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Embassy Suites San Juan Hotel & Casino: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 178 Reviews
5.0 of 5 stars
63
4.0 of 5 stars
74
3.0 of 5 stars
17
2.0 of 5 stars
22
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#6 of 14 hotels in Carolina
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 299
  • Address: 8000 Tartak St. Carolina 00979 Puerto Rico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: All-Suite Atrium-style Hotel located in the Isla Verde district, one block from the ocean. This description is based on information provided by the hotel.
No Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $230 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Embassy Suites San Juan Hotel & Casino

( 21-25 of 178 )
“They thought of everything”

Embassy Suites San Juan Hotel & Casino

4 of 5 stars
twin lakes wisconsin
May 22, 2008
6/6 found this review helpful

My two friends and I(50 something) chose this hotel for a girlfriend getaway and it was perfect for our needs.We arrived on Friday night and getting a taxi from the airport was very easy and quick.
My one and only complaint is the room we reserved and reconfirmed the day before was not available. We reserved a room with two doubles, but they said the only thing available for that night was one king. They had a big party in the lobby and the only way they could accomodate them was to give them our room for the night. One of my friends planned on sleeping on the sofa anyway, so we agreed .They did comp the extra person fee as our original reservation was for two and later turned out to be three. We thought that was fair.The next day around 2 they moved all our stuff, we didn't have to wait around, and just stopped at the desk to exchange keys.
The staff were all friendly and at least twice a day someone would ask if everything was ok with our room.One day we forgot the do not disturb sign on the door all day and there was a message under the door saying what time the maid was there and if we needed anything like clean towels, don't hesitate to call.
I really like the layout of these suites. There's quite a space between bedroom and living room and a tv in both rooms, so especially travelling with friends who might be on different clocks, you don't have to tip toe around for fear of waking someone up. There's a frig,microwave,coffeemaker,coffee ,tea and I brought some paper plates and plastic cutlery that really came in handy with leftovers.There's a large grocery store around the corner, so we kept the ice bucket full and had a lot of drinks and snacks in our own little place. A standard room wouldn't have been nearly so comfortable.
The beds were very comfortable and the powerful shower was heaven, expecially after a day of walking around in that heat. I read a review saying the pool was cold,well,not anymore. We thought it was perfect. By July, it'll probably be too warm. This Puerto Rican sun is hot,hot,hot! There always is a breeze tho, so it doesn't seem as hot as other places I've been in May.
We thought the breakfast in the morning was a huge savings and very good. The first day I skipped the omelettes and just had scrambled eggs, but don't do that. You pick all your own ingredients and put it in a bowl, then wait about 2 minutes and yumm. There's also bacon, sausage, potatoes, fruit, pastries and more I've forgotten. Really a nice way to start the day.
The manager's reception at night was nice, but not worth a trip back to the hotel if you're doing something else. They serve only Medalla beer, their mixed drinks are quite weak, and surprisingly enough I liked the wine the best. The chardonnay was actually quite good.
Another convenience here was free internet in the lobby(3screens). There were quite a few businessmen when we were there, so I only had a little wait a couple times. I imagine when there's more kids in the summer, that might be a different story. I think there's also free service in rooms, but I didn't check into that.
The biggest complaint I've read about this hotel is that it's not on the beach. I guess if you want to spend all day on the beach, that would be a consideration. We only spent an hour or two each day so the block and a half walk was no inconvenience to us.After a long tiring day that pool was so nice and never a problem finding a chair at anytime.Again, that might change in the summer.
The area around the hotel has lots of restaurants from American chains to cheap authentic to posh and upscale and you can walk to all of them,Im not a fan of chain restaurants, but the Outback in the hotel was actually quite good.
It's about $20.00 for a cab to OSJ and the rain forest is about 45 minutes away and a definite must see.When you add it all up, this is a great location and a great value. We would definitely return.

