The charming Place D'Armes setting is what one seeks in New Orleans. Conveniently located on a quiet side street , it's an easy walk to anywhere in the French Quarter, including the famous bignet and coffee spot to major restaurants, the Riverwalk, antique stores, and, of course Burbon Street. The courtyard is simply lovely, the pool is clean and well-maintained, and the rooms are individual in style rather than step-and-repeat hotel fashion.
What made our stay special was the outstanding personal attention and warmth of the staff. I had just completed a business trip to a Ritz location and had a fresh comparison. While the Ritz service is legendary, this location had shabby and dirty carpet as well as A/C issues. While staff said "sorry" with great warmth, they did nothing to rectify or change my situation.
Upon arriving at Place D'Armes, my husband and I had an "inconvenience". Not only was it immediately addressed by a lovely Linda Cooper, the Executive Housekeeper, but the vigilant and consistently attentive Lyn Castenada, Front Desk Supervisor, told Warren Valentino, the General Manager who asked to speak with me personally. I was stunned!
My husband and I had some suggestions. They were implemented WHILE WE WERE VISITING! Mr. Valentino checked in with us several times during our four day stay.
But this hotel went above and beyond. I was part of a meeting group. When they learned that many of us were there for the same purpose, they accommodated us as individuals and as a group in many small and thoughtful ways. Linda Cooper went out of her way on more than one occasion to help (even hunting down a pair of scissors!). Equally important, every time we crossed paths in the courtyard, she greeted me with a nod of recognition and a smile.
The morning croissants and pastry breakfast was enhanced by the simply delicious coffee of Miss Mary (Kelly). That coffee was every bit as good as in Cafe DuMonde, and I enjoyed several cups each morning.
Here's the criteria for evaluating a hotel: Would I stay there again? Absolutely.
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