We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in El San Juan Hotel & Casino and Carolina?

We'll send you updates with the latest deals, reviews and articles for El San Juan Hotel & Casino and Carolina each week.

El San Juan Hotel & Casino: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 345 reviews
345 Reviews
5.0 of 5 stars
54
4.0 of 5 stars
106
3.0 of 5 stars
49
2.0 of 5 stars
65
1.0 of 5 stars
71
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#10 of 14 hotels in Carolina
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 382
Description: Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. Recently renovated... This description is based on information provided by the hotel.
Address:
6063 Isla Verde Avenue
Isla Verde
Carolina 00979
Puerto Rico
Check Rates: $346 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of El San Juan Hotel & Casino

( 129-133 of 345 )
“Could have been better”

El San Juan Hotel & Casino

3 of 5 stars
Orlando, Florida
May 30, 2007
6/6 found this review helpful

I wish I could give this hotel a great review due to their excellent customer service, but I just can't. All previous reviews are right about the public areas of this hotel. The lobby is beautiful, and the pool and beach areas are excellent and clean and were never crowded during the long weekend we spent there.

The rooms have been recently renovated, and in my opinion are just average. The bed is comfortable, but the bathroom is kind of awkward and the shower really DOES leak. I mean, it leaks all over the bathroom floor and the room floor, since the floors are completely tiled in the rooms with no carpeting. The temperature setting of the water in the shower was not adjustable, and believe me, I tried to adjust it. It was set at a temperature of almost hot, but not quite hot enough for someone who likes really hot showers, like me. The towels were nice, though.

As others have stated, there is no full-sized mirror, so get ready to stand on the bed to see yourself. The furniture is kind of 70s/80s office style, but there is a lot of closet space, and the balconies were apparently taken out in the renovations and the rooms expanded, so the room is very large.

The worst part about the rooms is the noise. We could hear every sound coming from the hallway as well as the surrounding rooms, including doors slamming, people coughing and showering and laughing. There's not much that I can't sleep through, but this noise woke me during the night and in the morning. I did not find airport noise to be an issue at this hotel at all.

A piece of advice: Avoid this hotel during Memorial Day weekend. The hotel was probably 75 percent full of guests who had come from NY to attend hip hop parties that are held in this hotel and the surrounding area. It was like spring break on steroids, but thankfully only from early evening on. The hotel staff explained to us that this occurs every year. They also explained that this was not typical of the atmosphere of the El San Juan, and we believed them. We originally had to move our room due to rowdiness on our floor, and the hotel compensated us for the inconvenience at checkout without us even asking.

All of the hotel staff were wonderful, from the front desk personnel to the waiters and chef in the Verandah dining room. I also noticed that requests such as extra towels (for mopping up shower water on the floor) were responded to almost immediately, every time.

A tip: If you do stay here, research on the hotel's website for their bed and breakfast package. It's over a hundred dollars a night less than the rack rate, and it includes breakfast at the Verandah dining room, which was excellent but pricey at $50 for two people every day. You need to stay three nights or more to get the special. They also provide free wireless internet access on your laptop, which is unusual for a large resort and much appreciated.

If you are looking for peace and quiet and a tropical atmosphere, don't think about staying here or in San Juan. If you like to gamble and are looking for nightlife, a pool scene and easy beach access, you will probably like this hotel.

  • This TripAdvisor Member:
    • Liked — Free internet, beach, Verandah breakfast and patio
    • Disliked — the other guests, rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobina007's Summary
Date of Stay: May 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: April 10, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Other
Was this review helpful? Yes No
Check Rates
Average price*: $346 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“fun at the el san juan”

El San Juan Hotel & Casino

4 of 5 stars
south carolina
May 19, 2007
1/2 found this review helpful

Our stay at the El San Juan was better than we had hoped. We had read
some reviews about construction and shabby rooms, but we didn't experience any of this. Our room was recently renovated and brightly decorated. The bathroom was small but the bed was fabulous and we had
a really nice view. The pool area was one of the nicest we've seen and the beach was clean and pleasant. The lobby area is justly famous
and the weekend music and dancing was fabulous. The casino was fun and had very favorable Blackjack rules. All the restaurants were quite good and breakfast on the Veranda was special. Was it perfect? Not quite, we had some check in problems and Houskeeping was not always timely but overall it was a very fun stay. We also enjoyed the
rest of Puerto Rico, particularly Old San Juan and the Rain Forest.

