There were 2 reasons why I picked this hotel. 1 was that it included breakfast and 2 that there was a free shuttle to the airport.
On arriving to the hotel late afternoon (as we were flying home the next morning) and paying for the room, I noticed that I was charged almost $3 extra and when I questioned the fee I was told that it was for the safe. I said I didn't want to use the safe and I was told that if I didn't use it it would be refunded in the morning. I didn't use it and the $3 was not refunded.
I was asked what time did I need the shuttle to take us to the airport and was told it ran every half hour 24/7. I said 7am would be great only to be told that there is no 7 am shuttle and it would have to be 6.30 or 7.30. I chose 6.30. Why then tell me that it ran half hourly 24/7?
Then was told that we couldn't have breakfast or given antything to eat as it didn't start until 6.30am. If I had known this I would have stayed somewhere else, but I was assured on the phone 3 weeks before that it was fine and they would supply us with breakfast.
There wasn't a coffee maker, coffee, sugar etc in our room so I went to reception and asked to please give me one as I wanted to relax with a cup of coffee as we'd had a very long and busy day. The receptionist didn't believe me and looked at me as if I had taken it but said she would send me one. Made several more trips to the reception desk as my phone calls were not answered and each time was told it was on it's way. After more than 3 hours and still no coffee machine when 2 males came to inspect how come there wasn't one. Another hour passed before we finally got one but were given dirty looks.
About 10pm discovered that there were only 2 very thin pillows on the bed, so back to the reception to ask if we could have an extra 2. More dirty looks from the receptionist and again had to wait quite some time to get them.
The next morning about 6.10am, I went to the reception to use the computer to check on our flights when I overheard a man telling another, that the driver of the shuttle which was supposed to start at 5.30am had not arrived and didn't know if he was coming in at all. He offered the man to drive him to the airport so I asked if we should wait or go with him. He suggested we go with him as we could be stranded with no one to take us.
So no breakfast, no shuttle, no coffee machine, rude staff, charged an extra $3 for nothing.......NEVER AGAIN!!!
The room was ok, only a double bed but clean enough, the staff however were a nightmare and the area suspect.
Wouldn't stay there again even if they paid me.
Travelodge should ban these people from using their name.
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