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Four Seasons Resort Maui at Wailea: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 597 reviews
597 Reviews
5.0 of 5 stars
463
4.0 of 5 stars
66
3.0 of 5 stars
38
2.0 of 5 stars
22
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 8 hotels in Wailea
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 380
Description: Elegant Beachfront Resort situated on 15 oceanfront acres, 17 miles from airport. This description is based on information provided by the hotel.
Address:
3900 Wailea Alanui
Wailea, Maui, HI 96753
Check Rates: $707 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Four Seasons Resort Maui at Wailea

( 25-29 of 597 )
“4 Seasons, 4 Stars not 5”

Four Seasons Resort Maui at Wailea

4 of 5 stars
Farmington, CT
Jun 17, 2008
2/11 found this review helpful

My wife and I stayed at the Four Seasons for the last 2 nights for our honeymoon in the beginning of June. Our room was not ready until 3:15 when check-in was 3pm, but that was not too big of a deal except when you see everyone else checking in and going to their rooms. The room itself was great, with a patio and one of the best bathrooms that we have ever seen. Like everyone says the pool is great and we did not go to the pool until about noon each day and we were able to get cabana's.
Contrary to another reviewer we really enjoyed the fitness equipment being outside, it was a different touch, especially nice to get out of the sun for a little bit. The weight room inside was not that big but very nice, and nicer than the other hotel gyms we stayed at.
The food at Spago was superb!!! Great service and a great meal.
The breakfast at Duo was not very good, and we had a problem with service one morning and they ended up comping our breakfast because we ordered off the menu and they took 45 minutes.
It was a very relaxing hotel to stay with a great beach, and you do not have to leave if you don't want and can be very happy.
My biggest complaint is the service seemed "forced". We stayed at the Hyatt in Kauai and felt that the service was better and friendlier the entire time. Many of the employees of the Four Seasons were not locals, they were from mainland US or Europe. They were too in your face and it felt they were helping you because they had too, not because they wanted too. There was no "aloha" spirit at the Four Seasons, it all seemed fake.

Overall it was a great place to stay and end our honeymoon, but it was not as incredible as many people make it to be.

  • This TripAdvisor Member:
    • Liked — luxurious hotel
    • Disliked — did not feel hawaiian, could have been anywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blubear's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: June 25, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“honeymoon bliss”

Four Seasons Resort Maui at Wailea

5 of 5 stars
Dallas TX
Jun 16, 2008
6/8 found this review helpful

This is absolutely the most amazingly perfect place on Earth.

My husband and I went several years ago for our honeymoon. I stumbled across the reviews while planning another trip and felt compelled to write a little as the pictures brought back so many perfect memories. Obviously, The Four Seasons is still as wonderful as it was while we were there.

We arrived in Maui late in the day and were exhausted. After hasseling with the car rental place and picking up our rental, we arrived at The Four Seasons and immediately went to our suite. Hawaiian music was playing in the background. Champagne was chilling on the table. A bowl of fresh fruit welcomed us.

We were finally able to relax after the long flight from Dallas. We booked an executive suite the first few days but had to move to a regular room for the remainder of the trip. The suite had been booked by someone else prior to our trip--my husband's fault in planning. Moving was not that big of a deal as they handled it all. We were in Maui for a couple of weeks and --once we recovered from the exhausting wedding and began exploring Maui--we spent the latter part of our trip at a Bed and Breakfast in Haiku.

We felt pampered and relaxed and everything was so peaceful and perfect. This was absolutely the cure for our wedding and dealing with stress of it all. We needed to recover from our wedding and this was the perfect place to be with each other and to enjoy our first days as a married couple.

We love adventure and really enjoyed renting a jeep and exploring the Up Country... We opted to purchase gourmet snacks at Safeway (and champagne) to keep in our room. We went to Tedeschi Vineyard...many churches and hidden beaches. We definately loved the CD recording to Hana and it led us to find places we never would to explore. We went on a hike and found a waterfall in a bamboo forest.

Every day should be a day at the Four Seasons in Maui. This was absolute heaven.

We noticed a few celebrities but it was nothing. We did not care or make a deal out of it. We felt like celebrities while there and were treated as such.

We ended up with a special souvenier of a honeymoon baby. The Four Seasons was an amazing beginning to our marriage and the best place to start our life together.

  • This TripAdvisor Member:
    • Disliked — sets the bar for every hotel in which we stay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmeliaS's Summary
Date of Stay: July 2003
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: June 16, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Paradise Found!”

Four Seasons Resort Maui at Wailea

5 of 5 stars
Durham, NC
Jun 15, 2008
7/7 found this review helpful

My husband and I spent the week of May 29 - June 5th at this gorgeous resort. I had read mixed reviews in the past, but found our experience to be beyond compare! We were greeted with leis, ice cold beverages and chilled lavendar scented towels. We did not receive an upgrade from our oceanview room, but were offered a $3,000/night oceanview suite for $500 extra. We decided to stay with our orignal room, which was quite lovely and roomy.

