We visited this hotel just last week and i wasn't impressed with the service we received.

The hotel staff are surly and there is a distinct lack of information offered by staff about breakfast, dinner, lunch, shuttle buses, concierge services upon arrival unless you ask yourselves.

they offer 1 shuttle bus to the Mall of the the Emirates and 2 to Abn Buttata and that's it. The hotel itself is located at the far end of Jumeirah beach and a taxi to the souks costs around £10 a time.

Given that the hotel is rated as a five star - the service is not that great.

We also had to query the bill at the end as we were overcharged for a breakfast that should have been included in our package so i would check the bill carefully. They don't offer drinks (even water or soft drinks) as part of their half-board dinner package.

on the plus side, the rooms are clean and spacious. The beach is lovely and clean too and the staff at the hotel salon are very friendly.

We arrived at 3am in Dubai, once we were at reception we had our bags taken to our rooms and booked in quickly, no fuss. Rooms were spacious clean, and even had a bottle of bubbly on ice. It was a bit to early in the morning but a lovely suprise. Every day we had sumptious breakfast nothing was a problem for the friendly staff. It was also used by local business men not just a tourist location, which was great for people watching and spotting. The gardens and beach were so clean and the grounds staff and bar guys were smiling in th 44degrees celcius to kindly keep us re-hydrated and fed! The on beach water sports were great no wandering anywhere to find anything the conciearge found us everything we requested, even a booking at Gordon Ramseys new Restaurant. The new "the Walk" along Jumeria beach is being built and provided a lovely evening walk and suprised us how fast they were building things! The only downside was getting caught in the rush hour traffic onthe Jumerira beach road into "old Dubai". but airconditioning and luxury taxi took away this stress!

This review will be short as we did not like this hotel but have to be honest to let you know the rooms are clean, well maintained and plenty of amenities. (We booked 2 nights as a stopover from Oman).

We go to Dubai every year and usually stay at the O&O Royal Mirage Residence & Spa but every other alternative hotel was full. This hotel was a shock!
We booked 2 landview rooms but they should change that to "building site or skyscraper" view rooms. A lot of noise, 24 hours a day!!!

It is full of rude russian people and staff (not all!) are not very attentative.
The breakfast was excellent though but otherwise we ate at the IBN Batuta Mall which is very close by and only about 10 to 15 minutes away taxi. A great shopping mall!

As we stayed at this hotel 8 years ago when it was still a Radisson SAS hotel, we thought it could not be too bad.
The pool and the gardens need a make-over but the beach is nice and the waves are super. Beware though when swimming with kids!

Will certainly never return!

Where do i start....we arrived in Dubai at 3am and had booked room on arrival which was all ready for us to go in straight away! We had a twin room, very clean, very spacious and the beds were really big ;-) our room was cleaned daily, fresh towels and a turn down service was provided (and we only stayed in the base room type - Land/Marina View room). We stayed on Bed and Breakfast but recieved complimentary Half Board as part of an offer with tradewinds holidays who we booked through...and i have to say the food was AMAZING. Somthing different, a huge variety and really delicious. The beach and the watersports are really exceptional, we did parasailing, water skiing and went on a boat ride and they weren't too expensive either which was quite a shock but topped off the experience!! The staff i must say are some of the friendliest people i've ever met, they will do ANYTHING to make your stay comfortable! The entertainment in the hotel is extremely good, they have live guitarists playing during evening meals, they also have a belly dancer night on thursdays which is alot of fun!! I would also recommend to try the shisha (arabic pipe) at the hotel in the shisha tent its a great way to unwind in the evening!! Although it is a little far out (about 30mins from the city) the hotel provide comlimentary transport to and from all the major shopping malls/souks in dubai which allows you to save on money for taxis!!! Overall our week in Dubai has to be the best holiday we've been on so far i would recommend the place and highly recommend this hotel as it's perfect in every way!!!