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ResortQuest Waikiki Beach Tower: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 154 reviews
154 Reviews
5.0 of 5 stars
102
4.0 of 5 stars
39
3.0 of 5 stars
5
2.0 of 5 stars
5
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 89 hotels in Honolulu
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 140
Description: High-rise Condominium Resort, modern guest amenities, multilingual staff; situated across from Waikiki Beach. This description is based on information provided by the hotel.
Address:
2470 Kalakaua Avenue
(formerly Aston Waikiki Beach Tower)
Honolulu, Oahu, HI 96815
Check Rates: $460 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of ResortQuest Waikiki Beach Tower

( 11-15 of 154 )
“Nothing but problems!!!!”

ResortQuest Waikiki Beach Tower

Jun 27, 2008
3/6 found this review helpful

This hotel is truly the worst experience we've had on our trips to Hawaii. This hotel is rated highly but the rooms are dated, with many maintenance issues that are not fixed satisfactorily. Our room stayed in the mid-seventies although our thermostat was set on 65, so the extra money we paid for an ocean view was lost as we had to keep our curtains closed to try and keep the room cool. The bathtub drain didn't work and you stood in a foot of water taking a shower - how did they clean the tub with that? While it got fixed, the toilet leaked all over the floor, while at the same time making an incredibly high "shreaking" noise every time it was flushed. The toilet had to "have a part ordered" - are you telling me that a hotel with twenty plus floors does not have extra parts for toilets - the most commonly used facility in the hotel?? We were unable to access the internet, had to have someone come in and physically turn it on, yet another time we had to wait in our room to get something fixed. The elevators - they are "secure" - but when you are supposed to go up you go down and vice versa. One day we had to walk down from our floor to get out of the hotel because the elevators "weren't working". We were offered to change rooms but since we had already unpacked, the inconvenience should not be placed on us. This hotel is NOT anywhere worth the money we paid for it and definitely NOT anywhere near the rating given. The response from management was non-existent and the lacksadaisical attitude from the front desk staff was just insult to injury. Whether a family or couple, this is an awful hotel. The pictures are deceiving for the rooms, what you pay for and expect is NOT what you get.

  • This TripAdvisor Member:
    • Liked — Checking out
    • Disliked — Everything was a disappointment. EVERYTHING!!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler01Alaska's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: June 27, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Waikiki96815, General Manager
(Management representative)
Jul 16, 2008
Aloha,

I would like to sincerely apologize to this guest for their experiences while staying in Waikiki. In reading through their comments however, I'm just wondering if this could be a situation of mistaken identity. The Waikiki Beach Tower is a luxury condominium that is 40 stories high and has spacious 2 bedroom suites and not hotel rooms. Although we feature 24/7 watchman services, our elevators do not require key card access which is what I believe this guest is referring to when they said that the elevators were "secure".

I would like to welcome this guest to e-mail me at mike.tasaka@resortquesthawaii.com
and if their experiences were at the Waikiki Beach Tower, I can assure this guest that "I will make things right."

ALOHA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $460 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent Stay at Resortquest Waikiki Beach Tower”

ResortQuest Waikiki Beach Tower

Jun 26, 2008
2/2 found this review helpful

We (myself, husband, and two boys aged 14 and 11) stayed 6 nights at the Resortquest Waikiki Beach Tower. We had a fabulous room on the 38th floor. It was spacious (I can’t imagine staying in a regular hotel room anymore) and totally remodeled with granite throughout (kitchen and bathrooms). The views of the beach and Diamond Head from our room were unobstructed. We enjoyed watching the fireworks on Friday night (approx. 8:00pm). We also had a view of the movie screen on the beach, a partial view of the entertainment shows on the beach, and of course a full view of the surfers at Waikiki Beach. Although the OVERSIZED balcony was the best spot for viewing, the views from the master bedroom (which must be requested) and family gathering area were also outstanding.

The room was very spacious and welcoming (Thanks to Tomo for accommodating us). The NBA Western Conference Champions (LA Lakers) were playing in the finals during our stay (Thanks to Scott for keeping us updated). The staff at the facility were very nice and warmly greeted us whenever we passed through the lobby. The security guards were also very kind and could be seen walking the property on a regular basis. They also greeted us whenever we passed, making us feel safe and feel as though they knew who was staying at the hotel (Thanks guys).

My boys brought their X-box 360 and were ecstatic about being able to connect their “gear” at all three T.V.’s even though the screens were smaller than they’re accustomed to and the T.V.’s were a bit dated. Nevertheless, it worked for them during our down time (which was not much as we were very busy). The room also had internet connection with a desk that faced the ocean view (Fabulous!).

The kitchen had all the necessities and we were thankful because we cooked a few meals at the hotel during our stay. We enjoyed eating on the balcony while watching the activity on Waikiki Beach. Although the hotel is located directly across the street from the beach, it felt as though it was located on the beach, as we were on the 38th floor with no obstructions to our ocean view.