We spent most of our on-property time at the pool, hanging out in our cabana - we usually came down around 11:30 or in the afternoon, and never had a problem getting one. Although I was told that at Christmas week, people sneak down at 4 am to snag one! The service was great - Evian spritzers, ice cold water, yummy beverages (try the Key Lime Colada and the Lava Flow) and delicious lunches. My favorite was the Margherita Pizza. They also bring you frozen icees and cold fruit - such as watermelon or pineapple.

We enjoyed our lunch at Ferraros', and dinner as well. Our 1st night in Maui, we were exhausted, but had an oceanfront table for sunset, so we tried it - and loved it! I had forgotten my sunglasses, so the waitress brought me a platter with 4 pair to pick from - talk about service! We toasted the sunset with a glass of Prosecco. I like my Lobster Risotto (not the best I've ever had, but really good), but my husband said his sea bass was the best, freshest fish he had ever eaten. The view was so amazing, that we had to pry ourselves away after dinner, remembering that the Road to Hana would mean an early start!

The morning of Hana, we had a delicious room service breakfast, and they packed us a picnic basket, complete with cloth napkins and silverware, which made for a wonderful picnic on Hamoa Beach. Other days we ate at Duo - the breakfast buffet was wonderful! $28 for continental, $32 for hot. The made to order shrimp omelette I had the 1st day there was delicious!

We also ate at Spago's, which I loved. Service was great, even though we had pushed our reservation back due to a late return from Hana. I loved the heirloom tomato salad, and the Chinese Pepper Scallops. I had a drink called Lush that was yummy as well. My husband did not like his dinner as much as Ferraro's, but this type of high energy, see and be seen environment is more my style than his.

Our best dinner at the resort was the Ultimate Dinner. Pricey, but worth every penny! You get to plan your own menu, filled with all of your favorite things, in a planning session with the chef. You get your own private waiter, secluded dining area overlooking the beach, a bottle of champagne, a different glass of wine paired with each of the 6 courses, and even a violinist! What a way to spend an anniversary!

We also indulged in the couples massage in the oceanside hale- the Wailea one left us feeling as limp and relaxed as rag dolls!

The gift shops were really nice. I found 2 really cute beach coverups, and even found out that a photo album with a turtle on it I got at the Shops at Wailea, was a few dollars cheaper at the resort.

All in all, it was an unforgettable experience - by the end we were trying to figure out how long we could stay if we sold everything we owned. Unfortunately, it was not long enough!

  • This TripAdvisor Member:
    • Liked — The service, the location, the beauty and attention to detail.
    • Disliked — The rooms do not give you a really good ocean view, especially for the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarsonsMommy's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: June 08, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Four Seasons in Maui is nothing short of incredible!”

Four Seasons Resort Maui at Wailea

5 of 5 stars
Fort Collins, CO
Jun 13, 2008
7/7 found this review helpful

My wife and just returned from 8 amazing nights at the Four Seasons in Maui at Wailea. I do not have too much to add here other than that everything wonderful you have ever heard about this resort doesn't give it enough justice.

From the bellhop boys to the the waiters/waitresses, to the help by the pool everyone was gracious, accomodating and provided absolute impeccable 5 star service! There wasn't one instance where we walked by an employee of the 4S and they didn't smile or say "aloha".

Before we booked our room, we had reservations about which type of room to stay in. To have at least a little view of the ocean from our hotel room was our goal. We chose to stay in the partial ocean view room and never regretted it once. If you choose this route you will actually have a view of the ocean while lying in bed. Man! What a way to wake up by staring out at the most royal blue water I've ever seen! The room provides more than enough room for 2 people. The bathroom is huge with seperate deep soaking tub and marble shower. The room has a little refridgerator that we were able to put some snacks in. One last note on the room. The beds are the most comfortable we have ever slept in! We have been fans of Westin's Heavenly Bed but they don't touch the bed at the 4S in Maui.

It was so awesome to wake up, go for a walk on the path on the beach, have breakfast at the buffet at Duos then go "veg" out by the pool or beach and be waited on hand and foot. They come by every half hour or so and offer you fresh delicious orange slices or pineapple as well as offer a cold towel and spritz if you'd like. What pampering!

If you can afford it, there is no doubt that 4S will leave you completely satisfied. It is pricey, but worth every single penny. It is located in Wailea which is an upscale area in itself with beautiful golf courses, restaurants and shops all within 5 minutes by car.

My wife and I absolutely treasured our time in Maui at the Four Seasons and cannot wait to go back!