  • This TripAdvisor Member:
    • Liked — We liked a lot
    • Disliked — they gave our room away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathy/baits's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: March 11, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Embassy Suites, Isla Verde”

Embassy Suites San Juan Hotel & Casino

4 of 5 stars
Woodstock, Georgia
Apr 30, 2008
5/5 found this review helpful

The Embassy Suites is a very comfortable hotel. The breakfast is great in the morning. The staff was friendly. The hotel was beautiful and clean. The pool was freezing. It was hard to even put a toe in. This hotel is within walking distance to the beach, casinos, restaurants (coco bongo is cheap and good) and wal greens.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Hotel! For A Great Price! April10-14”

Embassy Suites San Juan Hotel & Casino

Apr 29, 2008
5/5 found this review helpful

The Embassy Suites in San Juan was by far the BEST decision we made on this trip. You get more then what you pay for, the price was great since it included a delicious Cook to order breakfast every morning & a Happy Hour everyday from 5:30-7:30 all you can drink plus free snacks. The bartenders were great! & Friendly. Those are just a few things that saved us a whole lot $$. The rooms were Spacious & clean! a nice wet bar, a separate living area and great staff! The pool was just beautiful! And relaxing. The casino was a bit small but comfortable and every night they raffle gifts & prizes. I won a $50 raffling prize! This hotel was only a block 1/2 from the beach and just steps away to all restaurants, Hotels & Night Life. The front desk was very helpful with directions etc. The gym room came in handy, and so did the laundry room. There was an Outback Steakhouse in the Hotel the food was great and the prices were reasonable. A small convenience store was great for snacks, cigarettes, & last minute things. The Lobby was just beautifully decorated with Palm trees and ponds, it was just so! Worth it.. We stayed for 4 days but wished we were there longer! Now where are you going to find a great deal like this??? At the Embassy Suites!!
There was a small restaurant "Mi Casita" just in the plaza 1blk away with Great! Spanish food for a great price. Also there was an "Edith's Cafe" right across from the Hampton Inn Suites on Isla Verde Ave with Delicious food and reasonable prices. Lupis, was a nice place to hear music & have a couple drinks good food as well. I would recommend this hotel to all my friends & family!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wnliz's Summary
Date of Stay: April 2008
Member since: April 29, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice hotel close to the beach...”

Embassy Suites San Juan Hotel & Casino

4 of 5 stars
Williamstown, New Jersey
Apr 29, 2008
6/6 found this review helpful

We, 2 adults and 2 kids (ages 9 and 11) stayed here in April 07 for 4 nights compliments of HHonors points...yeah, I know, I'm a bit late with the review - sorry.

Great location – close to the airport, and about a block and a half from a very nice beach. We never heard the planes at night and slept wonderfully. However, the hotel is very close to the airport and you can easily see the planes land but the noise was pretty much drowned out by the outside noise from people and the waterfall at the pool.

The rooms were of a typical Embassy Suites, more than accomodating for the 4 of us...clean and comfy.

We all loved the huge breakfast every morning and the evening social hour. Since we were travelling with the kids, I really liked having an Outback as the onsite restaurant. The food was prepared just as in the States complete with steamed veggies – something hard to find in the islands. Just a block and a half away is the main street with Burger King, Walgreens, and other fast food type restaurants. We also ate at the Mi Casitas restaurant and had a great meal. It is in walking distance, only two blocks.

The area pool was great. The kids didn't mind and swam every day. It is a beautiful free form pool surrounded by palm trees.

We took the bus to Old San Juan, which was really a good time. We toured the forts and walked around town. We also rented a car from across the street and drove to El Yunque which we all really liked. You can drive through most of it, however, there are also some pretty scenic hiking trails.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerseyboy99's Summary
Date of Stay: April 2007
Member since: March 12, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice Stay.”

Embassy Suites San Juan Hotel & Casino

2 of 5 stars
Arkansas
Apr 27, 2008
1/2 found this review helpful

Hotel overall is nice. The furnishings in the room need replaced. When you sat on the sofa you were practically sitting on the floor. The rooms were much smaller than other embassy suites I have stayed in. Pool area was very nice. Food was good. Bell staff was more helpful than anyone. Really the only problem I had was at the breakfast area when I was asking the girl where stuff was she was rude and walked off. Everyone else was nice,

  • This TripAdvisor Member:
    • Liked — Pool & Casino
    • Disliked — Room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arant's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: August 07, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Embassy Suites San Juan Hotel & Casino

( 21-25 of 178 )
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