I was sent to Honolulu for a work seminar [lucky me!] and wanted to extend my stay for a few days. I booked the Aqua Aloha Surf through an online agency with a special offer. I found out just before my trip that my company made a mistake on the dates and was off by one day between hotel stays. Of course when you buya promotional offer through an online vendor there is no room for error. You can never reach them to resolve a mistake and they usually will not have the promotional rate any longer. It can be quite costly to fix this sort of mistake. I called the Aqua Aloha Surf directly this time and was very pleased with the service I received. Reservations resolved the problem to my satisfaction. I had some other questions so I called the front desk and spoke with Vinh who was pleasant and helpful. When I had a special request he transferred me to the the manager Jullian. Jullian was great and readily available. I was never given the run around that I have had at other hotels and he was very helpful and considerate. This was my first time using tripadvisor and I learned that some of the negative reviews have to be taken with a grain of salt. Complaints such as noise for example are common to all Waikiki hotels regardless of price. Aqua Aloha gave me options so that I could make my own decision as to what type of room would best suit my needs. I will be coming to Hawaii again soon with an elderly parent and will definately stay at the Aqua Aloha Surf and Spa Hotel as I know they will be attentive to our special needs. The locations is great and I enjoyed my stay Mahalo to the friendly staff and Aloha.

My stay at the Aloha Surf was very pleasant. Staff were very friendly which counts for so much. Check in was smooth and hassle-free. When we arrived at the room, it turned out that my travel agent had not requested the type of room I had specified. However, the front desk were very helpful with making new arrangements.
The standard rooms themselves are maybe a little smaller than what I would consider normal, but very adequate for my purposes so that wasn't a problem.
There is an ATM available in the lobby, but the machine will charge you $2.50 for a withdrawal.
The only problem was the traffic noise outside the hotel. It was very loud at night and early morning. However, if you're not averse to wearing earplugs, problem solved.
I would stay here again if I am lucky enough to return to Hawaii!

After reading some of the reviews about this hotel I was a little worried that we would be staying there. But I have to say, I was pleasantly surprised.
We were upgraded on check-in to a lovely spacious suite with a very comfortable king sized bed and a balcony with a view of the ocean and the mountains. The room was tastefully decorated and the staff were plesant.
Like all buildings in Waikiki, it is on the older side and like alot of the buildings, the room has louvered windows. The hotel is well located, close to a supermarket, bus stops and only a short walk to the beach.
We did have a couple of minor issues with the internet in our room and the toilet in the bathroom, but both these were fixed within half an hour of notifying the staff.
The breakfast is buffet style, muffins, pastries, toast, fruit and bagels, but this was more than enough to keep us happy.
One word of warning, you will get street noise. Having said this, you would get street noise no matter where you stay in Waikiki, it is a noisy place. The hotel is actually down one of the quieter streets you could stay on. I did't get woken once by the noise outside, but if you are a light sleeper, perhaps reconsider your stay in Waikiki.

This budget hotel is good for its price, usually under $100/night. It is centrally located in Waikiki, so you can walk to the beach in about 5 minutes. The rooms are renovated with a modern look, each having a flat screen television. The rooms are a little small, but you're not going to be indoors most of the day anyways.

The staff was friendly and helpful. When I checked in to my room. My window faced construction work on the front of hotel. I could literally see the workers walking past my window on their scaffold. When I asked to change my room, they apologized and upgraded me to the deluxe room. If you're going to make reservations, make sure you don't get the side where the constructions at. They will be at it for a couple of months.

Parking is $15/day for your car rental, but that is the norm at most hotels. The biggest problem was the air conditioner, which would intermittently buzz loudly. I got use to it, but may bother others.

I would definitely stay here again. Its a great deal for what you get. If you're trying to wine and dine a girl/guy or you're on your honeymoon, maybe staying on the beach would be a better choice.