  • This TripAdvisor Member:
    • Liked — Everything!
    • Disliked — Nothing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericbaum's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: April 15, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Golf, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Luxurious Stay at the Four Seasons”

Four Seasons Resort Maui at Wailea

Jun 12, 2008
4/8 found this review helpful

My husband and I spent a week at the Four Seasons Wailea at the end of our honeymoon. The resort is absolutely beautiful. The staff is attentive. The grounds are well maintained. The rooms are spacious, luxurious, and comfortable.

We originally booked a partial ocean view room but were upgraded to one that actually faced the ocean, instead of having the angled view as most rooms do. (We weren't on the ocean front, but rather towards the back so that our view faced the beach but also included the grounds.) An expensive bottle of sparkling wine was chilling in the room when we arrived, compliments of the hotel with congratulations on our new marriage. The bathroom was huge, marbled, and spectacular. I loved the built in bathroom sound system, which had a dedicated Hawaiian channel. The bed was wonderfully comfortable and so was the couch, chairs, and lanai furniture. There was a widescreen plasma tv in the room, but we honestly didn't watch much television during our stay. The hotel offers complimentary use of a beach bag during your stay, which we gladly took advantage of daily.

The most disappointing part of the room was the small fridge/bar area. There was a single-cup coffee maker (a Braun that used the T pods). It was incredibly loud and it would take approximately 5 minutes to make a not-quite-full cup of coffee. The complimentary coffee was absolutely hideous, perhaps the hotel's way of getting you to buy a $9 carafe of Kona coffee in the restaurant downstairs? The FS should have offered some local coffee instead, preferably beans you can freshly grind yourself. Another area that could be improved is the complimentary toiletries, which are French. Again, local Hawaiian products would have been a nice touch.

Hanging out at the pool or Wailea beach was a pure delight. FS employees would come around, offering Evian spray, ice water, and even fresh fruit. There are plenty of free use cabanas around the pool. The pool area could have been bigger and deeper but at least everything was very clean and well maintained. Down at the beach, the attendant will set up chairs, umbrellas, and table wherever you please. Ahh, paradise. All FS guests get complimentary use of snorkel gear for one hour a day. Go in the morning - conditions are much better. Wailea Beach is beautiful - one of the best on Maui. There is a beach side path that runs along Wailea, allowing you to walk to other resorts or to the Shops at Wailea.

We dined at all of the FS restaurants. Duo at breakfast is amazing - I cannot give the buffet a higher recommendation. Duo at dinner is good, but Nick's Fish Market at the next door Fairmont is better. Ferraro's offered pretty good lunch sandwiches and a great Italian dinner menu. We enjoyed a beautiful sunset meal overlooking the beach. Everything from the wine, to the salads, to the main courses were absolutely delicious. Not cheap, but delicious. My husband and I also enjoyed dinner at Spago. Both of our fish dishes were delicious. Our one complaint is with the bread. A server came around and asked what type we'd like and then gave us a minuscule little piece. The piece of butter on the table was bigger than both bread pieces combined. (Seriously, just keep your lousy bread crumb and stop embarrassing yourself.) But other than that, everything was great at Spago. We attempted to have drinks and appetizers at the Lobby Lounge one evening but service was so horrendous we left after the first drink. We saw about seven employees walking around but no one seemed to want to take our order. When we finally got our drinks they were puny and weak tasting. If you want a drink do yourself a favor and go sit at the bar at Ferraro's. The drinks and service are a million times better down there.

The FS spa is small but wonderful. My husband and I enjoyed a couples ocean-side massage and it was absolutely awesome. We tried the Mele Wailea signature treatment and it was great - the perfect remedy after a morning of beginner's surfing. Ocean side massages are done in traditional Hawaiian construction hales.

Parking was valet only. The valet attendants were amazing, always offering beach towels, ice cold bottled water, and directions. Most of the other service we had at the resort was similar - very warm and personal. Employees somehow remember your name and your preferences. The only service area that was lacking was the housekeeping, which was largely influenced by the amount of a tip you left. On three occasions my husband and I failed to leave a tip and we received spotty housekeeping - some dirty towels were left in the bathroom, no new complimentary amenities. For $10 (twice a day) the housekeeping was much improved - wonderful turndown, folding up our clothes, lining up our shoes, leaving complimentary slippers next to the bed, as well as fulfilling any special requests we had. I don't mind leaving gratuity for good service, but at a place like the FS the service should not vary so much depending on the tip. Good grief, housekeeping is supposed to be complimentary.

Despite the few problems, my husband and I enjoyed our stay at the Four Seasons immensely. It was a wonderful end to our perfect honeymoon in Maui.

  • This TripAdvisor Member:
    • Liked — Beautiful grounds and rooms, the Spa, and lovely Wailea Beach
    • Disliked — Housekeeping quality, bad complimentary coffee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NebraskaTravelpro's Summary
Date of Stay: June 2008
Member since: June 13, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Golf, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $707 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Four Seasons Resort Maui at Wailea

( 25-29 of 597 )
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Address: 3900 Wailea Alanui, Wailea, Maui, HI 96753