This was my second stay at the Albert Court and I expected better. I read the most current reviews before booking, particularly those that spoke of staff issues but booked anyway hoping it was a bad day for them...wrong...They are , in general, totally unconcerned with the customer...
I checked in early (4AM) which cost me an additional $120SD for a Non -Smoking Room...The room was in the Annex, room 1111 across from the main hotel. The room had the smell of old smoke and mold, and an air purifying machine (the ion type) running apparently to try and clean the air...I asked for another room..."this is a non-smoking room and was the room I booked"... I was told
...Yes, I said , but it STINKS of smoke and mold...the solution was for the clerk to come to the room and spray orange scented air freshener sufficient to choke a horse...I was told to inquire after 2 pm and maybe they could move me. I asked if there were any other rooms...yes she said but they were not the room I booked! What????
I was moved to 1113 later, better room w/out smoke smell, but the area outside the room really smelled of chlorine, pine cleaner and orange....so bad that it was unpleasant to sit in the lobby...I felt crazy but complained...staff could care less..nothing could be done...I found two large pots in the hall with pans of bubbling oil in the bottom...some type of scent oil with a candle under it...apparently the annex used to be smoking and this was a way to rid the building of the smell....Staff refused to move me or cut back on the smell, manager was "unavailable".
After check out I returned to claim our left luggage on the way to the airport.
Kwan ( I think) the only male behind the reception desk, dressed in dark grey, took my claim check with a look of scorn, walked over to the bell man and handed him the check, came back to his computer screen....not a word said..."Do you speak?" I asked....He looked at me as if he smelled something bad and turned and went into the office behind the desk.....apparently not!
Except for the staff this place is pretty good, Most rooms are good
I will not stay there again.
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