I had additional things as well (My lovely friends helped me move).
My room key also did not work so I had to return to reception and get another.
The room itself was small in comparison some of the other comparable hotels I've stayed at in Sydney. It had the usual things you'd expect from a five star hotel. I liked that the mini toiletries were La Source by Crabtree & Evelyn - my favourite out of the hotels I've stayed at.
Aside from the room error and non-existent service from person that came up, we enjoyed our stay.
The gym was the best one I've used in a hotel. It had a variety of machines, a mat work area (for stretching etc.), group exercise studios and a pool suitable for laps, as well as large steam rooms. Unfortunately the jacuzzi was out of order when I stayed there.
Buffet breakfast was included in our package (which was about $300) and there was a lot of variety on offer. I quite enjoyed one of their custard donuts.
My friend and I were also happy that check-out was 12.
Would I stay at this hotel again? I'd recommend other hotels to those who want a five star stay, such as The Observatory Hotel.






Value
Rooms
Service
Value
Rooms



