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Embassy Suites San Juan Hotel & Casino: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 177 reviews
177 Reviews
5.0 of 5 stars
63
4.0 of 5 stars
73
3.0 of 5 stars
17
2.0 of 5 stars
22
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#6 of 14 hotels in Carolina
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 299
Description: All-Suite Atrium-style Hotel located in the Isla Verde district, one block from the ocean. This description is based on information provided by the hotel.
Address:
8000 Tartak St.
Carolina 00979
Puerto Rico
Check Rates: $222 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Embassy Suites San Juan Hotel & Casino

( 15-19 of 177 )
“Will never forget this place, the best!”

Embassy Suites San Juan Hotel & Casino

5 of 5 stars
Pennsylvania
Jun 30, 2008
3/3 found this review helpful

This place was just the best! I won't forget the breakfast they had, they had Spanish oatmeal, Spanish corn meal, Spanish maizena and all sorts of other delicious stuff in their buffet. They even had a chef cook up omelets any style you wanted them in.

Parking was not an issue at all.

The pool was perfect, with a private jacuzzi as well. The pool has a beautiful waterfall that you just want to sit under all day.

There's also the funniest and funnest bingo event every night. You have to try it once.

Free drinks between 5-7pm every night as well. All you can drink, we would take our drinks to the jacuzzi and just come back for more and more.

The rooms were great, two tv's, comfy, comfy bed, cleaning people were great. Even folded some clothes I left hanging around.

I actually recently stayed at the Gran Melia in Rio Grande, big mistake, you dont get a quarter of the stuff you get at Embassy, and the Embassy is a quarter of the price. Will stay at Embassy from here on end.

The hotel was also near so much night life, walking distance to starbucks, a must have for me. Walgreens is nearby if you need anything urgently at night since its open 24hrs. Again, a 4 minute walk.

It gets 6 stars from me.

  • This TripAdvisor Member:
    • Liked — Breakfast, the bestttttttttttttttttt!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierDiaz4's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: June 30, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the Suites!”

Embassy Suites San Juan Hotel & Casino

4 of 5 stars
Baltimore, Maryland
Jun 21, 2008
4/4 found this review helpful

We stayed at the Embassy Suites in San Juan for a week around Memorial Day. It was great! It was literally 4 minutes from the airport which made getting there and leaving very easy.

There were 4 of us and the suite had more than enough room for 4 women and all of their things. The complimentary hot breakfast every morning was a great way to start the day and the manager's reception every evening was a great way to start the night. I highly recommend the "San Juan Bombs" from the singing bartender!

Check in was fine after a bit of a wait and the room was clean. The only issue we had was getting enough towels - 4 women and 2 sets of towels is an issue and we had trouble getting the staff to understand that.

The beach was a short walk from the hotel and along the way there is a little strip mall with almost everything you need. There's a grocery store, several restuarants - fast food and sit-down, and several other stores. The beach is gorgeous but make sure to rent a beach chair because as the day progresses there is more and more trash in the sand. The water is beautiful and the sunset was absolutely gorgeous.

We took two excusions while we were there. I highly recommend the El Morro Fort tour. It's fun, historical and It's a great way to see Old San Juan as well. We also did the Bacardi "Factory" tour but that was pretty disappointing. Aside from the free drinks and cheaper prices in the gift shop, it's just a staged tour where you walk through a series of museum like rooms and listen to the narration of the tour guides. Security is off the hook to the point where you can't even walk from one area of the compound to another even though you can see where you are going. Instead you have to wait for the little train. Boo!
I also HIGHLY recommend doing a tour of the El Yunque rainforest. It was absolutely gorgeous with lots of breathtaking views and worth the 30-45 minute ride each way.

On one of the days we all decided to take the bus down to Old San Juan to walk around. For .75c you can't beat the price. Just ride the bus to the end of the line and you are there. It's a great way to see locals and the "real" San Juan.

Overall I had a great time. It's beautiful there, the weather is beautiful and so are the people. I am planning to go back next year around Memorial weekend again and I will be staying at the Embassy Suites again. I can't wait!

  • This TripAdvisor Member:
    • Liked — How close it was to the airport, the complimentary hot breakfast and manager's reception
    • Disliked — Trouble getting enough towels from housekeeping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Purpose73's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: February 24, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“everything ship shape”

Embassy Suites San Juan Hotel & Casino

5 of 5 stars
Arizona
Jun 16, 2008
4/4 found this review helpful

After reading so many horror stories on other San Juan hotels, I booked the Embassy Suites for the first few nights with the plan to check out some other (cheaper, closer to town) places after I landed. This Embassy Suites is right near the airport. I did not hear airplane noise.

Everything here worked perfectly and was clean and ready for me. The hotel is beautiful and well maintained.

There was horrific noise in the 8-story atrium most nights, either from the local band at the bar or the large banquet parties booked every night. BUT...the living room of the suite acted as a buffer, and when I went into the bedroom with the door shut, I couldn't hear a thing.

The internet access was free, but when I logged on the first time it said I would be charged $10 per day. (I was not charged, just confused.)

This neighborhood is listed as Carolina, but the locals call it "Isla Verde" after the great beach that is 2 blocks away. There is a bus (A5) that runs all the way down the coast into Old San Juan for 75 cents, but the service is slow and erratic. It goes through 2 housing projects, which might scare some people, but I felt safe. If you are not going to take the bus, taxis are expensive. Most people say you should rent a car in San Juan, but the drivers don't follow right-of-way rules, and I'm glad I did not. Parking in all of San Juan and Isla Verde is a nightmare, and the valet at the hotel was $20.

If you just want to relax and go to the beach/pool every day, this place would be great. The management pays attention to details here, so you can relax. It's far from cultural attractions and real local neighborhoods.

  • This TripAdvisor Member:
    • Liked — attention to detail...everything ran perfectly here
    • Disliked — Far from the local scene. I can't afford to stay 10 days at such a place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
azjon1's Summary
Date of Stay: June 2008
Member since: June 16, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great hotel, Great location. Perfect”

Embassy Suites San Juan Hotel & Casino

5 of 5 stars
Baltimore
Jun 16, 2008
2/2 found this review helpful

My wife and I stayed here for part of our honeymoon. The rooms are large, clean and perfect for relaxing. The cooked to order breakfast was always good and the free 2 hour happy hour was very nice as well. The hotel is clean and in a great location. Less then a 3 min walk to a perfect beach. The hotel pool is fantastic and the staff go out of their way to help you out. You are also close to Old town San Juan, about 10 min by taxi. Also close by there is a Ritz, El San Juan hotel and and intercontinental. All three are great if you want to get dressed up and go for a great meal, diner and dancing, all with great casinos. This hotel is great value for money. I would not stay anywhere else.

  • This TripAdvisor Member:
    • Liked — Great value for money
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teejohn's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: June 16, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great San Juan Hotel”

Embassy Suites San Juan Hotel & Casino

4 of 5 stars
atlanta, ga
Jun 10, 2008
3/3 found this review helpful

Me and wife stayed here 5 days 4 nights June 5th - June 9th. The hotel is a short 2 block walk to the beach, and close to lots of restaraunts and nightlife. The free breakfast in the morning is great - the happy hr is ok (drinks are really weak - which is what what you would expect when it's free). Only other complaint I had was the casino, as other guest have said, it was small - and the beverage service was slow...but overall, this place is a good place to stay.

  • This TripAdvisor Member:
    • Liked — Free Breakfast
    • Disliked — Happy Hr drinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nickyb07's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: April 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, People with disabilities, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Embassy Suites San Juan Hotel & Casino

( 15-19 of 177 )
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