We also liked having a washer/dryer in our room. It was very convenient to use for washing/drying swim trunks after the boys went surfing (they took semi-private lessons for the first time and were surfing within the hour). It also allowed us to pack lightly. Tide detergent was provided by the hotel.

The hotel also provided twice daily maid service. It was nice having the room cleaned twice because we returned often to change out of our beach clothing, shower, and prepare for the night time activities. After leaving for our night time activities, we returned to fresh towels, turned down beds, and little treats to enjoy (the boys loved the treats and tried to guess the type of treat they would receive each night). Although the treats were nice, we missed the comfort of a “dream” bed; however, the mattress provided was sufficient.

The hotel is still in the process of remodeling some of the rooms. We did not hear any noise from the construction work. One of the elevators was padded with carpet to prevent damage to it during the construction process. While this didn’t look very good, we appreciated being able to utilize it. Otherwise, the wait for the elevator could have been much longer. We were satisfied with the timely movement of the elevators. There were no restaurants at the hotel, but plenty nearby. We did not utilize the swimming pool or other amenities at the hotel nor did we go see what the areas looked like. We were too busy traveling around the island. We rented a car during our stay and were happy with enjoying the sites at our own leisure.

In conclusion, we enjoyed the great location, panoramic view, and spacious (2-bedrooms) condominium style room. We were happy with our selection, as we were able to ENJOY our VACATION without feeling cramped in a small hotel room. We plan on returning to the Resortquest Waikiki Beach Tower.

  • This TripAdvisor Member:
    • Liked — Spacious room with panoramic view.
    • Disliked — No "Dream" bed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRIPPINCALIFORNIA's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: April 23, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
Waikiki96815, General Manager
(Management representative)
Jul 21, 2008
ALOHA!

We would like to thank this guest for staying with us and for their very positive comments! We are trying very hard to make our suites the "home away from home" that our guests have come to enjoy over the years and we're still working on them. We hope to have in the near future those "dream" beds that were mentioned along with either wall-mounted or pedestal LCD's. Having traveled on the mainland quite frequently I know that these are standards that everyone comes to expect and we're working hard towards making those expecations a reality.

Our staff really tries their best to make each and every guest vacation the best it can be and we hope that all of you reading this will come and experience it for yourselves.

ALOHA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $460 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“PERFECT FAMILY VACATION!”

ResortQuest Waikiki Beach Tower

5 of 5 stars
Miami, Florida
Jun 26, 2008
1/1 found this review helpful

This was our 2nd and final stop from Maui to Oahu. Our first family vacation trip to Hawaii and so I wanted it to be real special. I did my research and read the reviews this property had. I am so happy to have chosen such magnificent place to stay. We couldn't have asked for more - we had a beautiful unit (1103) with absolutely breathtaking views from our bedroom lanai to the living room. Everything was just perfect from the decor, the spacious bedroom with comfortable bed, the living room area, dinning area, the bathroom and not to mentioned the kitchen. WOW, kitcen was equipped with everything needed to cook. I just really enjoyed cooking/preparing meals for my family in such beautiful kitchen. But that's not all - our unit even had a washer and dryer which was just perfect. I mean what more can you possibly want? This, by far was the BEST!

The staff - THE BEST! So professional and always willing to help and answer any questions we had. Every morning and evening they would all greet us with big smiles in their faces. I mean these people were just all so friendly and happy. The lady in charge of cleaning our unit always made sure we had everything we needed from towels, toiletries etc. She would even leave us cookies and cinammon toast as treats. Mandy (Valet) was always cheerful and willing to assist in anything that was needed. He even called us immediately upon loosing our camera. We were devastated, since it was our first trip to Hawaii, but just when we thought all hope was lost here this wonderful man calls us and gives us the great news. Not to mentioned the very nice lady that found it and returned it. If you do read this we all say "thank you"! Your kindness in returning it, is very much appreciated. We had valuable pictures in such camera of our wonderful vacation. Thank you all at Waikiki Beach Resort - Thank you for such wonderful stay, thank you for helping make this vacation a very memorable one never to be forgotten. Thank you all from the bottom of our hearts. We cannot wait to come back again next year June 2009.

Until we meet again next year June 2009,
The Flores Family
Miami, Florida

  • This TripAdvisor Member:
    • Liked — Everything - No Complaints! PERFECT
    • Disliked — Not Applicable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iflores1102's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: September 05, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Other
Was this review helpful? Yes No
Check Rates
Average price*: $460 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great location”

ResortQuest Waikiki Beach Tower

4 of 5 stars
Dublin, Ireland
Jun 23, 2008

We stayed here on the 2nd stop of our honeymoon.

Hawaii is a place that I always wanted to go to and I was'nt disappointed.