  • This TripAdvisor Member:
    • Liked — great bed and view,pool area
    • Disliked — small bathroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dreamermil's Summary
Date of Stay: May 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: July 01, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos
Was this review helpful? Yes No
Check Rates
Average price*: $346 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent service but not really worth the money”

El San Juan Hotel & Casino

May 15, 2007

Me and 3 of my girlfriends went for a spring break trip that was tropical, but not too wild. We stayed in one of the newly renovated rooms and it was very nice. The bathroom was a little awkward (the shower did not have a door so the floor got soaked every time!) but the decor was nice and had very nice appliances. The walls were paper
thin, I don't think the people in the room next to us realized we could hear them. However, the beds are very comfortable compared to most hotel beds. Our stay consisted of mostly week nights and only one weekend night and the hotel lobby was filled with teenagers because of the club. It was kind of rowdy, but avoid this by staying on a week night. However, the amenities were great!! They used wristbands for access to the pool and had a security guard at the entrance so non-guests and over crowdedness was not a problem. The pools were also open 24 hours so a midnight swim was no problem and of course there was security for safety. The pools were in excellent shape and never crowded during the time we were there.The wait staff was excellent and was always willing to accommodate any need despite the outrageous prices (however this was expected). It is definitely not the average "spring-breaker" hotel which can be good or bad depending on what atmosphere you are looking for. Overall a great stay and would definitely return.

  • This TripAdvisor Member:
    • Liked — The pools and the Staff
    • Disliked — The noise level
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoganJames123's Summary
Date of Stay: March 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 18-24
Member since: May 15, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $346 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Had a great time”

El San Juan Hotel & Casino

4 of 5 stars
New York
May 11, 2007
2/3 found this review helpful

I was also a little concerned after reading the reviews on here. We requested a Garden room but as soon as we saw it we were like..Nah? It was old and not attractive at all. We moved straight away to the new renovation tower and the room was perfect. Very clean and it felt like we were on vacation. The only thing that I could say negative was the shower leaked but a few extra towels did the trick.
The hotel itself was fab, great pool area, great beach and very polite staff. The drinks were a little pricey but we felt that was the case wherever we went.
...and if you like to gamble... this is the place to be, just make sure you have plenty of money in your back pocket, unless of course your lucky!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kelly8454's Summary
Date of Stay: May 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: May 11, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos
Was this review helpful? Yes No
Check Rates
Average price*: $346 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“We loved it!”

El San Juan Hotel & Casino

Apr 29, 2007
0/1 found this review helpful

My husband and I stayed at ESJ for a conference he was attending. The ocean front lanai - lovely, the casino and clubs -fun, the italian restaruant - delicious, customer service - excellent, pool atsmophere - sophisticated funky. No complaints - would enjoy a return trip.

  • This TripAdvisor Member:
    • Liked — loved our room
    • Disliked — beach just ok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenelopeSC's Summary
Date of Stay: April 2007
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: April 29, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Older travelers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $346 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of El San Juan Hotel & Casino

( 129-133 of 345 )
Travelers Who Viewed This Property Also Viewed
*Average price
Write Your Own Hotel Review
Been to El San Juan Hotel & Casino? Share your experiences!

Do You Own El San Juan Hotel & Casino?

El San Juan Hotel & Casino Address

6063 Isla Verde Avenue | Isla Verde, Carolina 00979, Puerto Rico