My husband and I spent a week at the Four Seasons Wailea at the end of our honeymoon. The resort is absolutely beautiful. The staff is attentive. The grounds are well maintained. The rooms are spacious, luxurious, and comfortable.
We originally booked a partial ocean view room but were upgraded to one that actually faced the ocean, instead of having the angled view as most rooms do. (We weren't on the ocean front, but rather towards the back so that our view faced the beach but also included the grounds.) An expensive bottle of sparkling wine was chilling in the room when we arrived, compliments of the hotel with congratulations on our new marriage. The bathroom was huge, marbled, and spectacular. I loved the built in bathroom sound system, which had a dedicated Hawaiian channel. The bed was wonderfully comfortable and so was the couch, chairs, and lanai furniture. There was a widescreen plasma tv in the room, but we honestly didn't watch much television during our stay. The hotel offers complimentary use of a beach bag during your stay, which we gladly took advantage of daily.
The most disappointing part of the room was the small fridge/bar area. There was a single-cup coffee maker (a Braun that used the T pods). It was incredibly loud and it would take approximately 5 minutes to make a not-quite-full cup of coffee. The complimentary coffee was absolutely hideous, perhaps the hotel's way of getting you to buy a $9 carafe of Kona coffee in the restaurant downstairs? The FS should have offered some local coffee instead, preferably beans you can freshly grind yourself. Another area that could be improved is the complimentary toiletries, which are French. Again, local Hawaiian products would have been a nice touch.
Hanging out at the pool or Wailea beach was a pure delight. FS employees would come around, offering Evian spray, ice water, and even fresh fruit. There are plenty of free use cabanas around the pool. The pool area could have been bigger and deeper but at least everything was very clean and well maintained. Down at the beach, the attendant will set up chairs, umbrellas, and table wherever you please. Ahh, paradise. All FS guests get complimentary use of snorkel gear for one hour a day. Go in the morning - conditions are much better. Wailea Beach is beautiful - one of the best on Maui. There is a beach side path that runs along Wailea, allowing you to walk to other resorts or to the Shops at Wailea.
We dined at all of the FS restaurants. Duo at breakfast is amazing - I cannot give the buffet a higher recommendation. Duo at dinner is good, but Nick's Fish Market at the next door Fairmont is better. Ferraro's offered pretty good lunch sandwiches and a great Italian dinner menu. We enjoyed a beautiful sunset meal overlooking the beach. Everything from the wine, to the salads, to the main courses were absolutely delicious. Not cheap, but delicious. My husband and I also enjoyed dinner at Spago. Both of our fish dishes were delicious. Our one complaint is with the bread. A server came around and asked what type we'd like and then gave us a minuscule little piece. The piece of butter on the table was bigger than both bread pieces combined. (Seriously, just keep your lousy bread crumb and stop embarrassing yourself.) But other than that, everything was great at Spago. We attempted to have drinks and appetizers at the Lobby Lounge one evening but service was so horrendous we left after the first drink. We saw about seven employees walking around but no one seemed to want to take our order. When we finally got our drinks they were puny and weak tasting. If you want a drink do yourself a favor and go sit at the bar at Ferraro's. The drinks and service are a million times better down there.
The FS spa is small but wonderful. My husband and I enjoyed a couples ocean-side massage and it was absolutely awesome. We tried the Mele Wailea signature treatment and it was great - the perfect remedy after a morning of beginner's surfing. Ocean side massages are done in traditional Hawaiian construction hales.
Parking was valet only. The valet attendants were amazing, always offering beach towels, ice cold bottled water, and directions. Most of the other service we had at the resort was similar - very warm and personal. Employees somehow remember your name and your preferences. The only service area that was lacking was the housekeeping, which was largely influenced by the amount of a tip you left. On three occasions my husband and I failed to leave a tip and we received spotty housekeeping - some dirty towels were left in the bathroom, no new complimentary amenities. For $10 (twice a day) the housekeeping was much improved - wonderful turndown, folding up our clothes, lining up our shoes, leaving complimentary slippers next to the bed, as well as fulfilling any special requests we had. I don't mind leaving gratuity for good service, but at a place like the FS the service should not vary so much depending on the tip. Good grief, housekeeping is supposed to be complimentary.
Despite the few problems, my husband and I enjoyed our stay at the Four Seasons immensely. It was a wonderful end to our perfect honeymoon in Maui.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Golf, Spa