We stayed here for a week and we really liked the hotel.
We got an honeymoon upgrade when we booked.
And when we arrived we were upgraded to a room with a king sized bed.However this room only had a partial sea view,whereas we had booked a full sea view.So we changed rooms.
The seaview was fabulous and we really were glad we changed rooms.
The room was a nice size but balcony had only one chair which was a bit strange.
The staff at the front desk were only okay to be honest.Particulary when we asked to be moved.One lady in particular was really unfriendly.
However all of the housekeeping staff and bellboys were really friendly.
The buffet breakfast on the beach was a great idea and the food was actually quiet good.
The hotel is in a good location but when we go back,we might stay further down the sea front.
I would recommend this hotel to friends,although some of the front desk staff need a bit of hug...!!!!!!!!!!!!!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Front desk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Setanta04's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: July 06, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Management Response
Waikiki96815, General Manager
(Management representative)
Jul 22, 2008
Aloha!

We would like to thank this guest for staying at one of our many ResortQuest properties on Oahu and we sincerely hope that they allow us to host them once again in the future.

In reviewing their comments it seems as though they may have stayed at another ResortQuest property as the Waikiki Beach Tower does not have a buffet breakfast on the beach. We do however have spacious 2 bedroom suites which also include a full kitchen that offers everything one would need to prepare a meal or meals for a party of six and offers a wonderful option to dining out.

I would also like to apologize for the service this guest encountered at the Front Desk however was very pleased to see that the property's housekeeping staff and bellmen were very friendly.

We look forward to hosting this guest in the future and until then,

ALOHA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $460 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great location with plenty of room. Excellent staff! Lovely.”

ResortQuest Waikiki Beach Tower

4 of 5 stars
Mid Cities, Texas
Jun 4, 2008

Our stay at the Resort Quest Beach Tower was very nice. I just love the Resort Quest properties and this one certainly did not disappoint. Our group of 4 stayed from May 16 - 21, 2008 in a 2B/2B condo. It was mostly updated and had a wonderfully large lanai to enjoy breakfast on each morning.

We had a view of Diamond Head from the kitchen window and out one of the master bedroom and bath windows.

This condo gave all of us plenty of room without feeling crowded. The exception to this was the guest bathroom was very small and the hall closets were filled with shelving which made it challenging to find a place for the suitcases to live. We managed just fine.

Love having a washer and dryer in the unit. We used this several times and greatly saved on the amount of clothing we brought. Plus they replenish the detergent every day, which we didn't expect. The maids come in twice a day which was wonderful. Having the turn down service at night was always a pleasure. We found something different on our pillows each night. On our way back from dinner each night, we started to guess at what would be there.

The staff at the Beach Tower are wonderful as well, Everyone there was always friendly and willing to help with whatever our questions or needs were. Aloha definately resides here! The valets were great too. Greg and the others were very helpful with maps or directions to places as we headed out. They even pointed us to some very good places to eat. Thank you guys!!

The only problem we really encountered was the ice maker in the fridge was not working. When I asked about this, ice was brought to our room in about 5 minutes.

This was our first visit to Oahu. We've been to the islands 4 other times. Oahu was very nice and we enjoyed our visit. However, Waikiki is the 11th largest city in the US. It's a BIG city. You will have city noise around you and I noticed it while in the condo. One afternoon we were jet lagged and really needed a nap. Well, there was a jack-hammer going all afternoon on the sidewalk below. This prevented us from a much needed nap.

We saw the highlights of the island like the Arizona Memorial, Punchbowl, Diamond Head, Hanauma Bay, Chinaman's Hat, the North Shore, Byodo-In Temple, and others. There's just too much to see and do in one vacation.
Oahu is lovely and staying at the RQ Tower was an excellent location. Right across for a nice protected beach, all kinds of dining options are only a few minutes walk, and shopping!


If you are looking for more than a hotel room, this is certainly the place. With a complete kitchen, it allowed us to save a considerable amount of money on food. We had breakfast each morning on the lanai and prepared lunch there too.....or packed a picnic lunch if we knew we would be out most of the day.
Dinner was the exception. We went out each night and then walked off dinner by walking around window shopping or watching the street performers.

You can't go wrong with RQ!

  • This TripAdvisor Member:
    • Liked — First, location. Second full kitchen with maid service.
    • Disliked — The city noise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ljthumper's Summary
Date of Stay: May 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: April 24, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Management Response
Waikiki96815, General Manager
(Management representative)
Jun 10, 2008
ALOHA!

We are so glad this guest had a wonderful time with us as our staff really tries to make each and every guest stay the best it can be. I was disappointed to hear that there was some challenge with the ice maker in the suite however I'm glad that our staff was able to respond quickly. And we will be having our Engineering department check on the refrigerator to ensure that all is in proper working condition.

And "ljthumper" is right, there are a lot of exciting things to do on Oahu and and so we hope they'll be back soon!

ALOHA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $460 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of ResortQuest Waikiki Beach Tower

( 11-15 of 154 )
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ResortQuest Waikiki Beach Tower Also Known As

Address: 2470 Kalakaua Avenue, (formerly Aston Waikiki Beach Tower), Honolulu, Oahu, HI 96815