I booked our stay at the Desert Palms for our family vacation to Disneyland. To get to the point the room I booked online was not available when we arrived. I had booked a king suite with private living room with fold out bed. They did not have any when we got there. They ended up sending us to 2 other different rooms hauling our bags around with no help. None of the rooms were what I had requested. I found that several of the desk staff were not easy to understand. By the third try and a threat to deal with the manager they ended up finding a room with what I had requested. They mentioned the rooms were either booked with extended stays folks or out of service. Not to mention he said the hotel was booked out. Funny, they sent us to 3 different room types. Guess they were not booked out. Front desk staff gave conflicting information for destinations, times and routes for various events etc. Breakfast was free but became routine after 2 days of the same thing. The staff were very eager to clear your table and move you out for others. Always hovered around your table. Pool was much smaller than the pictures make it out to be. Bar and grill was a bit pricey but food was good. Bathroom fans came on with the lights and sounded like a Harley was driving by. Heard that the AC units in some suites were exceptionally noisey from our friends who stayed too. Over all this was not a good choice. Will not be back. Should have stayed in the hotels we liked in the past. Were much better.
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